<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>We have a site where some users are experiencing grayed out email login and logout buttons on the UCCX agent. I’ve searched the web for some pointers as to where to look as I’m trying to avoid opening a case with Cisco without doing any type of troubleshooting but haven’t found any useful documentation. Any pointers??<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>TIA;<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span lang=ES style='font-size:12.0pt'>Jorge L. Rodriguez Aguila<o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=ES style='color:#4F81BD'>CCNA, CCNP-VOICE<o:p></o:p></span></b></p><p class=MsoNormal><b>Senior Voice/Data Consultant<o:p></o:p></b></p><p class=MsoNormal><b>Netxar Technologies<o:p></o:p></b></p><p class=MsoNormal><span lang=ES>Tel-787-765-0058<o:p></o:p></span></p><p class=MsoNormal><span lang=ES>Cel 787-688-8530<o:p></o:p></span></p><p class=MsoNormal><span lang=ES>jorge.rodriguez@netxar.com<o:p></o:p></span></p><p class=MsoNormal><span lang=ES><o:p> </o:p></span></p></div></body></html>