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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>You are probably running into bug ID CSCtr11072. I’ve hit this on a number of 8.6.1 installs.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b>Symptom:</b> <o:p></o:p></p><p class=MsoNormal>When uploading MOH file the upload dialog window is not refreshed timely. Also when deleting an existing MOH file the "Music On Hold Audio File Management" does not update timely . The times below were obtained with a a 63M audio file: Upload: 8.6.1 = 3 min 10 sec 8.5.1 = 1 min 18 sec Delete: 8.6.1 = 1 min 40 sec 8.5.1= 3 sec <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>Conditions:</b> <o:p></o:p></p><p class=MsoNormal>Managing Music on Hold (MoH) files on versions: 8.6(1.10000-43) 8.6(1.20000-1)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> <b>Workaround:</b> <o:p></o:p></p><p class=MsoNormal>Updates eventually succeed or fail. Retry with patience or upgrade to a version with the fix.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td colspan=2 style='padding:6.0pt 6.0pt 6.0pt 6.0pt'><p class=MsoNormal><b><span style='font-size:10.5pt'>MOH Audio File may be slow or fail to upload </span></b><span style='font-size:10.5pt'><o:p></o:p></span></p></td></tr><tr><td valign=top style='padding:0in 6.0pt 6.0pt 6.0pt'><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.5pt'>Symptom:</span></b><span style='font-size:10.5pt'><br>MOH file upload fail, upload window does not update.<b><o:p></o:p></b></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.5pt'>Conditions:</span></b><span style='font-size:10.5pt'><br>- CUCM 8.6.1.10000-43<br>- CUCM 8.6.1.20000-1<br><br><b>Workaround:</b><br><br><b>Additional Information</b><br>To recreate issue:<br>1) Open the MOH Audio file Management Select Upload file -- the upload file <br>window will pop up. <br>2) Select a file to upload. The window get stuck, the file is not upload<o:p></o:p></span></p></td><td style='padding:3.75pt 3.75pt 3.75pt 3.75pt'></td></tr></table><p class=MsoNormal><span style='color:#1F497D'>-Alex<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Matthew Loraditch<br><b>Sent:</b> Wednesday, January 18, 2012 1:29 PM<br><b>To:</b> cisco-voip<br><b>Subject:</b> [cisco-voip] MOH Not Uploading<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone seen this? 8.6.1(a). IE and Firefox both freeze when trying to upload an MOH File. If I click upload again the page never loads. I have to restart Tomcat to get the upload page to come up again. I suppose I will try rebooting the servers in question tonight.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Matthew G. Loraditch - CCVP, CCNA, CCDA<br><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><br>1965 Greenspring Drive</span><br><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Timonium, MD 21093</span><br><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><br>voice. 410.252.8830<br>fax. 410.252.9284 <br><br><a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">Email Support</a></span><span style='font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>