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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mike, if you got caught with a ITL issue and are looking for a
solution to erase the CTL/ITL files in bulk we have a product (VoIP Integration
Bulk CTL Eraser) for $499 which is significantly less than the other product
mentioned. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Let me know if you need assistance and we would be happy to get
you a trial.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>John.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Mike King<br>
<b>Sent:</b> Wednesday, January 04, 2012 8:58 PM<br>
<b>To:</b> Matthew Berry<br>
<b>Cc:</b> Cisco VoIPoE List<br>
<b>Subject:</b> Re: [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Would that be CSCtr27100? (That's the version I'm
on 8.5.1.11900-21)<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I see references to ITL files:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Specifically this from Wes and Jason (Burns) which is where
that bug originated from.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><a
href="https://puck.nether.net/pipermail/cisco-voip/2011-June/022700.html"
target="_blank">https://puck.nether.net/pipermail/cisco-voip/2011-June/022700.html</a> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I pulled my TVS logs and found this:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<div>
<p class=MsoNormal>22:14:50.148 | debug ERROR:loadFile () - Unable to
open file - /usr/local/cm/tftp/CTLFile.tlv for reading (errno - 2)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>22:14:50.148 | debug ERROR:Unable to open file
/usr/local/cm/tftp/CTLFile.tlv, errno 2<o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>That the timestamp from when the device pack was added.
However, I don't see any of the "Writing" errors that Wes
specifically mentions. (This might be one of the red herrings he DID
mention)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>I think it's time for a TAC
case<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Jan 4, 2012 at 10:28 PM, Matthew Berry <<a
href="mailto:matthew.berry@cdw.com" target="_blank">matthew.berry@cdw.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Aside from a factory reset, you could try deleting the ITL file
off the phone. Yes, it is still a manual process, but it isn't as time
consuming as a factory reset (process below).<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>I spoke with a TAC engineer last month about this. It has
been identified as a bug and will be resolved in a future release.
Unfortunately, I can't locate the bug ID for it. I will email him and see
if I can get a response.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Steps to delete ITL file:<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1. Select Settings<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>2. Select Security Configuration (4)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>3. Select Trust List (5)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>4. Press * * # (Padlock in upper righthand corner will unlock)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>5. Select ITL File (2)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>6. Select More<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>7. Select Erase<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>8. Phone will display "Erasing CTL and ITL files" and
reset<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>9. Phone will optionally upgrade firmware<o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Thanks,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Matthew Berry, CCIE #26721 (Voice)
<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Sr. Unified Communications Engineer, CDW<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><a href="tel:%2B1.763.592.5987" target="_blank">+1.763.592.5987</a>
| <a href="http://protocol.by/matthewberry" target="_blank">protocol.by/matthewberry</a><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Mike King <<a href="mailto:me@mpking.com" target="_blank">me@mpking.com</a>><br>
<b>Date: </b>Wed, 4 Jan 2012 22:06:24 -0500<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><br>
<b>To: </b>Cisco VoIPoE List <<a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a>><o:p></o:p></span></p>
</div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Subject: </span></b><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:black'>Re: [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Ok. <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Any idea's on how this happened? I'm very interested in not
repeating this experience.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>We added the latest devicepack, the Cius 9-2-3.cop file, and then
rebooted all servers in our cluster.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Since the latest devicepack included 9-2-1 for our phones, all our
phones updated. At this point, I have no idea how many phones are
affected, but I have reports from nearly all of my sites, so it must be a
significant number.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>No settings where changed on the PUB/SUB's other than
the addition of the the two .cop files. I find it
very disheartening/disturbing that such a minor *normal*
maintenance item is going to cost me the amount of hours it's going to take to
fix this. <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Other than buying 3rd party software (Thanks Steve!), Cisco needs
to put some serious thought in a way to fix this. I'm not the first sad
story involving this *Feature*. I know I won't be the last.
