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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all –<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have a user of Supervisor Desktop whose <span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Agent Real Time Displays window keeps “going away”<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I’ve re-installed Supervisor Desktop on the machine – to no solution.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>It’s this dialog box:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img width=417 height=234 id="_x0000_i1026" src="cid:image001.png@01CCEA43.E2CA02E0"></span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>These are the window settings<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img width=360 height=317 id="_x0000_i1025" src="cid:image002.png@01CCEA43.E2CA02E0"></span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I’ve tried the “always on top” as well.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>What happens is that the minute an agent hangs up a call, a new call enters the queue, etc.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>(anything that could change the numbers in the Call Waiting window, the dialog box instantly vanishes.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>the user can reopen it by going back to the Supervisor Desktop and choosing “Reports” again and setting up the right Real Time Display, etc…<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>but it always goes away again…<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Clues, anyone??<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I may open a TAC case, but thought I’d ask out here in case someone’s seen this and solved it already..<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Does not happen to another Supervisor Desktop user… appears to be unique to this PC.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>thanks, Tim<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>