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<div style="font-family: Arial; ">Mike,</div><div style="font-family: Arial; ">Sorry to jump on your email thread, but the problem of managing ITL Files on phones has become a real pain for some people, and something we have considerable experience with, so it's worth some clarification on our software (<b>PhoneView</b> from <a href="http://www.unifiedfx.com">Unified FX</a> - <a href="http://www.unifiedfx.com">http://www.unifiedfx.com</a>)</div><div style="font-family: Arial; "><br></div><div style="font-family: Arial; "><b>Pricing:</b></div><div style="font-family: Arial; ">We have a <b>FREE</b> <b>ITL Edition</b> of <b>PhoneView</b>, yes free as in beer, if you email <a href="mailto:itl@unifiedfx.com">itl@unifiedfx.com</a> we can provide you with details to obtain a license, we will release a demo video soon showing how simple it now is to manage ITL files, not just erase them.<br></div><div style="font-family: Arial; ">We have several different Editions and licensing models of software from $0, $299 and upwards that include unlimited installations, so always best to qualify any requirements first. Almost all of our products have full functionality, no need to buy multiple separate products. The pricing typically varies on the number of phones in the estate, number of installations and if bulk actions are required, if you try to do a like for like comparison we will always be more cost effective as you get more bang for your buck.</div><div style="font-family: Arial; "><br></div><div style="font-family: Arial; "><b>Beta:</b></div><div style="font-family: Arial; ">PhoneView Version 2 came out of beta in December, a number of companies were claiming remote key press macro capabilities to delete ITL files, but our product was the only true solution as it can use CTI to control the phone avoiding some really painful scenarios when the Authentication URL on the phone no longer works. This scenario caused all other remote control based products to fail when deleting ITL files, so we have been able to assist several organisations and save them having to physically attend 10,000's of phones to delete ITL files manually.</div><div style="font-family: Arial; "><br></div><div style="font-family: Arial; ">We are constantly adding new features, at the moment we are about to start another beta for the next set of enhancements, as always with some very unique capabilities that others will try to copy ;)</div><ul style="font-family: Arial; "><li>Phone model independent macros (i.e. Set the IP Phone Switch Port to Auto on all phones of any model in a single mouse click)</li><li>Extract ITL Status from all phones (saves hours when trying to find the phones with the ITL problem)</li><li>Remote Audio (receive a copy of the audio from a remote IP Phone to your PC, the ultimate remote phone experience)</li></ul><div style="font-family: Arial; ">If anyone is interested in joining the next beta drop an email to <a href="mailto:beta@unifiedfx.com">beta@unifiedfx.com</a></div><div style="font-family: Arial; "><br></div><div style="font-family: Arial; "><b>Final thought:</b></div><div style="font-family: Arial; ">With the release of UCM v8 ITL files are here to stay, Cisco are very aware of the problems caused by Security by Default (SBD) and I'm certain over time they will improve the upgrade experience to hopefully avoid the need to delete ITL files. However in the meantime whenever you have an upgrade to UCM v8, or even between UCM8 versions be very mindful of the impact of SBD, we have seen people upgrade to UCS on UCM 8.6 and hit ITL problems due to the capitalisation of the server name being different than it was before. I recommend reading the short document <b>"<a href="https://supportforums.cisco.com/docs/DOC-18964">Security by Default and Managing ITL Files</a>"</b> (<a href="https://supportforums.cisco.com/docs/DOC-18964">https://supportforums.cisco.com/docs/DOC-18964</a>) to get a quick heads-up on the impact of ITL files and what to watch out for.</div><div style="font-family: Arial; ">From our point of view the introduction of ITL files adds to the "Phone Local" configuration (i.e. the configuration details on the phone and not in UCM), this would normally be something that would need a visit to the IP Phone to manage, however our software is designed to do almost anything remotely with one, many or all phones, so you never need to go to site(s) again ;)</div><div style="font-family: Arial; "><br></div><div style="font-family: Arial; ">Thanks</div><div style="font-family: Arial; "><br></div><div style="font-family: Arial; ">Stephen</div></div><div><br></div><br><div><div>On 5 Jan 2012, at 03:41, Matthew Berry wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
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<div>Cool! They finally released that version out of beta.</div>
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<div>Have you tried to use the free lab edition? Their website doesn't designate if that feature is limited to their more expensive versions ($3499 – ouch!) or not.</div>
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<div>Thanks,</div>
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<div>Matthew Berry, CCIE #26721 (Voice) </div>
<div>Sr. Unified Communications Engineer, CDW</div>
<div>+1.763.592.5987 | protocol.by/matthewberry</div>
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<span style="font-weight:bold">From: </span>Dennis Heim <<a href="mailto:Dennis.Heim@cdw.com">Dennis.Heim@cdw.com</a>><br>
<span style="font-weight:bold">Date: </span>Wed, 4 Jan 2012 21:36:30 -0600<br>
<span style="font-weight:bold">To: </span>Matthew Berry <<a href="mailto:matthew.berry@cdw.com">matthew.berry@cdw.com</a>>, Mike King <<a href="mailto:me@mpking.com">me@mpking.com</a>>, Cisco VoIPoE List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>RE: [cisco-voip] 79xx and Firmware 9-2-1<br>
