<html><head><base href="x-msg://16872/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>I recommend you have a read at the following document:</div><div><br></div><div><h2 style="background-image: initial; background-attachment: initial; background-origin: initial; background-clip: initial; background-color: rgb(255, 255, 255); border-top-width: 0px; border-right-width: 0px; border-bottom-width: 0px; border-left-width: 0px; border-style: initial; border-color: initial; border-image: initial; border-collapse: collapse; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; font-size: 2em; list-style-type: none; list-style-position: initial; list-style-image: initial; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; outline-width: 0px; outline-style: initial; outline-color: initial; padding-top: 0px; padding-right: 0px; padding-bottom: 5px; padding-left: 0px; font-weight: normal; line-height: 1.1em; color: rgb(238, 104, 4); font-family: Arial, verdana, sans-serif; font-style: normal; font-variant: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; background-position: initial initial; background-repeat: initial initial; ">Security by Default and Managing ITL Files</h2><div><br></div></div><div><a href="https://supportforums.cisco.com/docs/DOC-18964">https://supportforums.cisco.com/docs/DOC-18964</a></div><div><br></div><div>Given you couldn't get the firmware to change I suspect it's an ITL issue.</div><div><br></div><div>There is a beta version of PhoneView (<a href="http://www.unifiedfx.com">http://www.unifiedfx.com</a>) available next week that can pull the ITL status from the phone(s), let me know if you want to give it a try.</div><div><br></div><div>Thanks</div><div><br></div><div>Stephen</div><br><div><div>On 4 Jan 2012, at 23:08, Dennis Heim wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I know I have seen that where there were issues with SBD/TVS certificate issues in the past.<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">Dennis Heim<br>Senior Engineer (Unified Communications)<br>CDW Advanced Technology Services<br>10610 9<sup>th</sup><span class="Apple-converted-space"> </span>Place<br>Bellevue, WA 98004<br><br></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">425.310.5299 Single Number Reach (WA)</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); ">317.569.4255 Single Number Reach (IN)</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br>317.569.4201 Fax</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span><br><a href="mailto:dennis.heim@cdw.com" style="color: blue; text-decoration: underline; "><span style="font-size: 10pt; color: blue; ">dennis.heim@cdw.com</span></a></span><u><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: blue; "><br></span></u><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><a href="http://www.cdw.com/content/solutions/unified-communications/" style="color: blue; text-decoration: underline; "><span style="color: blue; ">cdw.com/content/solutions/unified-communications/</span></a><o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Mike King<br><b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, January 04, 2012 3:04 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Cisco VoIPoE List<br><b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I'm having a weird problem with our 7900's (7941/7945 7961/7965)<o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">The Corporate Directory won't work on some of the phones. (We've eliminated everything but the phone's themselves, I actually have two phones, on the same subnet, one exhibits behavior, one doesn't)<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">It says "requesting...." then eventually says Host does not respond.<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">We finally decided to try downgrading the phone back to 9.1.1 SR1s. <o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">The phones that don't display the corporate directory, they also don't downgrade.<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I've Reset/Restarted from CM<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I've done the **#** from the keypad<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I've unplugged the phone, and plugged it back in.<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I've unplugged the phone, waited 5 minutes, and plugged it back in. Doesn't downgrade.<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">I tried a factory reset, (# key, then 123456789*0#) and the phone will then download the correct version. (I guess it has to at this point)<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">(And the corporate directory started working again.)<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Idea's besides visiting every phone?<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></blockquote></div><br></body></html>