<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>In our practice with the old windows based systems, if a drive fails, we remove, continue, then insert a new disk so that it is imaged. <br><br>In this case here, once the disks are mirrored, do we simply restart the server again to ensure the licensing manager starts up again?<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Wes Sisk" <wsisk@cisco.com><br><b>To: </b>"Sinisa Djokic" <sdjokic@mds.rs><br><b>Cc: </b>"Cisco VOIP" <cisco-voip@puck.nether.net><br><b>Sent: </b>Tuesday, February 14, 2012 3:42:07 PM<br><b>Subject: </b>Re: [cisco-voip] 7825-I4 RAID and HDD strange behaviour or not !!!<br><br>Hi Sinisa,<div><br></div><div>Yes, your account team needs advocate to get CSCtd86222 resolved.</div><div><br></div><div>Yes, you are still having hardware issues if drives will not sync or boot. Work with TAC to get additional support from IBM.</div><div><br></div><div>Regards,</div><div>Wes</div><div><br><div><div>On Feb 14, 2012, at 1:39 PM, Sinisa Djokic wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">hi wes..</span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">thanx on your support..</span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">if we’re hitting this bug, then i’m pleased that i’ve passed sanity check regarding RAID1 expected behavior -</span></font><font color="#1f497d" face="Wingdings" size="2"><span style="font-size: 11pt; font-family: Wingdings; color: rgb(31, 73, 125); ">J</span></font><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">..although i would like to bu sure we’re hitting this so i can explain it to the customer and to be sure that’s the core issue..</span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">but i’m a little bit confused about two things and it would be great if you can clarify..</span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><font color="#c00000" face="Times New Roman" size="3"><span style="font-size: 12pt; color: rgb(192, 0, 0); font-weight: bold; ">W.S.<span class="Apple-converted-space"> </span></span></font></b>Net result is any missing drive causes "unsupported platform". Let your Cisco account team know this is a problem. Get your TAC case attached to this to provide more evidence of customer impact. This is all a software limitation that could be overcome with sufficient motivation.</div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></font></div><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#00b050" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 176, 80); ">S.DJ.<span class="Apple-converted-space"> </span></span></font></b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">do i understand you correctly?..you mean, that we should inform our cisco account so they could push it and ask for enhancement which could be linked to bug</span></font><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; "><span class="Apple-converted-space"> </span>CSCtd86222 severity<span class="Apple-converted-space"> </span></span></font><strong><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">6 – enhancement..</span></font></b></strong></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><strong><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">we’re going to do that, although i’m not sure how can we describe non-functional RAID just as an enhacement..it looks much more severe to me..since customer who bought servers with more then one HDDs ( all other then 7816 ) don’t have redundancy..in our case we have a failed publisher beacuse of one failed HDD..</span></font></b></strong></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><strong><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">so, in this case i suppose motivation is drive from number of enhancement requests -<span class="Apple-converted-space"> </span></span></font></b></strong><strong><b><font color="#1f497d" face="Wingdings" size="2"><span style="font-size: 10pt; font-family: Wingdings; color: rgb(31, 73, 125); font-weight: normal; ">J</span></font></b></strong><strong><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">..</span></font></b></strong></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><strong><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; "> </span></font></b></strong></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="red" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: red; ">W.S.<span class="Apple-converted-space"> </span></span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; font-weight: normal; ">Otherwise, the 7825 hardware uses a rather poor implementation of RAID IMHO. Technically it is mirrored but we just do not see the same level of reliability in that platform. You are still facing a hardware failure and we must look to IBM to resolve that</span></font></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; font-weight: normal; "> </span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#00b050" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(0, 176, 80); ">S.DJ.<span class="Apple-converted-space"> </span></span></font></b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">what do you mean by that that we’re still facing HW failure?..since we’re having new server, with new HDDs, and the system is fully operational until we pull out any of HDDs ( while server is shit down )..RAID is in operational state, everything looks fine, until one HDD is pulled out..if the left one is pulled out ( primary one ) we don’t even have bootable device and if right one is pulled out we have unsupported hardware issue..if you think we still have HW issue what should we tell TAC and IBM..it’s new hardware and it’s behaving exactly the same as the old one..then it should issue on all the servers..