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<div class="WordSection1"><div class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">Unified FX makes a product the can remotely wipe ITL’s.<o:p></o:p></span></div><div class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><o:p> </o:p></span></div>
<div><div class="MsoNormal"><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: Arial, sans-serif; ">Dennis Heim<br>
Senior Engineer (Unified Communications)<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
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</span><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: Arial, sans-serif; ">425.310.5299 Single Number Reach (WA)</span><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: Arial, sans-serif; "><o:p></o:p></span></div><div class="MsoNormal"><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: Arial, sans-serif; ">317.569.4255 Single Number Reach (IN)</span><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: Arial, sans-serif; "><br>
317.569.4201 Fax</span><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><br>
<a href="mailto:dennis.heim@cdw.com"><span style="font-size:10.0pt">dennis.heim@cdw.com</span></a></span><u><span style="font-size: 11pt; color: blue; font-family: Calibri, sans-serif; "><br>
</span></u><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></div>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><div class="MsoNormal"><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Berry<br>
<b>Sent:</b> Wednesday, January 04, 2012 7:29 PM<br>
<b>To:</b> Mike King; Cisco VoIPoE List<br>
<b>Subject:</b> Re: [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></div>
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</div><div class="MsoNormal"><o:p> </o:p></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Aside from a factory reset, you could try deleting the ITL file off the phone. Yes, it is still a manual process, but it isn't as time consuming as a factory
reset (process below).<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">I spoke with a TAC engineer last month about this. It has been identified as a bug and will be resolved in a future release. Unfortunately, I can't locate
the bug ID for it. I will email him and see if I can get a response.<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Steps to delete ITL file:<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1. Select Settings<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">2. Select Security Configuration (4)<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">3. Select Trust List (5)<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">4. Press * * # (Padlock in upper righthand corner will unlock)<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">5. Select ITL File (2)<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">6. Select More<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">7. Select Erase<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">8. Phone will display "Erasing CTL and ITL files" and reset<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">9. Phone will optionally upgrade firmware<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Thanks,<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Matthew Berry, CCIE #26721 (Voice) <o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Sr. Unified Communications Engineer, CDW<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">+1.763.592.5987 | protocol.by/matthewberry<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><div class="MsoNormal"><b><span style="font-size: 11pt; color: black; font-family: Calibri, sans-serif; ">From:
</span></b><span style="font-size: 11pt; color: black; font-family: Calibri, sans-serif; ">Mike King <<a href="mailto:me@mpking.com">me@mpking.com</a>><br>
<b>Date: </b>Wed, 4 Jan 2012 22:06:24 -0500<br>
<b>To: </b>Cisco VoIPoE List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
</div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Ok.
<o:p></o:p></span></div>
<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Any idea's on how this happened? I'm very interested in not repeating this experience.<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">We added the latest devicepack, the Cius 9-2-3.cop file, and then rebooted all servers in our cluster.<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Since the latest devicepack included 9-2-1 for our phones, all our phones updated. At this point, I have no idea how many phones are affected, but I have
reports from nearly all of my sites, so it must be a significant number.<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">No settings where changed on the PUB/SUB's other than the addition of the the two .cop files. I find it very disheartening/disturbing that such a minor *normal*
maintenance item is going to cost me the amount of hours it's going to take to fix this. <o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Other than buying 3rd party software (Thanks Steve!), Cisco needs to put some serious thought in a way to fix this. I'm not the first sad story involving
this *Feature*. I know I won't be the last. Touching every single phone in my environment (Because how else can you verify if it's failing or not) is not really a solution. We have sites in other states, and most of our operation is remote support.<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">Is factory default the only Cisco answer?<o:p></o:p></span></div>
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<div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">On Wed, Jan 4, 2012 at 6:24 PM, Mike King <<a href="mailto:me@mpking.com">me@mpking.com</a>> wrote:<o:p></o:p></span></div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">I have one of those sinking feelings in my stomache...........
