<div>Thanks Ryan.� You have been extremely helpful.</div>
<div>�</div>
<div>It's always a fiasco trying to get another team to help solve a problem without absolute proof.<br><br></div>
<div class="gmail_quote">On Thu, Feb 23, 2012 at 10:09 AM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
<div style="WORD-WRAP:break-word">In that case take a packet capture of you starting up VTA on the working PC. �Since your broken one does see the phone via CDP just filter based on communication directly between the pc and the phone. �Look at the port getting used and see if you can connect to it using the broken PC.
<div>If the connection is established from PC to phone: telnet from broken PC to phone on the port to confirm something is blocking your connection.</div>
<div>If the connection is established from phone to PC: use netstat on the pc to see if it is listening on the port. �If so, telnet from another PC to that PC on that port to see if it it is open.</div>
<div><br></div>
<div>At the end of the day if you are sure AnyConnect is doing the blocking you are going to need to work with somebody that can configure or uninstall it.�</div>
<div><br>
<div><span style="TEXT-TRANSFORM:none;TEXT-INDENT:0px;BORDER-COLLAPSE:separate;FONT:medium Helvetica;WHITE-SPACE:normal;LETTER-SPACING:normal;WORD-SPACING:0px">
<div>-Ryan</div></span></div><br>
<div>
<div>On Feb 23, 2012, at 11:00 AM, Erick Wellnitz wrote:</div><br>The netstat command returns no results.<br><br>
<div class="gmail_quote">On Thu, Feb 23, 2012 at 9:08 AM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
<div style="WORD-WRAP:break-word">The phone may be refusing a connection because there's one already open. �What does 'netstat -an | findstr 4224' show?
<div><br>
<div><span style="TEXT-TRANSFORM:none;TEXT-INDENT:0px;BORDER-COLLAPSE:separate;FONT:medium Helvetica;WHITE-SPACE:normal;LETTER-SPACING:normal;WORD-SPACING:0px">
<div>-Ryan</div></span></div><br>
<div>
<div>On Feb 23, 2012, at 10:05 AM, Erick Wellnitz wrote:</div><br>
<div>I should be more clear.</div>
<div>�</div>
<div>VT Advantage works between this particular PC and phone but I cannot telnet on 4224.� I want to make sure I know what I'm looking for before I schedule time with this particular user again.<br><br></div>
<div class="gmail_quote">On Thu, Feb 23, 2012 at 8:41 AM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
<div style="WORD-WRAP:break-word">
<div>It's not a matter of a known working phone or not, it's your PC being able to connect to the phone it sees via CDP on that port. �That's required for the CAST connection and it sounds like something is blocking it.</div>
<div><br>
<div><span style="TEXT-TRANSFORM:none;TEXT-INDENT:0px;BORDER-COLLAPSE:separate;FONT:medium Helvetica;WHITE-SPACE:normal;LETTER-SPACING:normal;WORD-SPACING:0px">
<div>-Ryan</div></span></div><br>
<div>
<div>On Feb 23, 2012, at 8:59 AM, Erick Wellnitz wrote:</div><br>I can't telnet to a known working phone on 4224.� The connection is refused.<br><br>
<div class="gmail_quote">On Wed, Feb 22, 2012 at 2:04 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
<div style="WORD-WRAP:break-word">Can you telnet from the PC to the phone's IP address on port 4224?�
<div><br></div>
<div>If AnyConnect is blocking the outbound connection then it won't show up in a packet capture. � You can also get a problem report from VTA on the PC and look to see what errors it throws.</div>
<div><br>
<div><span style="TEXT-TRANSFORM:none;TEXT-INDENT:0px;BORDER-COLLAPSE:separate;FONT:medium Helvetica;WHITE-SPACE:normal;LETTER-SPACING:normal;WORD-SPACING:0px">
<div>-Ryan</div></span></div><br>
<div>
<div>On Feb 22, 2012, at 2:27 PM, Erick Wellnitz wrote:</div><br>The access port of the phone shows that CVTA is the CDP neighbor with the address of�the PC.<br><br>
<div class="gmail_quote">On Wed, Feb 22, 2012 at 12:00 PM, Erick Wellnitz <span dir="ltr"><<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT:#ccc 1px solid;MARGIN:0px 0px 0px 0.8ex;PADDING-LEFT:1ex" class="gmail_quote">
<div>Another strange one...</div>
<div>�</div>
<div>I have some users who have Video Advantage cameras and software.</div>
<div>�</div>
<div>One of them reports (and I have verified) that after receiving the Anyconnect client, the VT Advantage software can no longer recognize the phone is connected.� There is no attempt to by the VTA software to contact the phone or the phone to contact the VTA software according to the cature I did.</div>
<div>�</div>
<div>On a PC without the Anyconnect client if I disable video on the phone VTA still recognizes a phone exists and I see the appropriate traffic attemptign to establish the CAST connection.</div>
<div>�</div>
<div>I do not have authority to remove the Anyconnect client.</div>
<div>�</div>
<div>Anyone seen this behavior before?� As always, any ideas are appreciated.</div></blockquote></div><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
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