<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">All levels of SNT include phone firmware. Hopefully the services finder will be getting corrected soon.<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Feb 8, 2012, at 4:42 PM, Lelio Fulgenzi wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: 'Lucida Grande'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div><div style="font-family: Verdana; font-size: 10pt; color: rgb(0, 0, 0); ">Thanks Wes,<br><br>I'm not too concerned with the 4 hour response as I am the "application updates".<br><br>If both give me the same thing, we'll stick with NBD.<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class="Apple-converted-space"> </span><br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From:<span class="Apple-converted-space"> </span></b>"Wes Sisk" <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br><b>To:<span class="Apple-converted-space"> </span></b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>><br><b>Cc:<span class="Apple-converted-space"> </span></b>"Ted Nugent" <<a href="mailto:tednugent73@gmail.com">tednugent73@gmail.com</a>>, "cisco-voip VOIP" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Sent:<span class="Apple-converted-space"> </span></b>Wednesday, February 8, 2012 3:41:56 PM<br><b>Subject:<span class="Apple-converted-space"> </span></b>Re: [cisco-voip] new smartnet option for phones?<br><br>I recommend checking with Cisco Service Sales. Generally Cisco discourages 4 hour contracts on phones. The recommendation is to stock spares.<div><br></div><div><br><div><div>On Feb 8, 2012, at 1:49 PM, Lelio Fulgenzi wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div><div style="font-family: Verdana; font-size: 10pt; color: rgb(0, 0, 0); "> I'm hoping it's simply a documentation bug and not something more dubious. ;)<span><br><br><span></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class="Apple-converted-space"> </span><br> - LFJ (with apologies to Mr. Popeil)<br><span></span><br></span><br><hr id="zwchr"><b>From:<span class="Apple-converted-space"> </span></b>"Ted Nugent" <<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>><br><b>To:<span class="Apple-converted-space"> </span></b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br><b>Cc:<span class="Apple-converted-space"> </span></b>"cisco-voip VOIP" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br><b>Sent:<span class="Apple-converted-space"> </span></b>Wednesday, February 8, 2012 12:22:38 PM<br><b>Subject:<span class="Apple-converted-space"> </span></b>Re: [cisco-voip] new smartnet option for phones?<br><br>Curious... not sure what the distinction is between OS and Application updates are with regards to a Cisco phone... I see this across all products including ISRs. I am certain that simply purchasing SNT entitles you to phoneloads updates since it is techincally the OS however I'm not sure what would be considered an IP Phone applications that would be entitled to "Software application updates"? All UC apps require ESW for updates.<br><br><div class="gmail_quote">On Wed, Feb 8, 2012 at 11:30 AM, Lelio Fulgenzi<span class="Apple-converted-space"> </span><span dir="ltr"><<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>></span><span class="Apple-converted-space"> </span>wrote:<br><blockquote class="gmail_quote" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid; "><div><div>I typically use Cisco Service Finder. Here's a sample URL for the 6945. </div><div><br></div><div><a href="http://www.cisco-servicefinder.com/ServiceFinderResults.aspx?productID=441449" target="_blank">http://www.cisco-servicefinder.com/ServiceFinderResults.aspx?productID=441449</a></div><div><br></div><div>Someone else pointed the time difference off list, so that helps. But you'll notice the check marks in the columns are different too. </div><div><br></div><div>Curiously, there are similar differences for the VG224. <br><br>Sent from my iPhone...<div><br></div><div>"There's no place like 127.0.0.1"</div></div><div><div class="h5"><div><br>On Feb 8, 2012, at 11:19 AM, Ted Nugent <<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>> wrote:<br><br></div><div></div><blockquote><div>Techincally an IP Phone is treated just like a router or a switch with regards to Cisco Services (SmartNet), as with IOS upgrade IP Phone load upgrades are covered via SNT and not ESW. That being said historically the base NBD SNT has ALWAYS provided software upgrade support for IOS devices and the only difference between SNT/SNTE/SNTP is how long do you wait before getting your replacement. Can you provide the link where you saw that SNTE was required for software application updates?<br><div class="gmail_quote">On Tue, Feb 7, 2012 at 2:34 PM, Lelio Fulgenzi<span class="Apple-converted-space"> </span><span dir="ltr"><<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>></span><span class="Apple-converted-space"> </span>wrote:<br><blockquote class="gmail_quote" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid; "><div><div style="font-family: Verdana; font-size: 10pt; "><br>We like to put a few key phones on SmartNet in order to have them replaced if anything goes wrong. I noticed a new SmartNet option when looking things up. The options are now:<br><br>SMARTnet Premium 24x7x4 (SNTP)<span class="Apple-converted-space"> </span><br>SMARTnet Enhanced 8x5x4 (SNTE)<br>SMARTnet 8x5xNBD (SNT)<br><br>With Enhanced offering software application updates over the regular SmartNet.<br><br>Just wondering if/why I need the enhanced smartnet. Are phone software updates not included with CallManager Essential support?<br><br><br><span><br><span></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it.<span class="Apple-converted-space"> </span><br> - LFJ (with apologies to Mr. Popeil)<br><span></span><br></span><br></div></div><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br></blockquote></div><br></div></blockquote></div></div></div></blockquote></div><br></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></div><br></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>https://puck.nether.net/mailman/listinfo/cisco-voip</div></span></div><br></div></body></html>