I ran into an issue with these on a 7.1 cluster months ago, similar problems, but also had a weird audio issues (dropped packets) crop up about 10 minutes into the call. oddly enough the only way we could consistantly get them to work was to remove the voice vlan config from the switch port and set the "switchport access vlan" to the voice vlan. the client was happy with that so we never investigated it further and hadn't seen it since. <br>
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<div class="gmail_quote">On Thu, Dec 15, 2011 at 6:53 PM, Wes Sisk <span dir="ltr"><<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
<div style="WORD-WRAP:break-word">It's embarrassing when you find a bug I filed before I can remember it. You can RMA the phones or do a workaround that I will send unicast.<span class="HOEnZb"><font color="#888888">
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<div><span class="HOEnZb"><font color="#888888">/wes</font></span>
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<div>On Dec 15, 2011, at 6:41 PM, <a href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a> wrote:</div><br><span style="TEXT-TRANSFORM:none;TEXT-INDENT:0px;BORDER-COLLAPSE:separate;FONT:medium Helvetica;WHITE-SPACE:normal;LETTER-SPACING:normal;WORD-SPACING:0px">
<div style="WORD-WRAP:break-word" lang="EN-US" vlink="purple" link="blue">
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;COLOR:rgb(31,73,125);FONT-SIZE:11pt">I’m actually trying to put these on an CCM 8.5 cluster. They will register all day with the 4.2 cluster, but not with the 8.5 cluster. However, the phones won’t upgrade at all on either cluster. From what I can tell, about the only thing to do is to RMA the phones. I found the following on the 7936:<u></u><u></u></span></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;COLOR:rgb(31,73,125);FONT-SIZE:11pt"><u></u> <u></u></span></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Arial,sans-serif;COLOR:black"><a style="COLOR:blue;TEXT-DECORATION:underline" href="http://www.cisco.com/en/US/ts/fn/620/fn62805.html" target="_blank">http://www.cisco.com/en/US/ts/fn/620/fn62805.html</a></span><span style="FONT-FAMILY:Arial,sans-serif;COLOR:rgb(31,73,125)"><u></u><u></u></span></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Arial,sans-serif;COLOR:rgb(31,73,125)"><u></u> <u></u></span></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Arial,sans-serif;COLOR:rgb(31,73,125)">Regards,<u></u><u></u></span></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Arial,sans-serif;COLOR:rgb(31,73,125)">Bill</span><span style="FONT-FAMILY:Arial,sans-serif;COLOR:black"><u></u><u></u></span></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Arial,sans-serif;COLOR:black"><u></u> <u></u></span></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;COLOR:rgb(31,73,125);FONT-SIZE:11pt"><u></u> <u></u></span></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><b><span style="FONT-FAMILY:Tahoma,sans-serif;FONT-SIZE:10pt">From:</span></b><span style="FONT-FAMILY:Tahoma,sans-serif;FONT-SIZE:10pt"><span> </span>Wes Sisk [mailto:<a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>]<span> </span><br>
<b>Sent:</b><span> </span>Thursday, December 15, 2011 6:28 PM<br><b>To:</b><span> </span>Hendrix, George (Bill) @ LSG - STRATIS<br><b>Cc:</b><span> </span><a style="COLOR:blue;TEXT-DECORATION:underline" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span> </span>Re: [cisco-voip] 7936 firmware issues<u></u><u></u></span></div></div></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><u></u> <u></u></div>
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt">I believe the 7936 loads were also subject to this bug:<u></u><u></u></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt">CSCec20531 7935 upgrade process unnecessarily complicated<u></u><u></u></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><u></u> <u></u></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt">I believe the symptoms of that issue included the load showing blank.<u></u><u></u></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><u></u> <u></u></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt">Regards,<u></u><u></u></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt">Wes<u></u><u></u></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><u></u> <u></u></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt">On Dec 14, 2011, at 10:13 AM,<span> </span><a style="COLOR:blue;TEXT-DECORATION:underline" href="mailto:george.hendrix@l-3com.com" target="_blank">george.hendrix@l-3com.com</a><span> </span>wrote:<u></u><u></u></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><u></u> <u></u></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">Hi All,<u></u><u></u></span></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt"> <u></u><u></u></span></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt"> We have a handful of 7936 phones that are giving us a problem. We have about five 7936 phones that show nothing for the phone load. I have noted the following:<u></u><u></u></span></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt"> <u></u><u></u></span></div></div>
<div style="MARGIN-LEFT:0.5in">
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">1.</span><span style="FONT-SIZE:7pt"> <span> </span></span><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">The phones will register to our CCM 4.2 cluster<u></u><u></u></span></div>
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<div style="MARGIN-LEFT:0.5in">
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">2.</span><span style="FONT-SIZE:7pt"> <span> </span></span><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">The phones wont upgrade to ANY firmware, old or new.<u></u><u></u></span></div>
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<div style="MARGIN-LEFT:0.5in">
<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">3.</span><span style="FONT-SIZE:7pt"> <span> </span></span><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">The phone load shown on the phones’ admin webpage are blank.<u></u><u></u></span></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt"> <u></u><u></u></span></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">Any ideas of how to force these to boot to the default internal load.<u></u><u></u></span></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt"> <u></u><u></u></span></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">Thanks,<u></u><u></u></span></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt">Bill Hendrix<u></u><u></u></span></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt"> <u></u><u></u></span></div></div>
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<div style="MARGIN:0in 0in 0pt;FONT-FAMILY:'Times New Roman',serif;FONT-SIZE:12pt"><span style="FONT-FAMILY:Calibri,sans-serif;FONT-SIZE:11pt"> <u></u><u></u></span></div></div>
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