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<p class=MsoNormal>In RTMT Trace Central –<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I need to figure out what’s happening with a call from
a phone to the voicemail server – ie 5869 calling 7700<o:p></o:p></p>
<p class=MsoNormal>DNA shows that the call is allowed, but the user is getting
a fast busy.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’d like to collect traces to look and see what’s
happening-<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Which traces do I select (on pub or sub) in order to get the
call progress?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Some detail on the actual problem-<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have two phones that are at a remote site connected via
Gig fiber across another agency’s network.<o:p></o:p></p>
<p class=MsoNormal>The phones are configured manually for IP, gateway, DNS,
TFTP and Callmanagers.<o:p></o:p></p>
<p class=MsoNormal>Both are in the same device pool and location, and are the
same model of phone.<o:p></o:p></p>
<p class=MsoNormal>All settings on the phones are identical, by a visual
comparison of their phone and Line settings.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Both phones can 4-digit dial other phones in the City
without issue.<o:p></o:p></p>
<p class=MsoNormal>One phone can use the Messages button to dial 7700 and talk
to our voicemail server.<o:p></o:p></p>
<p class=MsoNormal>The other phone gets a fast busy, whether you use the
Messages button, dial 7700, or dial one of the other numbers attached to the
voicemail server<o:p></o:p></p>
<p class=MsoNormal>Dialed Number analyser shows that both DNs on both phones
are allowed to call 7700 without restrictions.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>So I’m thinking I’m down to traces to try to
figure out what is really going on -<br>
<br>
<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Ideas, folks??<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>thanks, Tim<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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