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<div dir="ltr"><font face="Tahoma" color="#000000" size="2">Are we talking CUPS 8 and CUPC 8x right with Click to Dial 8? Any McAfee or other Personal firewalls? Are you using Desktop Control Mode or Common Services Framework for devices vs UPC ? Tried restarting
CTI Manager on Pub then subs?</font></div>
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<font face="Tahoma" size="2"><b>From:</b> cisco-voip-bounces@puck.nether.net [cisco-voip-bounces@puck.nether.net] On Behalf Of Phil Bieber [philbieber@gmail.com]<br>
<b>Sent:</b> Thursday, December 01, 2011 7:30 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Call failed via Click To Call and WebDialer Service<br>
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Hi List,<br>
I have a problem with two users in my 650 Device CUCM 7.1.5 Cluster.<br>
Those users cannot make calls via Click To Call 8 or the CCMUSER webinterface to the web dialer service (Corporate Directory, etc).<br>
When trying to make a call via CTC, it says (Translated from German): "Call failed, please contact your administrator", on the CCMUSER site it says "Call from <DirectoryNumber> to <CalledNumber> failed. Failed to open Device / Line."<br>
I have not changed anything about these users (at least nothing that I can remember around the time of this problem) and all my other users can use both services just fine.<br>
The device Association should be fine (correct Owner User ID and association in the End User Management).<br>
<br>
I have tried using the CTI Trac in CUCM Servicability, but don't know what to do with that..<br>
Here is the relevant part of the log (Call from user m.beckmann, DN 1145 to DN 1291) :<br>
<br>
<br>
<------ Begin log file -------><br>
<br>
2011-12-01 12:12:30,395 DEBUG [http-8443-8] database.CMDatabase - Userid being passed to the query is m.beckmann<br>
2011-12-01 12:12:30,397 INFO [http-8443-8] webdialer.DirAccess - UserInfo:[UserInfo: UserID: m.beckmann Password: Locale: 3 Authentication proxy rights: falseDevice Profiles: ]<br>
2011-12-01 12:12:30,398 INFO [http-8443-8] webdialer.DirAccess - Device Profile:NONE<br>
2011-12-01 12:12:30,398 DEBUG [http-8443-8] webdialer.WDData - Used hashtable for:SEP0026994505D5:modelNo:307:phoneProtocol:0<br>
2011-12-01 12:12:30,399 DEBUG [http-8443-8] webdialer.WDData - Phone type : Cisco 7911<br>
2011-12-01 12:12:30,399 DEBUG [http-8443-8] webdialer.WebdialerServlet - showProfile():device no:0 supported:true<br>
2011-12-01 12:12:30,404 DEBUG [http-8443-8] webdialer.CTIProvider - com.cisco.ccm.webdialer.CTIProvider@1c95553.getLinesOnDevice() - opened device:SEP0026994505D5<br>
2011-12-01 12:12:30,404 DEBUG [http-8443-8] webdialer.CTIProvider - Got line: 1145<br>
2011-12-01 12:12:30,405 DEBUG [http-8443-8] database.CMDatabase - Userid being passed to the query is m.beckmann<br>
2011-12-01 12:12:30,408 INFO [http-8443-8] database.CMDatabase - CMDatabase::getLanguageLocaleCode(): ID=3<br>
2011-12-01 12:12:30,409 DEBUG [http-8443-8] webdialer.DirAccess - DirAccess::getUserLocale(): ID=3 languageCode=de_DE<br>
2011-12-01 12:12:30,409 DEBUG [http-8443-8] webdialer.WebdialerServlet - WebdialerServlet::sendToPage():uri/jsp/MakeCall.jsp HASHTABLE:{IS_EM=false, PROFILE=com.cisco.ccm.webdialer.UserProfile@ff50d2f5, REASON=, from=, DEVICE_INFO=[com.cisco.ccm.webdialer.WDDeviceInfo@cae1b1ce]}<br>
2011-12-01 12:12:30,410 DEBUG [http-8443-8] webdialer.WebdialerServlet - reqURI:/webdialer/Webdialer<br>
2011-12-01 12:12:30,410 DEBUG [http-8443-8] webdialer.WebdialerServlet - reqURL:<a href="https://hf-cm-01.dresselhaus.local/webdialer/Webdialer" target="_blank">https://hf-cm-01.dresselhaus.local/webdialer/Webdialer</a><br>
2011-12-01 12:12:30,410 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredKey:IS_EM<br>
2011-12-01 12:12:30,410 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredValue before replacing the control characters with their escaped equivalents: false<br>
2011-12-01 12:12:30,410 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredValue after replacing the control characters with their escaped equivalents :false<br>
2011-12-01 12:12:30,410 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredKey:PROFILE<br>
2011-12-01 12:12:30,411 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredValue before replacing the control characters with their escaped equivalents: com.cisco.ccm.webdialer.UserProfile@ff50d2f5<br>
2011-12-01 12:12:30,411 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredKey:REASON<br>
2011-12-01 12:12:30,411 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredValue before replacing the control characters with their escaped equivalents:
<br>
