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Isn't it difficult to determine what's a dropped call vs. someone
who decides to hang up during the ACD/IVR script or hang up after
being in queue for a long time? What's you're technical trigger of
a dropped call? Just curious.<br>
<br>
Thx,<br>
<br>
Chris<br>
<br>
<br>
On 01/30/2012 08:48 AM, Robert Schuknecht wrote:
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<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""
lang="EN-US">Hi List,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""
lang="EN-US">Is there a way to monitor dropped Calls in a
CUCM environment? Our customer wants to get informed by RTMT
(Perfmon), Networkmanagement (SNMP) Systems or E-Mail when
dropped Calls are occurring. Especially for IP-Phone to
IP-Phone and IP-Phone to MGCP-Gateway Calls.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""
lang="EN-US">Any hint is welcome!<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif""
lang="EN-US">/Robert<o:p></o:p></span></p>
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