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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Unified FX makes a product the can remotely wipe ITL’s.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Dennis Heim<br>
Senior Engineer (Unified Communications)<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">425.310.5299 Single Number Reach (WA)</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">317.569.4255 Single Number Reach (IN)</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
317.569.4201 Fax</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<br>
<a href="mailto:dennis.heim@cdw.com"><span style="font-size:10.0pt">dennis.heim@cdw.com</span></a></span><u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue"><br>
</span></u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Berry<br>
<b>Sent:</b> Wednesday, January 04, 2012 7:29 PM<br>
<b>To:</b> Mike King; Cisco VoIPoE List<br>
<b>Subject:</b> Re: [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Aside from a factory reset, you could try deleting the ITL file off the phone. Yes, it is still a manual process, but it isn't as time consuming as a factory
reset (process below).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">I spoke with a TAC engineer last month about this. It has been identified as a bug and will be resolved in a future release. Unfortunately, I can't locate the
bug ID for it. I will email him and see if I can get a response.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Steps to delete ITL file:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1. Select Settings<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">2. Select Security Configuration (4)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">3. Select Trust List (5)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">4. Press * * # (Padlock in upper righthand corner will unlock)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">5. Select ITL File (2)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">6. Select More<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">7. Select Erase<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">8. Phone will display "Erasing CTL and ITL files" and reset<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">9. Phone will optionally upgrade firmware<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Thanks,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Matthew Berry, CCIE #26721 (Voice) <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Sr. Unified Communications Engineer, CDW<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">+1.763.592.5987 | protocol.by/matthewberry<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">From:
</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Mike King <<a href="mailto:me@mpking.com">me@mpking.com</a>><br>
<b>Date: </b>Wed, 4 Jan 2012 22:06:24 -0500<br>
<b>To: </b>Cisco VoIPoE List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] 79xx and Firmware 9-2-1<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Ok.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Any idea's on how this happened? I'm very interested in not repeating this experience.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">We added the latest devicepack, the Cius 9-2-3.cop file, and then rebooted all servers in our cluster.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Since the latest devicepack included 9-2-1 for our phones, all our phones updated. At this point, I have no idea how many phones are affected, but I have reports
from nearly all of my sites, so it must be a significant number.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">No settings where changed on the PUB/SUB's other than the addition of the the two .cop files. I find it very disheartening/disturbing that such a minor *normal*
maintenance item is going to cost me the amount of hours it's going to take to fix this. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Other than buying 3rd party software (Thanks Steve!), Cisco needs to put some serious thought in a way to fix this. I'm not the first sad story involving this
*Feature*. I know I won't be the last. Touching every single phone in my environment (Because how else can you verify if it's failing or not) is not really a solution. We have sites in other states, and most of our operation is remote support.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">Is factory default the only Cisco answer?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">On Wed, Jan 4, 2012 at 6:24 PM, Mike King <<a href="mailto:me@mpking.com">me@mpking.com</a>> wrote:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">I have one of those sinking feelings in my stomache...........
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">(Clip of the phone web interface)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1856: NOT 18:01:32.717962 SECD: tvsReqAuthenticateCertificate: Received the response from TVS proxy, status: 1<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1857: ERR 18:01:32.719531 SECD: Authentication failed for the HTTPS conn via TVS<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1858: NOT 18:01:32.720438 SECD: srvr_cert_vfy: ** srvr cert verify FAILED ** <10.1.1.1><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1859: ERR 18:01:32.721527 SECD: EROR:clpState: SSL3 alert write:fatal:handshake failure:<10.1.1.1><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1860: ERR 18:01:32.722625 SECD: EROR:clpSetupSsl: ** SSL handshake failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1861: ERR 18:01:32.723402 SECD: EROR:clpSetupSsl: SSL/TLS handshake failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1862: ERR 18:01:32.724086 SECD: EROR:clpSetupSsl: SSL/TLS setup failed, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1863: ERR 18:01:32.724720 SECD: EROR:clpSndStatus: SSL CLNT ERR, srvr<10.1.1.1><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1864: ERR 18:01:32.725353 SECD: EROR:secErr_errStr: *** bad err table ***<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1865: ERR 18:01:32.726020 SECD: EROR:secErr_errStr: ** SEC-ERR: code:3(N/A) subcode:9(UNKNOWN_CERT)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1866: ERR 18:01:32.726704 SECD: EROR:clpSndStatus: ** SEC-ERR: desc <HTTPS cert failed auth via TVS><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1867: ERR 18:01:32.727436 SECD: EROR:clpWriteToClntSock: write() err, clnt closed ?!, errno 32, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1868: ERR 18:01:32.728124 SECD: EROR:clpSndStatus: failed to send SSL/TLS conn status, <10.1.1.1> c:9 s:11<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1869: NOT 18:01:32.730813 SECD: clpDelClnt: closing conn to <10.201.27.5>, c:14, s:-1<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1870: NOT 18:01:32.731684 SECD: clpDelClnt: Closing the local socket now<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1871: NOT 18:01:32.740853 SECD: clpDelClnt: closing conn to <10.1.1.1>, c:9, s:11<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">1872: NOT 18:01:32.742630 SECD: clpDelClnt: Closing the local socket now<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">On Wed, Jan 4, 2012 at 6:17 PM, Mike King <<a href="mailto:me@mpking.com" target="_blank">me@mpking.com</a>> wrote:<o:p></o:p></span></p>
<p><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">I've seen mention of TVs failure on the logs. What impact would that be?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:black">On Jan 4, 2012 6:08 PM, "Dennis Heim" <<a href="mailto:Dennis.Heim@cdw.com" target="_blank">Dennis.Heim@cdw.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I know I have seen that where there were issues with SBD/TVS certificate issues in the past.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Dennis Heim<br>
Senior Engineer (Unified Communications)<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
<a href="tel:425.310.5299" target="_blank">425.310.5299</a> Single Number Reach (WA)</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="tel:317.569.4255" target="_blank">317.569.4255</a> Single Number Reach (IN)<br>
<a href="tel:317.569.4201" target="_blank">317.569.4201</a> Fax</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
<a href="mailto:dennis.heim@cdw.com" target="_blank"><span style="font-size:10.0pt">dennis.heim@cdw.com</span></a></span><u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue"><br>
</span></u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.cdw.com/content/solutions/unified-communications/" target="_blank">cdw.com/content/solutions/unified-communications/</a></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mike King<br>
<b>Sent:</b> Wednesday, January 04, 2012 3:04 PM<br>
<b>To:</b> Cisco VoIPoE List<br>
<b>Subject:</b> [cisco-voip] 79xx and Firmware 9-2-1</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I'm having a weird problem with our 7900's (7941/7945 7961/7965)<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">The Corporate Directory won't work on some of the phones. (We've eliminated everything but the phone's themselves, I actually have two phones, on the
same subnet, one exhibits behavior, one doesn't)<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">It says "requesting...." then eventually says Host does not respond.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">We finally decided to try downgrading the phone back to 9.1.1 SR1s. <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">The phones that don't display the corporate directory, they also don't downgrade.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I've Reset/Restarted from CM<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I've done the **#** from the keypad<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I've unplugged the phone, and plugged it back in.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I've unplugged the phone, waited 5 minutes, and plugged it back in. Doesn't downgrade.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">I tried a factory reset, (# key, then 123456789*0#) and the phone will then download the correct version. (I guess it has to at this point)<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">(And the corporate directory started working again.)<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black">Idea's besides visiting every phone?<o:p></o:p></span></p>
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