</span></font></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; "> </span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; "> </span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; "> </span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">so, the bottom line is, do you think we should just ask our cisco account to push it our we should push IBM or TAC for any further troubleshooting?..</span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; "> </span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">thanx..</span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; "> </span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; "> </span></font></b></h6><h6 style="margin-right: 0in; margin-left: 0in; font-size: 7.5pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><font color="#1f497d" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); font-weight: normal; ">regards..</span></font></b><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; font-weight: normal; "></span></font></h6><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></font></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; font-weight: bold; ">Sinisa Djokic</span></font></b><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; "></span></font><font color="black" face="Arial"><span style="font-family: Arial, sans-serif; color: black; "></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">System Engineer</span></font><font color="black" face="Arial"><span style="font-family: Arial, sans-serif; color: black; "><br></span></font><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">CCIE #25996 Voice</span></font><font color="black" face="Arial"><span style="font-family: Arial, sans-serif; color: black; "></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Times New Roman" size="3"><span style="font-size: 12pt; color: rgb(31, 73, 125); "> </span></font></div></div><table class="MsoNormalTable" border="0" cellpadding="0"><tbody><tr><td style="padding-top: 0.75pt; 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If this e-mail was sent to you by mistake please notify the sender immediately and delete this e-mail.</span></font></div><p class="MsoNormal" style="margin-top: 6pt; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><font color="green" face="Webdings" size="5"><span style="font-size: 16pt; font-family: Webdings; color: green; font-weight: bold; ">P</span></font></b><font color="#00b050" face="Arial" size="1"><span style="font-size: 8pt; font-family: Arial, sans-serif; color: rgb(0, 176, 80); "><span class="Apple-converted-space"> </span></span></font><font color="#00b050" face="Arial" size="1"><span style="font-size: 7pt; font-family: Arial, sans-serif; color: rgb(0, 176, 80); ">Save a tree. Don’t print this e-mail unless it’s really necessary.</span></font></p><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="#1f497d" face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></font></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma, sans-serif; font-weight: bold; ">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Wes Sisk [mailto:wsisk@cisco.com]<span class="Apple-converted-space"> </span><br><b><span style="font-weight: bold; ">Sent:</span></b><span class="Apple-converted-space"> </span>Tuesday, February 14, 2012 5:09 PM<br><b><span style="font-weight: bold; ">To:</span></b><span class="Apple-converted-space"> </span>Sinisa Djokic<br><b><span style="font-weight: bold; ">Cc:</span></b><span class="Apple-converted-space"> </span>'Cisco VOIP'<br><b><span style="font-weight: bold; ">Subject:</span></b><span class="Apple-converted-space"> </span>Re: [cisco-voip] 7825-I4 RAID and HDD strange behaviour or not !!!</span></font></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; ">Sinisa,</span></font></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; ">CallManager hot issues RSS feed is your friend:</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "><a href="https://supportforums.cisco.com/docs/DOC-5727" style="color: blue; text-decoration: underline; " target="_blank">https://supportforums.cisco.com/docs/DOC-5727</a></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; ">In the CallManager feed there is this well known defect:</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; ">Absence of a single physical disk is preventing License Manager to start, Open CSCtd86222Symptom:<br><br>License Manager doesn't startup after rebooting a server.<br><br><br>Conditions:<br><br>CUCM Server will prompt about a Hardware Configuration Failure if one of the drives from either logical drive arrays are missing. If the customer chooses to continue License Manager service will never startup. Lack of License Manager on the Publisher node prevents any administrative changes being performed like adding a new phone or deleting.<br><br><br>Workaround:<br><br>Ensure all 4 drives are plugged in to the server even if they are failed/defunct drives.</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; ">Net result is any missing drive causes "unsupported platform". Let your Cisco account team know this is a problem. Get your TAC case attached to this to provide more evidence of customer impact. This is all a software limitation that could be overcome with sufficient motivation.</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; ">Otherwise, the 7825 hardware uses a rather poor implementation of RAID IMHO. Technically it is mirrored but we just do not see the same level of reliability in that platform. You are still facing a hardware failure and we must look to IBM to resolve that.</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; ">/wes</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; ">On Feb 14, 2012, at 10:43 AM, Sinisa Djokic wrote:</span></font></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">hi group..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">does anybody have expertise on this matter..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">maybe wes or ryan have inside info..