<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I know I have seen that where there were issues with SBD/TVS certificate issues in the past.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Dennis Heim<br>
Senior Engineer (Unified Communications)<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">425.310.5299 Single Number Reach (WA)</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">317.569.4255 Single Number Reach (IN)</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
317.569.4201 Fax</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<br>
<a href="mailto:dennis.heim@cdw.com"><span style="font-size:10.0pt;color:blue">dennis.heim@cdw.com</span></a></span><u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue"><br>
</span></u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.cdw.com/content/solutions/unified-communications/"><span style="color:blue">cdw.com/content/solutions/unified-communications/</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Mike King<br>
<b>Sent:</b> Wednesday, January 04, 2012 3:04 PM<br>
<b>To:</b> Cisco VoIPoE List<br>
<b>Subject:</b> [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I'm having a weird problem with our 7900's (7941/7945 7961/7965)<o:p></o:p></p>
<div>
<p class="MsoNormal">The Corporate Directory won't work on some of the phones. (We've eliminated everything but the phone's themselves, I actually have two phones, on the same subnet, one exhibits behavior, one doesn't)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">It says "requesting...." then eventually says Host does not respond.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">We finally decided to try downgrading the phone back to 9.1.1 SR1s. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">The phones that don't display the corporate directory, they also don't downgrade.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I've Reset/Restarted from CM<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I've done the **#** from the keypad<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I've unplugged the phone, and plugged it back in.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I've unplugged the phone, waited 5 minutes, and plugged it back in. Doesn't downgrade.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I tried a factory reset, (# key, then 123456789*0#) and the phone will then download the correct version. (I guess it has to at this point)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">(And the corporate directory started working again.)<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Idea's besides visiting every phone?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</body>
</html>