CDR is your friend.<div><br></div><div>lastRedirectRedirectReason   15 </div><div><br></div><div>I think someone will be losing they're call forward key today.<br><br><div class="gmail_quote">On Tue, Feb 7, 2012 at 9:47 AM, Stephen Welsh <span dir="ltr"><<a href="mailto:stephen.welsh@unifiedfx.com">stephen.welsh@unifiedfx.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word"><div>Can you not get that from the forwarded call detail in CDR:</div><div><br></div>
<div><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.html#wp176409" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.html#wp176409</a></div><div><br></div>
<div><br></div><div><p style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:6px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0em;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:1px;word-spacing:0px">
Call Forwarding uses the redirect call primitive to forward the call. Features that use the redirect call primitive will have similar CDRs. Here are some of the important CDR fields for forwarded calls.</p><a name="135584939a33c96d_wp176411" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><p style="letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0.25in;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:0px;word-spacing:0px">
•<img alt="" width="19" height="2" border="0" style="border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial">The <span style="font-style:normal;font-weight:bold">originalCallPartyNumber</span> contains the number of the original called party.</p>
<a name="135584939a33c96d_wp182672" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><p style="letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0.25in;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:0px;word-spacing:0px">
•<img alt="" width="19" height="2" border="0" style="border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial">The <span style="font-style:normal;font-weight:bold">finalCalledPartyNumber </span>is the number that answered the call.</p>
<a name="135584939a33c96d_wp182682" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><p style="letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0.25in;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:0px;word-spacing:0px">
•<img alt="" width="19" height="2" border="0" style="border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial">The <span style="font-style:normal;font-weight:bold">lastRedirectDn </span>field is the number that performed the last redirect.</p>
<a name="135584939a33c96d_wp182692" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><p style="letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0.25in;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:0px;word-spacing:0px">
•<img alt="" width="19" height="2" border="0" style="border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial">The <span style="font-style:normal;font-weight:bold">origCalledPartyRedirectReason </span>is the reason the call was redirected the first time. For call forwarding this field can contain (<span style="font-style:normal;font-weight:bold">Call Forward Busy=1, Call Forward No Answer=2, Call Forward All=15</span>).</p>
<a name="135584939a33c96d_wp182702" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><p style="letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0.25in;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:0px;word-spacing:0px">
•<img alt="" width="19" height="2" border="0" style="border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial">The <span style="font-style:normal;font-weight:bold">lastRedirectRedirectReason</span> is the reason the call was redirected the last time. For call forwarding this field can contain (<span style="font-style:normal;font-weight:bold">Call Forward Busy=1, Call Forward No Answer=2, Call Forward All=15</span>).</p>
<a name="135584939a33c96d_wp182712" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><p style="letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0.25in;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:0px;word-spacing:0px">
•<img alt="" width="19" height="2" border="0" style="border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial">The <span style="font-style:normal;font-weight:bold">origCalledPartyRedirectOnBehalfOf</span> field identifies which feature redirect the call for the first redirect. For call forwarding, this field is 5 (Call Forward).</p>
<a name="135584939a33c96d_wp182722" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><p style="letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0.25in;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:0px;word-spacing:0px">
•<img alt="" width="19" height="2" border="0" style="border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial">The <span style="font-style:normal;font-weight:bold">lastRedirectRedirectOnBehalfOf</span> field identifies which feature redirect the call for the last redirect. For call forwarding, this field is 5 (Call Forward).</p>
<a name="135584939a33c96d_Forwarding_Examples" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><span style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;display:inline!important;font-weight:normal;float:none;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></span><a name="135584939a33c96d_wp176418" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><h3 style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:bold;line-height:normal;margin-right:0em;text-transform:none;font-size:12px;white-space:normal;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:14px;word-spacing:0px">
Forwarding Examples</h3><a name="135584939a33c96d_wp176419" style="text-indent:0px;letter-spacing:normal;font-variant:normal;text-align:-webkit-auto;font-style:normal;font-weight:normal;line-height:normal;text-transform:none;font-size:12px;white-space:normal;font-family:arial,helvetica,sans-serif;word-spacing:0px"></a><p style="letter-spacing:normal;font-variant:normal;text-align:left;font-style:normal;margin-bottom:7px;font-weight:normal;line-height:normal;margin-right:0em;text-transform:none;font-size:11px;white-space:normal;margin-left:0.25in;font-family:Arial,Helvetica,sans-serif;text-decoration:none;margin-top:0px;word-spacing:0px">
•<img alt="" width="19" height="2" border="0" style="border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;border-style:initial;border-color:initial"><span style="font-style:normal;font-weight:bold">CFA Example</span> - Call comes in from the PSTN to extension 2001, the call gets forwarded (CFA) to 2309, where the call is answered and talk for 2 minutes.</p>
</div><div><br></div><div>Thanks</div><div><br></div><div>Stepehn</div><div><br></div><div><br><div><div><div class="h5"><div>On 7 Feb 2012, at 14:24, Mike King wrote:</div><br></div></div><blockquote type="cite"><div><div class="h5">
I'm looking to see if a phone (or group of phones that share a DN) (that is now NOT forwarded) had call forward activated in the last few hours.<div><br></div><div>Background, </div><div><br></div><div>Department in my organization calls a ticket in that calls to them go somewhere else. I've had calls from them in the past with the same problem.  It's always come down to someone forwarded the phone somewhere.</div>

<div><br></div><div>This time they swear the phone wasn't forwarded, but by the time the ticket got routed to me the problem miraculous was working.</div><div><br></div><div>Mike</div></div></div>
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</blockquote></div><br></div></div></blockquote></div><br></div>