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">we had a TAC case with failed HDD and problematic RAID controller in MCS-7825-I4 server running CUCM 7.1.5..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">the symptom happend when we shutdown the server in order to check what IBR FRU is on memory inside the server..we checked it and after that we powered up the server.. RAID controller reports DEGRADED state..cisco OS started to boot and in certain point it reported something like “ unsupported hardware......not for the production..without TAC support..bla..bla..bla )”..we opened the case..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">during the case we upgraded all kinds of firmware on server and also find out that one HDD failed..we replaced it and troubleshooted more..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">finally we got RMA for the server but have spotted very strange behavior on the new server as well ( we put in into lab to test it )..so, we’re thinking , is the following expected behaviour or there is a serious problem in cisco OS or IBM HW..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></font></div></div><div style="margin-left: 0.5in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">1.</span></font><font size="1"><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span></font><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">first of all we upgraded the HDD firmware on the new server we got from RMA to 3B06 ( it was with 3B05 ) having in mind<b><span style="font-weight: bold; ">CSCti52867<span class="apple-converted-space"> </span></span></b>which we hitted earlier..after that we’installed CUCM 7.1.5..</span></font></div></div><div style="margin-left: 0.5in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">2.</span></font><font size="1"><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span></font><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">when server is shut down and we pull out the right hard drive ( the one in BAY 1)..we power up the server..RAID controller detects one drive missing and reports DEGRADED state..cisco OS starts to boot and in certain point it reports again something like “ unsupported hardware......not for the production..without TAC support..bla..bla..bla )..</span></font></div></div><div style="margin-left: 0.5in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">3.</span></font><font size="1"><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span></font><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">when we shut down the server again..and switch the scenario..we get back the right HDD in server ( BAY 1 ) and pull out the left HDD out ( BAY 0 )..when we power up the server..it doesn’t even detect bootable device like there is no HDDs inside..</span></font></div></div><div style="margin-left: 0.5in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">4.</span></font><font size="1"><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span></font><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">so, when we shut down the server again..and get back both HDDs where they belong..power up the server..everythings works fine..of course, RAID is resynching..</span></font></div></div><div style="margin-left: 0.5in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">5.</span></font><font size="1"><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span></font><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">of course both HDDs used in server are in correct state and aren’t failed..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">so, i’m a little bit confused, since it’s happening on 2 different servers..identical scenario..my RAID1 perception is in serious doubt..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">does this mean that if HDD failed during regular maintenance shutdown ( which we had in the first place ), RAID shouldn’t provide operational system?..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">to be honest , we didn’t have failed disk while server was up and online so we couldn’t notice what’s going on in that situation..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">but the fact is, with the old server and with the new server, when we pull out one of the HDDs the system wouldn’t boot up properly..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">is this expected behaviour?..what’s the purpose of RAID1 then?..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">is RAID1 expected to cover just online HDD failure ( if so ) or it should work in every scenario?..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">any thoughts?..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">thanx..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">regards..</span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> </span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; font-weight: bold; ">Sinisa Djokic</span></font></b><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">System Engineer</span></font><font color="black" face="Arial"><span style="font-family: Arial, sans-serif; color: black; "><br></span></font><font color="black" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial, sans-serif; color: black; ">CCIE #25996 Voice</span></font><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "></span></font></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; "> </span></font><font face="Calibri" size="2"><span style="font-size: 11pt; font-family: Calibri, sans-serif; "></span></font></div></div><table class="MsoNormalTable" border="0" cellpadding="0"><tbody><tr><td style="padding-top: 0.75pt; padding-right: 0.75pt; padding-bottom: 0.75pt; padding-left: 0.75pt; "><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><font face="Times New Roman" size="3"><span style="font-size: 12pt; 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