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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all –<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Forgive me if I’ve asked this before- - I honestly can’t remember and can’t find any emails relating….<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Does anyone know if it’s possible to get a report showing the calls that a “floor” agent transfers to a supervisor for escalation?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve not ever written a custom report in IPCC – the most that we did in-house was extend a value in one report<o:p></o:p></p><p class=MsoNormal>so that it allowed one more digit, and changed a column width.<o:p></o:p></p><p class=MsoNormal>And it wasn’t me that did it… <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I can’t even find a listing of the “values” of data that one can even look at in IPCC---<o:p></o:p></p><p class=MsoNormal>Plenty of docs on how to install Historical Reports, run the canned reports, etc…<o:p></o:p></p><p class=MsoNormal>but I can’t find the doc on Cisco’s site that gives the official list of “elements” (for lack of a better word)<o:p></o:p></p><p class=MsoNormal>that you can query for and report on…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anyone can help with either of these?<o:p></o:p></p><p class=MsoNormal>It’d be great to get an answer to the first question, but failing exact details on that,<o:p></o:p></p><p class=MsoNormal>some guidance on the second question I can throw to one of our developers might help.<o:p></o:p></p><p class=MsoNormal>They’re totally non-Cisco people, so they don’t really know where to begin…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>thanks, Tim<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>