2011-12-01 12:12:30,411 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredValue after replacing the control characters with their escaped equivalents :<br>
2011-12-01 12:12:30,411 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredKey:from<br>
2011-12-01 12:12:30,411 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredValue before replacing the control characters with their escaped equivalents:
<br>
2011-12-01 12:12:30,412 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredValue after replacing the control characters with their escaped equivalents :<br>
2011-12-01 12:12:30,412 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredKey:DEVICE_INFO<br>
2011-12-01 12:12:30,412 DEBUG [http-8443-8] webdialer.WebdialerServlet - filteredValue before replacing the control characters with their escaped equivalents: [com.cisco.ccm.webdialer.WDDeviceInfo@cae1b1ce]<br>
2011-12-01 12:12:30,412 DEBUG [http-8443-8] webdialer.WebdialerServlet - Request:org.apache.catalina.connector.RequestFacade@42194a RESPONSE:org.apache.catalina.connector.ResponseFacade@18a6413DISPATCHER:org.apache.catalina.core.ApplicationDispatcher@b04c65<br>
2011-12-01 12:12:30,429 DEBUG [http-8443-8] webdialer.WDData - Used hashtable for:SEP0026994505D5:modelNo:307:phoneProtocol:0<br>
2011-12-01 12:12:30,430 DEBUG [http-8443-8] webdialer.WDData - Phone type : Cisco 7911<br>
2011-12-01 12:12:30,430 INFO [http-8443-8] webdialer.WebdialerServlet - Total number of WD sessions handled:208060::Active sessions:0::Calls completed:89930::Calls failed:2849::Redirector sessions:0::Requests Completed:89930::Requests Failed:2849<br>
2011-12-01 12:12:31,605 INFO [http-8443-7] webdialer.WebdialerServlet - Request Parameters:<br>
2011-12-01 12:12:31,606 INFO [http-8443-7] webdialer.WebdialerServlet - loc (0): de_DE<br>
2011-12-01 12:12:31,606 INFO [http-8443-7] webdialer.WebdialerServlet - lineNumber (0): 1145 ; p_Herford_Intern<br>
2011-12-01 12:12:31,606 INFO [http-8443-7] webdialer.WebdialerServlet - permDeviceSelect (0): SEP0026994505D5 ; Cisco 7911<br>
2011-12-01 12:12:31,606 INFO [http-8443-7] webdialer.WebdialerServlet - destination (0): 1291<br>
2011-12-01 12:12:31,606 INFO [http-8443-7] webdialer.WebdialerServlet - red (0): null<br>
2011-12-01 12:12:31,607 INFO [http-8443-7] webdialer.WebdialerServlet - uid (0): m.beckmann<br>
2011-12-01 12:12:31,607 INFO [http-8443-7] webdialer.WebdialerServlet - dispLang (0): Deutsch (Deutschland)<br>
2011-12-01 12:12:31,607 INFO [http-8443-7] webdialer.WebdialerServlet - deviceMode (0): permanent<br>
2011-12-01 12:12:31,607 INFO [http-8443-7] webdialer.WebdialerServlet - from (0): doMakeCall<br>
2011-12-01 12:12:31,608 INFO [http-8443-7] webdialer.WebdialerServlet - sub (0): true<br>
2011-12-01 12:12:31,608 INFO [http-8443-7] webdialer.WebdialerServlet - lang (0): de_DE<br>
2011-12-01 12:12:31,608 INFO [http-8443-7] webdialer.WebdialerServlet - cmd (0): doMakeCall<br>
2011-12-01 12:12:31,608 DEBUG [http-8443-7] webdialer.WebdialerServlet - Entering doProcessHTTPRequest()<br>
2011-12-01 12:12:31,614 DEBUG [http-8443-7] webdialer.WebdialerServlet - Encoded Device is:SEP0026994505D5<br>
2011-12-01 12:12:31,615 DEBUG [http-8443-7] webdialer.WebdialerServlet - WebdialerServlet::doMakeCall():device name=SEP0026994505D5<br>
2011-12-01 12:12:31,615 DEBUG [http-8443-7] database.CMDatabase - Userid being passed to the query is m.beckmann<br>
2011-12-01 12:12:31,620 INFO [http-8443-7] webdialer.DirAccess - UserInfo:[UserInfo: UserID: m.beckmann Password: Locale: 3 Authentication proxy rights: falseDevice Profiles: ]<br>
2011-12-01 12:12:31,621 INFO [http-8443-7] webdialer.DirAccess - Device Profile:NONE<br>
2011-12-01 12:12:31,621 DEBUG [http-8443-7] webdialer.WDData - Used hashtable for:SEP0026994505D5:modelNo:307:phoneProtocol:0<br>
2011-12-01 12:12:31,622 DEBUG [http-8443-7] webdialer.WDData - Phone type : Cisco 7911<br>
2011-12-01 12:12:31,622 DEBUG [http-8443-7] webdialer.WebdialerServlet - showProfile():device no:0 supported:true<br>
2011-12-01 12:12:31,622 INFO [http-8443-7] webdialer.WebdialerServlet - COntrol'd Device Return[0]:SEP0026994505D5<br>
2011-12-01 12:12:31,623 ERROR [http-8443-7] webdialer.CTIProvider - CTIProvider:makeCall() failed for SEP0026994505D5 on line 1145 ; p_Herford_Intern:EndCall in progress on device<br>
<br>
<------ End log file -------><br>
<br>
Unfortunately, I cannot make anything out of this... I attached the two logs I got...<br>
<br>
Any insight would be greatly appreciated. If any more information is needed, or if this log is just not any good, just tell me and I will try to get you the info you need.<br>
<br>
Cheers<br>
Phil<br>
<br>
<br>
<font color="white">itevomcid</font> </div>
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