<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.apple-style-span
{mso-style-name:apple-style-span;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Remind me but will these two features work if Direct Transfer is ALL ?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Problem with using CTI Ports is outside caller id doesn’t get passed, so our defacto standard has become Direct Transfer = ALL<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jamie Gale [mailto:jamgale@cisco.com] <br><b>Sent:</b> Tuesday, February 07, 2012 7:36 PM<br><b>To:</b> Jason Aarons (AM)<br><b>Cc:</b> cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> Re: [cisco-voip] Stopping a transfer in CUEAC 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Jason,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Once you have started a consult transfer, to cancel it you press the - key on the numeric keyboard. This will cancel the consult transfer by hanging up that part of the call and will put the caller back on the phone to the original caller (it will un-hold them automatically).<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Another cool feature with blind transfer is call reclaim, in the same situation that they may have done a blind transfer to the incorrect number, as long as the call has not been answered you can press Ctrl and R on the keyboard and it will reclaim that transfer back to the operator.<o:p></o:p></p></div><div><div><div><p class=MsoNormal style='margin-bottom:13.5pt'><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:black'><br>Kind Regards<br><br>Jamie Gale<br>Technical Marketing Engineer, Cisco Unified Attendant Consoles<br>Arc Solutions, onsite at Cisco<br>IP Communications Business Unit<br><a href="mailto:jamgale@cisco.com">jamgale@cisco.com</a><br>D +1 919 392 4671<br>M +1 919 699 4910<br><br>Join the Cisco Unified Attendant Console Forum at Arc Solutions! <a href="http://forum.arcsolutions.com/forumdisplay.php?f=4">http://forum.arcsolutions.com/forumdisplay.php?f=4</a><br><br>This email may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of this message.<br><br>For corporate legal information go to:<br><a href="http://www.cisco.com/web/about/doing_business/legal/cri/index.html">http://www.cisco.com/web/about/doing_business/legal/cri/index.html</a><br><br><br><br><o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Feb 7, 2012, at 6:49 PM, Jason Aarons (AM) wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><span class=apple-style-span><span style='font-size:13.5pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></span></p><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Using CUEAC 8.5, default is Consult Transfer, I answer a call, press F3, lookup name, press enter.</span><span style='font-size:11.0pt'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Then I realize I selected wrong name and need to stop and select the right person.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Do I press Enter (Clear) to stop that call? then F3 to lookup correct name? Is there another way? We mostly use keybaord shortcuts (little to no mouse).<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>In other words I hit the first Enter brings up new call to wrong person, how do I quickly hangup get back to first call to try again?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Sorry I don’t have an AC station to setup/test at -jason<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:13.5pt;font-family:"Calibri","sans-serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>