<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content="text/html; charset=us-ascii" http-equiv=Content-Type>
<META name=GENERATOR content="MSHTML 8.00.6001.19154"></HEAD>
<BODY>
<DIV dir=ltr align=left><SPAN class=547192317-30122011><FONT color=#0000ff
size=2 face=Arial>Hi Boon,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=547192317-30122011><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=547192317-30122011><FONT color=#0000ff
size=2 face=Arial>In my experience, WFM systems need access to the HDS
database only and possibly the AWDB for the real-time tables. Read-Only should
be sufficient.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=547192317-30122011><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=547192317-30122011><FONT color=#0000ff
size=2 face=Arial>Regards</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=547192317-30122011><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=547192317-30122011><FONT color=#0000ff
size=2 face=Arial>James.</FONT></SPAN></DIV><BR>
<DIV dir=ltr lang=en-us class=OutlookMessageHeader align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of
</B>Boon<BR><B>Sent:</B> 30 December 2011 11:48<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] UCCE Workforce
Management System integration<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Hi, </DIV>
<DIV><FONT color=#0000ff size=2 face=Arial></FONT> </DIV>
<DIV>Does anyone here have any experience of integrating workforce management
systems such as Monet, Pipkins, Telrex etc with UCCE?</DIV>
<DIV><FONT color=#0000ff size=2 face=Arial></FONT> </DIV>
<DIV>I'd like to understand the options for integration including which servers,
databases, reports the WFM system may need access to. </DIV>
<DIV> </DIV>
<DIV>I've been advised that the WFM integrator will just
need read-only SQL access to the "switch". Would this be the router, logger
or HDS database?</DIV>
<DIV><FONT color=#0000ff size=2 face=Arial></FONT> </DIV>
<DIV>Also are there any other caveats I should be aware?</DIV>
<DIV><FONT color=#0000ff size=2 face=Arial></FONT><BR>Thanks</DIV>
<P>
<HR>
<P><FONT face=Arial size=1>Barclays Wealth is the wealth management division of
Barclays Bank PLC. This email may relate to or be sent from other members of the
Barclays Group.</FONT></P>
<P></P>
<P><FONT face=Arial size=1>The availability of products and services may be
limited by the applicable laws and regulations in certain jurisdictions. The
Barclays Group does not normally accept or offer business instructions via
internet email. Any action that you might take upon this message might be at
your own risk.</FONT></P>
<P><FONT face=Arial size=1>This email and any attachments are confidential and
intended solely for the addressee and may also be privileged or exempt from
disclosure under applicable law. If you are not the addressee, or have received
this email in error, please notify the sender immediately, delete it from your
system and do not copy, disclose or otherwise act upon any part of this email or
its attachments.</FONT></P>
<P><FONT face=Arial size=1>Internet communications are not guaranteed to be
secure or without viruses. The Barclays Group does not accept responsibility for
any loss arising from unauthorised access to, or interference with, any Internet
communications by any third party, or from the transmission of any viruses.
Replies to this email may be monitored by the Barclays Group for operational or
business reasons.</FONT></P>
<P><FONT face=Arial size=1>Any opinion or other information in this email or its
attachments that does not relate to the business of the Barclays Group is
personal to the sender and is not given or endorsed by the Barclays
Group.</FONT></P>
<P><FONT face=Arial size=1>Barclays Bank PLC. Registered in England and Wales
(registered no. 1026167).<BR>Registered Office: 1 Churchill Place, London, E14
5HP, United Kingdom.</FONT></P>
<P><FONT face=Arial size=1>Barclays Bank PLC is authorised and regulated by the
Financial Services Authority.</FONT></P>
</BODY></HTML>