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">(Clip of the phone web interface)<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1856: NOT 18:01:32.717962 SECD: tvsReqAuthenticateCertificate: Received the response from TVS proxy, status: 1<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1857: ERR 18:01:32.719531 SECD: Authentication failed for the HTTPS conn via TVS<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1858: NOT 18:01:32.720438 SECD: srvr_cert_vfy: ** srvr cert verify FAILED ** <10.1.1.1><o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1859: ERR 18:01:32.721527 SECD: EROR:clpState: SSL3 alert write:fatal:handshake failure:<10.1.1.1><o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1860: ERR 18:01:32.722625 SECD: EROR:clpSetupSsl: ** SSL handshake failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1861: ERR 18:01:32.723402 SECD: EROR:clpSetupSsl: SSL/TLS handshake failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1862: ERR 18:01:32.724086 SECD: EROR:clpSetupSsl: SSL/TLS setup failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1863: ERR 18:01:32.724720 SECD: EROR:clpSndStatus: SSL CLNT ERR, srvr<10.1.1.1><o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1864: ERR 18:01:32.725353 SECD: EROR:secErr_errStr: *** bad err table ***<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1865: ERR 18:01:32.726020 SECD: EROR:secErr_errStr: ** SEC-ERR: code:3(N/A) subcode:9(UNKNOWN_CERT)<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1866: ERR 18:01:32.726704 SECD: EROR:clpSndStatus: ** SEC-ERR: desc <HTTPS cert failed auth via TVS><o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1867: ERR 18:01:32.727436 SECD: EROR:clpWriteToClntSock: write() err, clnt closed ?!, errno 32, <10.1.1.1> c:9 s:11<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1868: ERR 18:01:32.728124 SECD: EROR:clpSndStatus: failed to send SSL/TLS conn status, <10.1.1.1> c:9 s:11<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1869: NOT 18:01:32.730813 SECD: clpDelClnt: closing conn to <10.201.27.5>, c:14, s:-1<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1870: NOT 18:01:32.731684 SECD: clpDelClnt: Closing the local socket now<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1871: NOT 18:01:32.740853 SECD: clpDelClnt: closing conn to <10.1.1.1>, c:9, s:11<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">1872: NOT 18:01:32.742630 SECD: clpDelClnt: Closing the local socket now<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
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<div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">On Wed, Jan 4, 2012 at 6:17 PM, Mike King <<a href="mailto:me@mpking.com" target="_blank">me@mpking.com</a>> wrote:<o:p></o:p></span></div><div><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">I've seen mention of TVs failure on the logs. What impact would that be?<o:p></o:p></span></div>
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<div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">On Jan 4, 2012 6:08 PM, "Dennis Heim" <<a href="mailto:Dennis.Heim@cdw.com" target="_blank">Dennis.Heim@cdw.com</a>> wrote:<o:p></o:p></span></div>
<div>
<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">I know I have seen that where there were issues with SBD/TVS certificate issues in the
past.</span><span style="color:black"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "> </span><span style="color:black"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: Arial, sans-serif; ">Dennis Heim<br>
Senior Engineer (Unified Communications)<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
<a href="tel:425.310.5299" target="_blank">425.310.5299</a> Single Number Reach (WA)</span><span style="color:black"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size: 10pt; color: rgb(31, 73, 125); font-family: Arial, sans-serif; "><a href="tel:317.569.4255" target="_blank">317.569.4255</a> Single Number Reach (IN)<br>
<a href="tel:317.569.4201" target="_blank">317.569.4201</a> Fax</span><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><br>
<a href="mailto:dennis.heim@cdw.com" target="_blank"><span style="font-size:10.0pt">dennis.heim@cdw.com</span></a></span><u><span style="font-size: 11pt; color: blue; font-family: Calibri, sans-serif; "><br>
</span></u><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><a href="http://www.cdw.com/content/solutions/unified-communications/" target="_blank">cdw.com/content/solutions/unified-communications/</a></span><span style="color:black"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "> </span><span style="color:black"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size: 10pt; color: black; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; color: black; font-family: Tahoma, sans-serif; "><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mike King<br>
<b>Sent:</b> Wednesday, January 04, 2012 3:04 PM<br>
<b>To:</b> Cisco VoIPoE List<br>
<b>Subject:</b> [cisco-voip] 79xx and Firmware 9-2-1</span><span style="color:black"><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I'm having a weird problem with our 7900's (7941/7945 7961/7965)<o:p></o:p></span></p>
<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">The Corporate Directory won't work on some of the phones. (We've eliminated everything but the phone's themselves, I actually have two phones, on the
same subnet, one exhibits behavior, one doesn't)<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">It says "requesting...." then eventually says Host does not respond.<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">We finally decided to try downgrading the phone back to 9.1.1 SR1s. <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">The phones that don't display the corporate directory, they also don't downgrade.<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I've Reset/Restarted from CM<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I've done the **#** from the keypad<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I've unplugged the phone, and plugged it back in.<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I've unplugged the phone, waited 5 minutes, and plugged it back in. Doesn't downgrade.<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I tried a factory reset, (# key, then 123456789*0#) and the phone will then download the correct version. (I guess it has to at this point)<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">(And the corporate directory started working again.)<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Idea's besides visiting every phone?<o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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</div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></div>
</div><div class="MsoNormal"><span style="font-size: 8.5pt; color: black; font-family: Verdana, sans-serif; ">_______________________________________________ cisco-voip mailing list
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