Touching every single phone in my environment (Because how else
can you verify if it's failing or not) is not really a solution. We have
sites in other states, and most of our operation is remote support.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>Is factory default the only Cisco answer?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:8.5pt;
font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>On Wed, Jan 4, 2012 at 6:24 PM, Mike King <<a
href="mailto:me@mpking.com" target="_blank">me@mpking.com</a>> wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>I have one of those sinking feelings in my stomache........... <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>(Clip of the phone web interface)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1856: NOT 18:01:32.717962 SECD: tvsReqAuthenticateCertificate:
Received the response from TVS proxy, status: 1<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1857: ERR 18:01:32.719531 SECD: Authentication failed for the
HTTPS conn via TVS<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1858: NOT 18:01:32.720438 SECD: srvr_cert_vfy: ** srvr cert
verify FAILED ** <10.1.1.1><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1859: ERR 18:01:32.721527 SECD: EROR:clpState: SSL3 alert
write:fatal:handshake failure:<10.1.1.1><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1860: ERR 18:01:32.722625 SECD: EROR:clpSetupSsl: ** SSL handshake
failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1861: ERR 18:01:32.723402 SECD: EROR:clpSetupSsl: SSL/TLS
handshake failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1862: ERR 18:01:32.724086 SECD: EROR:clpSetupSsl: SSL/TLS setup
failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1863: ERR 18:01:32.724720 SECD: EROR:clpSndStatus: SSL CLNT ERR,
srvr<10.1.1.1><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1864: ERR 18:01:32.725353 SECD: EROR:secErr_errStr: *** bad
err table ***<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1865: ERR 18:01:32.726020 SECD: EROR:secErr_errStr: ** SEC-ERR:
code:3(N/A) subcode:9(UNKNOWN_CERT)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1866: ERR 18:01:32.726704 SECD: EROR:clpSndStatus: ** SEC-ERR:
desc <HTTPS cert failed auth via TVS><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1867: ERR 18:01:32.727436 SECD: EROR:clpWriteToClntSock: write()
err, clnt closed ?!, errno 32, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1868: ERR 18:01:32.728124 SECD: EROR:clpSndStatus: failed to send
SSL/TLS conn status, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1869: NOT 18:01:32.730813 SECD: clpDelClnt: closing conn to
<10.201.27.5>, c:14, s:-1<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1870: NOT 18:01:32.731684 SECD: clpDelClnt: Closing the local
socket now<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1871: NOT 18:01:32.740853 SECD: clpDelClnt: closing conn to
<10.1.1.1>, c:9, s:11<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>1872: NOT 18:01:32.742630 SECD: clpDelClnt: Closing the local
socket now<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:8.5pt;
font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>On Wed, Jan 4, 2012 at 6:17 PM, Mike King <<a
href="mailto:me@mpking.com" target="_blank">me@mpking.com</a>> wrote:<o:p></o:p></span></p>
<p><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>I've
seen mention of TVs failure on the logs. What impact would that be?<o:p></o:p></span></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>On Jan 4, 2012 6:08 PM, "Dennis Heim" <<a
href="mailto:Dennis.Heim@cdw.com" target="_blank">Dennis.Heim@cdw.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I
know I have seen that where there were issues with SBD/TVS certificate issues
in the past.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Senior Engineer (Unified Communications)<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
<a href="tel:425.310.5299" target="_blank">425.310.5299</a> Single Number Reach
(WA)</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><a
href="tel:317.569.4255" target="_blank">317.569.4255</a> Single Number Reach
(IN)<br>
<a href="tel:317.569.4201" target="_blank">317.569.4201</a> Fax</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br>
<a href="mailto:dennis.heim@cdw.com" target="_blank"><span style='font-size:
10.0pt'>dennis.heim@cdw.com</span></a></span><u><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:blue'><br>
</span></u><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/"
target="_blank">cdw.com/content/solutions/unified-communications/</a></span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mike King<br>
<b>Sent:</b> Wednesday, January 04, 2012 3:04 PM<br>
<b>To:</b> Cisco VoIPoE List<br>
<b>Subject:</b> [cisco-voip] 79xx and Firmware 9-2-1</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>I'm having a weird problem with our 7900's
(7941/7945 7961/7965)<o:p></o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>The Corporate Directory won't work on some of the phones.
(We've eliminated everything but the phone's themselves, I actually have
two phones, on the same subnet, one exhibits behavior,
one doesn't)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>It says "requesting...." then eventually says
Host does not respond.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>We finally decided to try downgrading the phone back to
9.1.1 SR1s. <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>The phones that don't display the corporate directory, they
also don't downgrade.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>I've Reset/Restarted from CM<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>I've done the **#** from the keypad<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>I've unplugged the phone, and plugged it back in.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>I've unplugged the phone, waited 5 minutes, and plugged it
back in. Doesn't downgrade.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>I tried a factory reset, (# key, then 123456789*0#) and the
phone will then download the correct version. (I guess it has to at this
point)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>(And the corporate directory started working
again.)<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'>Idea's besides visiting every phone?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
</div>
</div>
</div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";
color:black'>_______________________________________________ cisco-voip mailing
list <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
<o:p></o:p></span></p>
</div>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
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