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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Yep. I got an engineer on the line. He logged in with root access and fixed the folder permission. Worked like a champ and I had no downtime.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>James Buchanan</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> UC Technology Manager </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>Presidio South </b></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> Presidio Networked Solutions </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>12 Cadillac Dr Ste 130 Brentwood, TN 37027 </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span></b><b><span style='color:#1F497D'><a href="mailto:jbuchanan@presidio.com"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>jbuchanan@presidio.com</span></a></span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#548DD4'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>D: 615-866-5729</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>F:615-866-5781</b> </span><span style='color:#1F497D'><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/"><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>www.presidio.com</span></b></a><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Matthew Loraditch [mailto:MLoraditch@heliontechnologies.com] <br><b>Sent:</b> Wednesday, January 18, 2012 2:24 PM<br><b>To:</b> Buchanan, James; cisco-voip@puck.nether.net; VanMarenNP@ldschurch.org<br><b>Subject:</b> RE: MOH Not Uploading<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The workaround notes say to just wait forever? Was there something else that I don’t see in the bug?<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Matthew G. Loraditch - CCVP, CCNA, CCDA<br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><br>1965 Greenspring Drive</span><span style='color:#1F497D'><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Timonium, MD 21093</span><span style='color:#1F497D'><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><br>voice. 410.252.8830<br>fax. 410.252.9284 <br><br><a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">Email Support</a></span><span style='font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Buchanan, James [mailto:jbuchanan@presidio.com] <br><b>Sent:</b> Wednesday, January 18, 2012 3:23 PM<br><b>To:</b> Matthew Loraditch; cisco-voip@puck.nether.net; VanMarenNP@ldschurch.org<br><b>Subject:</b> RE: MOH Not Uploading<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>I had them do the workaround for me, and it worked like a champ with zero downtime if you need something quick. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>James Buchanan</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> UC Technology Manager </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>Presidio South </b></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> Presidio Networked Solutions </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>12 Cadillac Dr Ste 130 Brentwood, TN 37027 </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span><span style='color:#1F497D'><a href="mailto:jbuchanan@presidio.com"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>jbuchanan@presidio.com</span></a></span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#548DD4'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>D: 615-866-5729</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>F:615-866-5781</b> </span><span style='color:#1F497D'><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/"><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>www.presidio.com</span></b></a><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> <b>On Behalf Of </b>Matthew Loraditch<br><b>Sent:</b> Wednesday, January 18, 2012 2:02 PM<br><b>To:</b> Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>; <a href="mailto:VanMarenNP@ldschurch.org">VanMarenNP@ldschurch.org</a><br><b>Subject:</b> Re: [cisco-voip] MOH Not Uploading<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks all, someone else provided the ID, now time to check my UCCX Compatibility matrix!<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'>Matthew G. Loraditch - CCVP, CCNA, CCDA<br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><br>1965 Greenspring Drive</span><span style='color:#1F497D'><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Timonium, MD 21093</span><span style='color:#1F497D'><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D'><br>voice. 410.252.8830<br>fax. 410.252.9284 <br><br><a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">Email Support</a></span><span style='font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> <b>On Behalf Of </b>Matthew Loraditch<br><b>Sent:</b> Wednesday, January 18, 2012 2:52 PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>; <a href="mailto:VanMarenNP@ldschurch.org">VanMarenNP@ldschurch.org</a><br><b>Subject:</b> Re: [cisco-voip] MOH Not Uploading<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'>thanks for the info. Do you have the bug Id?<br><br>Sent from my Android phone using TouchDown (<a href="http://www.nitrodesk.com">www.nitrodesk.com</a>)<br><br>-----Original Message----- <br><b>From:</b> Nate VanMaren [VanMarenNP@ldschurch.org]<br><b>Received:</b> Wednesday, 18 Jan 2012, 2:51pm<br><b>To:</b> Matthew Loraditch [MLoraditch@heliontechnologies.com]; cisco-voip [cisco-voip@puck.nether.net]<br><b>Subject:</b> RE: MOH Not Uploading</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><div><div><p class=MsoNormal><span style='color:#1F497D'>Bug in 8.6.1</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>You need to upgrade to fix it.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> <b>On Behalf Of </b>Matthew Loraditch<br><b>Sent:</b> Wednesday, January 18, 2012 11:29 AM<br><b>To:</b> cisco-voip<br><b>Subject:</b> [cisco-voip] MOH Not Uploading</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Has anyone seen this? 8.6.1(a). IE and Firefox both freeze when trying to upload an MOH File. If I click upload again the page never loads. I have to restart Tomcat to get the upload page to come up again. I suppose I will try rebooting the servers in question tonight.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal>Matthew G. Loraditch - CCVP, CCNA, CCDA<br><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><br>1965 Greenspring Drive</span><br><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Timonium, MD 21093</span><br><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><br>voice. 410.252.8830<br>fax. 410.252.9284 <br><br><a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">Email Support</a></span><o:p></o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal><span style='color:#666666'><br><br>NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#666666'><o:p> </o:p></span></p></div></div></div></body></html>