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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I have a very non-technical solution to this problem. Call forward all is a privilege, not a right. A sense of entitlement will not be tolerated on my Callmanger
‘s! Remove the callforward all softkey and see if it happens any more.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Dennis Heim<br>
Senior Engineer (Unified Communications)<br>
CDW Advanced Technology Services<br>
10610 9<sup>th</sup> Place<br>
Bellevue, WA 98004<br>
<br>
425.310.5299 Single Number Reach (WA)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">317.569.4255 Single Number Reach (IN)<br>
317.569.4201 Fax</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">
<br>
<a href="mailto:dennis.heim@cdw.com"><span style="font-size:10.0pt">dennis.heim@cdw.com</span></a></span><u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue"><br>
</span></u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Stephen Welsh<br>
<b>Sent:</b> Tuesday, February 07, 2012 6:48 AM<br>
<b>To:</b> Mike King<br>
<b>Cc:</b> Cisco VoIPoE List<br>
<b>Subject:</b> Re: [cisco-voip] History log if a phone was forwarded<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Can you not get that from the forwarded call detail in CDR:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.html#wp176409">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.html#wp176409</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="pb1body1" style="mso-margin-top-alt:.75pt;margin-right:0in;margin-bottom:4.5pt;margin-left:0in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">Call Forwarding uses the redirect call primitive to forward the call. Features that use the redirect call primitive will have similar CDRs. Here are some of the important CDR fields
for forwarded calls.<o:p></o:p></span></p>
<p class="pbu1bullet1" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:5.25pt;margin-left:.25in;text-indent:-.25in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<a name="wp176411"></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">•<img border="0" width="19" height="2" id="_x0000_i1025" src="http://www.cisco.com/en/US/i/templates/blank.gif">The <b>originalCallPartyNumber</b> contains the
number of the original called party.<o:p></o:p></span></p>
<p class="pbu1bullet1" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:5.25pt;margin-left:.25in;text-indent:-.25in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<a name="wp182672"></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">•<img border="0" width="19" height="2" id="_x0000_i1026" src="http://www.cisco.com/en/US/i/templates/blank.gif">The <b>finalCalledPartyNumber </b>is the number
that answered the call.<o:p></o:p></span></p>
<p class="pbu1bullet1" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:5.25pt;margin-left:.25in;text-indent:-.25in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<a name="wp182682"></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">•<img border="0" width="19" height="2" id="_x0000_i1027" src="http://www.cisco.com/en/US/i/templates/blank.gif">The <b>lastRedirectDn </b>field is the number that
performed the last redirect.<o:p></o:p></span></p>
<p class="pbu1bullet1" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:5.25pt;margin-left:.25in;text-indent:-.25in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<a name="wp182692"></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">•<img border="0" width="19" height="2" id="_x0000_i1028" src="http://www.cisco.com/en/US/i/templates/blank.gif">The <b>origCalledPartyRedirectReason </b>is the
reason the call was redirected the first time. For call forwarding this field can contain (<b>Call Forward Busy=1, Call Forward No Answer=2, Call Forward All=15</b>).<o:p></o:p></span></p>
<p class="pbu1bullet1" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:5.25pt;margin-left:.25in;text-indent:-.25in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<a name="wp182702"></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">•<img border="0" width="19" height="2" id="_x0000_i1029" src="http://www.cisco.com/en/US/i/templates/blank.gif">The <b>lastRedirectRedirectReason</b> is the reason
the call was redirected the last time. For call forwarding this field can contain (<b>Call Forward Busy=1, Call Forward No Answer=2, Call Forward All=15</b>).<o:p></o:p></span></p>
<p class="pbu1bullet1" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:5.25pt;margin-left:.25in;text-indent:-.25in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<a name="wp182712"></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">•<img border="0" width="19" height="2" id="_x0000_i1030" src="http://www.cisco.com/en/US/i/templates/blank.gif">The <b>origCalledPartyRedirectOnBehalfOf</b> field
identifies which feature redirect the call for the first redirect. For call forwarding, this field is 5 (Call Forward).<o:p></o:p></span></p>
<p class="pbu1bullet1" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:5.25pt;margin-left:.25in;text-indent:-.25in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<a name="wp182722"></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">•<img border="0" width="19" height="2" id="_x0000_i1031" src="http://www.cisco.com/en/US/i/templates/blank.gif">The <b>lastRedirectRedirectOnBehalfOf</b> field
identifies which feature redirect the call for the last redirect. For call forwarding, this field is 5 (Call Forward).<o:p></o:p></span></p>
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<a name="Forwarding_Examples"></a><a name="wp176418"></a><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">Forwarding Examples<o:p></o:p></span></h3>
<p class="pbu1bullet1" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:5.25pt;margin-left:.25in;text-indent:-.25in;orphans: 2;widows: 2;-webkit-text-size-adjust: auto;-webkit-text-stroke-width: 0px;word-spacing:0px">
<a name="wp176419"></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">•<img border="0" width="19" height="2" id="_x0000_i1032" src="http://www.cisco.com/en/US/i/templates/blank.gif"><b>CFA Example</b> - Call comes in from the PSTN
to extension 2001, the call gets forwarded (CFA) to 2309, where the call is answered and talk for 2 minutes.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Stepehn<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 7 Feb 2012, at 14:24, Mike King wrote:<o:p></o:p></p>
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<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
<p class="MsoNormal">I'm looking to see if a phone (or group of phones that share a DN) (that is now NOT forwarded) had call forward activated in the last few hours.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Background, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Department in my organization calls a ticket in that calls to them go somewhere else. I've had calls from them in the past with the same problem. It's always come down to someone forwarded the phone somewhere.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">This time they swear the phone wasn't forwarded, but by the time the ticket got routed to me the problem miraculous was working.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Mike<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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