<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body bgcolor=white background="cid:image001.jpg@01CCE625.6E346E10" lang=EN-AU link=blue vlink=purple><img src="cid:image001.jpg@01CCE625.6E346E10" v:src="cid:image001.jpg@01CCE625.6E346E10" v:shapes="_x0000_Mail" width=0 height=0 class=shape style='display:none;width:0;height:0'><div class=WordSection1><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>Hi All,<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>Just wondering if anyone has tried and had success with using the Assistant Console product to monitor a reception line.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>For example, if my reception phone number were 33300, I would use 33300 as a Unity Call Handler and give the caller some options <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>1. Might go to directory services.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>2. Might go to Department1<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>3 Might go to Department2<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>No entry would send call to the Manager number.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>(I had hoped to use a hunt group here; but am reading that the Assistant console product does not support hunt groups or queues.).<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>We would have a couple of assistants logged to field the calls to the managers number. <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>Thanks in advance for any assistance.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>Regards,<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#333333'>Amanda Lalli-Cafini<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:black'><o:p> </o:p></span></p></div></body></html>