<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-ZA" link="blue" vlink="purple">
<BR>
<BR>
<div class="WordSection1">
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I need assistance. I have a user that has 2 extensions. One Cisco IP phone extension(1234) and one on a BT PABX(5678). When someone calls his BT extension(5678) and he does not answer it forwards to his Cisco IP extension(1234) and if he
does not answer there it goes to Unity connection. The problem is obviously the call going to the Unity connection with the number (5678) which don’t exist on the unity connection. We want it to go to the Cisco Extension (1234). So I decided to add the extension
on that user as an Alternate extension. Now when I go into the user, it shows no alternate extensions configured. When I try and add (5678) again it tells me that that “<span style="font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-ZA">A
User with the specified extension already exists in the Partition.” I cannot find this anywhere. How else can I do it or how can I resolve this problem?</span><span style="color:#1F497D;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1F497D;mso-fareast-language:EN-ZA">Regards
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:#1F497D;mso-fareast-language:EN-ZA">Louis<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
<br>
<font>
This email and all contents are subject to the following disclaimer:<br>
<a href="http://www.dimensiondata.com/emaildisclaimer">"http://www.dimensiondata.com/emaildisclaimer"</a>
</font>
<font color=white></font>
</body>
</html>