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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I can vouch for the product! It has saved some large enterprises from a huge headaches when they’ve lost the security USB token! The touchscreen phone feature really saved the customer from having someone visit each phone to delete the trust.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Stephen Welsh<br><b>Sent:</b> Thursday, January 05, 2012 8:33 AM<br><b>To:</b> Mike King<br><b>Cc:</b> Cisco VoIPoE List<br><b>Subject:</b> Re: [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Mike,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Sorry to jump on your email thread, but the problem of managing ITL Files on phones has become a real pain for some people, and something we have considerable experience with, so it's worth some clarification on our software (<b>PhoneView</b> from <a href="http://www.unifiedfx.com">Unified FX</a> - <a href="http://www.unifiedfx.com">http://www.unifiedfx.com</a>)<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><b><span style='font-family:"Arial","sans-serif"'>Pricing:</span></b><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>We have a <b>FREE</b> <b>ITL Edition</b> of <b>PhoneView</b>, yes free as in beer, if you email <a href="mailto:itl@unifiedfx.com">itl@unifiedfx.com</a> we can provide you with details to obtain a license, we will release a demo video soon showing how simple it now is to manage ITL files, not just erase them.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>We have several different Editions and licensing models of software from $0, $299 and upwards that include unlimited installations, so always best to qualify any requirements first. Almost all of our products have full functionality, no need to buy multiple separate products. The pricing typically varies on the number of phones in the estate, number of installations and if bulk actions are required, if you try to do a like for like comparison we will always be more cost effective as you get more bang for your buck.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><b><span style='font-family:"Arial","sans-serif"'>Beta:</span></b><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>PhoneView Version 2 came out of beta in December, a number of companies were claiming remote key press macro capabilities to delete ITL files, but our product was the only true solution as it can use CTI to control the phone avoiding some really painful scenarios when the Authentication URL on the phone no longer works. This scenario caused all other remote control based products to fail when deleting ITL files, so we have been able to assist several organisations and save them having to physically attend 10,000's of phones to delete ITL files manually.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>We are constantly adding new features, at the moment we are about to start another beta for the next set of enhancements, as always with some very unique capabilities that others will try to copy ;)<o:p></o:p></span></p></div><ul type=disc><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-family:"Arial","sans-serif"'>Phone model independent macros (i.e. Set the IP Phone Switch Port to Auto on all phones of any model in a single mouse click)<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-family:"Arial","sans-serif"'>Extract ITL Status from all phones (saves hours when trying to find the phones with the ITL problem)<o:p></o:p></span></li><li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1'><span style='font-family:"Arial","sans-serif"'>Remote Audio (receive a copy of the audio from a remote IP Phone to your PC, the ultimate remote phone experience)<o:p></o:p></span></li></ul><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>If anyone is interested in joining the next beta drop an email to <a href="mailto:beta@unifiedfx.com">beta@unifiedfx.com</a><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><b><span style='font-family:"Arial","sans-serif"'>Final thought:</span></b><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>With the release of UCM v8 ITL files are here to stay, Cisco are very aware of the problems caused by Security by Default (SBD) and I'm certain over time they will improve the upgrade experience to hopefully avoid the need to delete ITL files. However in the meantime whenever you have an upgrade to UCM v8, or even between UCM8 versions be very mindful of the impact of SBD, we have seen people upgrade to UCS on UCM 8.6 and hit ITL problems due to the capitalisation of the server name being different than it was before. I recommend reading the short document <b>"<a href="https://supportforums.cisco.com/docs/DOC-18964">Security by Default and Managing ITL Files</a>"</b> (<a href="https://supportforums.cisco.com/docs/DOC-18964">https://supportforums.cisco.com/docs/DOC-18964</a>) to get a quick heads-up on the impact of ITL files and what to watch out for.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>From our point of view the introduction of ITL files adds to the "Phone Local" configuration (i.e. the configuration details on the phone and not in UCM), this would normally be something that would need a visit to the IP Phone to manage, however our software is designed to do almost anything remotely with one, many or all phones, so you never need to go to site(s) again ;)<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Thanks<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Arial","sans-serif"'>Stephen<o:p></o:p></span></p></div></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On 5 Jan 2012, at 03:41, Matthew Berry wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><o:p></o:p></p><div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Cool! They finally released that version out of beta.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Have you tried to use the free lab edition? Their website doesn't designate if that feature is limited to their more expensive versions ($3499 – ouch!) or not.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p></div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Thanks,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Matthew Berry, CCIE #26721 (Voice) <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Sr. Unified Communications Engineer, CDW<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>+1.763.592.5987 | protocol.by/matthewberry<o:p></o:p></span></p></div></div></div></div></div></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Dennis Heim <<a href="mailto:Dennis.Heim@cdw.com">Dennis.Heim@cdw.com</a>><br><b>Date: </b>Wed, 4 Jan 2012 21:36:30 -0600<br><b>To: </b>Matthew Berry <<a href="mailto:matthew.berry@cdw.com">matthew.berry@cdw.com</a>>, Mike King <<a href="mailto:me@mpking.com">me@mpking.com</a>>, Cisco VoIPoE List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Subject: </b>RE: [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'><o:p> </o:p></span></p></div><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Unified FX makes a product the can remotely wipe ITL’s.</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Senior Engineer (Unified Communications)<br>CDW Advanced Technology Services<br>10610 9<sup>th</sup> Place<br>Bellevue, WA 98004<br><br>425.310.5299 Single Number Reach (WA)</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.569.4255 Single Number Reach (IN)<br>317.569.4201 Fax</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br><a href="mailto:dennis.heim@cdw.com"><span style='font-size:10.0pt'>dennis.heim@cdw.com</span></a></span><u><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue'><br></span></u><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a></span><span style='color:black'><o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p></div><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Matthew Berry<br><b>Sent:</b> Wednesday, January 04, 2012 7:29 PM<br><b>To:</b> Mike King; Cisco VoIPoE List<br><b>Subject:</b> Re: [cisco-voip] 79xx and Firmware 9-2-1</span><span style='color:black'><o:p></o:p></span></p></div></div></div><div><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p></div><div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Aside from a factory reset, you could try deleting the ITL file off the phone. Yes, it is still a manual process, but it isn't as time consuming as a factory reset (process below).</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>I spoke with a TAC engineer last month about this. It has been identified as a bug and will be resolved in a future release. Unfortunately, I can't locate the bug ID for it. I will email him and see if I can get a response.</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Steps to delete ITL file:</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1. Select Settings</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>2. Select Security Configuration (4)</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>3. Select Trust List (5)</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>4. Press * * # (Padlock in upper righthand corner will unlock)</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>5. Select ITL File (2)</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>6. Select More</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>7. Select Erase</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>8. Phone will display "Erasing CTL and ITL files" and reset</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>9. Phone will optionally upgrade firmware</span><span style='color:black'><o:p></o:p></span></p></div></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Thanks,</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Matthew Berry, CCIE #26721 (Voice) </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Sr. Unified Communications Engineer, CDW</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>+1.763.592.5987 | protocol.by/matthewberry</span><span style='color:black'><o:p></o:p></span></p></div></div></div></div></div></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Mike King <<a href="mailto:me@mpking.com">me@mpking.com</a>><br><b>Date: </b>Wed, 4 Jan 2012 22:06:24 -0500<br><b>To: </b>Cisco VoIPoE List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Subject: </b>Re: [cisco-voip] 79xx and Firmware 9-2-1</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Ok. </span><span style='color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Any idea's on how this happened? I'm very interested in not repeating this experience.</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>We added the latest devicepack, the Cius 9-2-3.cop file, and then rebooted all servers in our cluster.</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Since the latest devicepack included 9-2-1 for our phones, all our phones updated. At this point, I have no idea how many phones are affected, but I have reports from nearly all of my sites, so it must be a significant number.</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>No settings where changed on the PUB/SUB's other than the addition of the the two .cop files. I find it very disheartening/disturbing that such a minor *normal* maintenance item is going to cost me the amount of hours it's going to take to fix this. </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Other than buying 3rd party software (Thanks Steve!), Cisco needs to put some serious thought in a way to fix this. I'm not the first sad story involving this *Feature*. I know I won't be the last. Touching every single phone in my environment (Because how else can you verify if it's failing or not) is not really a solution. We have sites in other states, and most of our operation is remote support.</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>Is factory default the only Cisco answer?</span><span style='color:black'><o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>On Wed, Jan 4, 2012 at 6:24 PM, Mike King <<a href="mailto:me@mpking.com">me@mpking.com</a>> wrote:</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>I have one of those sinking feelings in my stomache........... </span><span style='color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>(Clip of the phone web interface)</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1856: NOT 18:01:32.717962 SECD: tvsReqAuthenticateCertificate: Received the response from TVS proxy, status: 1</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1857: ERR 18:01:32.719531 SECD: Authentication failed for the HTTPS conn via TVS</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1858: NOT 18:01:32.720438 SECD: srvr_cert_vfy: ** srvr cert verify FAILED ** <10.1.1.1></span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1859: ERR 18:01:32.721527 SECD: EROR:clpState: SSL3 alert write:fatal:handshake failure:<10.1.1.1></span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1860: ERR 18:01:32.722625 SECD: EROR:clpSetupSsl: ** SSL handshake failed, <10.1.1.1> c:9 s:11</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1861: ERR 18:01:32.723402 SECD: EROR:clpSetupSsl: SSL/TLS handshake failed, <10.1.1.1> c:9 s:11</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1862: ERR 18:01:32.724086 SECD: EROR:clpSetupSsl: SSL/TLS setup failed, <10.1.1.1> c:9 s:11</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1863: ERR 18:01:32.724720 SECD: EROR:clpSndStatus: SSL CLNT ERR, srvr<10.1.1.1></span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1864: ERR 18:01:32.725353 SECD: EROR:secErr_errStr: *** bad err table ***</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1865: ERR 18:01:32.726020 SECD: EROR:secErr_errStr: ** SEC-ERR: code:3(N/A) subcode:9(UNKNOWN_CERT)</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1866: ERR 18:01:32.726704 SECD: EROR:clpSndStatus: ** SEC-ERR: desc <HTTPS cert failed auth via TVS></span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1867: ERR 18:01:32.727436 SECD: EROR:clpWriteToClntSock: write() err, clnt closed ?!, errno 32, <10.1.1.1> c:9 s:11</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1868: ERR 18:01:32.728124 SECD: EROR:clpSndStatus: failed to send SSL/TLS conn status, <10.1.1.1> c:9 s:11</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1869: NOT 18:01:32.730813 SECD: clpDelClnt: closing conn to <10.201.27.5>, c:14, s:-1</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1870: NOT 18:01:32.731684 SECD: clpDelClnt: Closing the local socket now</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1871: NOT 18:01:32.740853 SECD: clpDelClnt: closing conn to <10.1.1.1>, c:9, s:11</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>1872: NOT 18:01:32.742630 SECD: clpDelClnt: Closing the local socket now</span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div></div><div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>On Wed, Jan 4, 2012 at 6:17 PM, Mike King <<a href="mailto:me@mpking.com" target="_blank">me@mpking.com</a>> wrote:</span><span style='color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>I've seen mention of TVs failure on the logs. What impact would that be?<o:p></o:p></span></p></div><div><div><div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>On Jan 4, 2012 6:08 PM, "Dennis Heim" <<a href="mailto:Dennis.Heim@cdw.com" target="_blank">Dennis.Heim@cdw.com</a>> wrote:</span><span style='color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I know I have seen that where there were issues with SBD/TVS certificate issues in the past.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Senior Engineer (Unified Communications)<br>CDW Advanced Technology Services<br>10610 9<sup>th</sup> Place<br>Bellevue, WA 98004<br><br><a href="tel:425.310.5299" target="_blank">425.310.5299</a> Single Number Reach (WA)</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><a href="tel:317.569.4255" target="_blank">317.569.4255</a> Single Number Reach (IN)<br><a href="tel:317.569.4201" target="_blank">317.569.4201</a> Fax</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br><a href="mailto:dennis.heim@cdw.com" target="_blank"><span style='font-size:10.0pt'>dennis.heim@cdw.com</span></a></span><u><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue'><br></span></u><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/" target="_blank">cdw.com/content/solutions/unified-communications/</a></span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Mike King<br><b>Sent:</b> Wednesday, January 04, 2012 3:04 PM<br><b>To:</b> Cisco VoIPoE List<br><b>Subject:</b> [cisco-voip] 79xx and Firmware 9-2-1</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>I'm having a weird problem with our 7900's (7941/7945 7961/7965)<o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>The Corporate Directory won't work on some of the phones. (We've eliminated everything but the phone's themselves, I actually have two phones, on the same subnet, one exhibits behavior, one doesn't)<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>It says "requesting...." then eventually says Host does not respond.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>We finally decided to try downgrading the phone back to 9.1.1 SR1s. <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>The phones that don't display the corporate directory, they also don't downgrade.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>I've Reset/Restarted from CM<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>I've done the **#** from the keypad<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>I've unplugged the phone, and plugged it back in.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>I've unplugged the phone, waited 5 minutes, and plugged it back in. Doesn't downgrade.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>I tried a factory reset, (# key, then 123456789*0#) and the phone will then download the correct version. (I guess it has to at this point)<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>(And the corporate directory started working again.)<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Idea's besides visiting every phone?<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> <o:p></o:p></span></p></div></div></div></div></div></div></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div></div></div></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'> </span><span style='color:black'><o:p></o:p></span></p></div></div><div><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:black'>_______________________________________________ cisco-voip mailing list <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a> </span><span style='color:black'><o:p></o:p></span></p></div></div></div></div><p class=MsoNormal>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><p class=MsoNormal><br><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></p></div></body></html>