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<div>Doesn't work on 79x0 phones. Be warned. The default behavior in 4.1.3 and older for x0 phones was to not switch focus on incoming call. In newer versions, that default has been reversed, and is only an option on x1's and above. (Or maybe it is x2's
and above?). The option simply isn't there in the device specific configuration on the CUCM device page for x0's.</div>
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<span style="font-weight:bold">From: </span>"Countryman, Edward" <<a href="mailto:Edward.Countryman@provena.org">Edward.Countryman@provena.org</a>><br>
<span style="font-weight:bold">Date: </span>Wed, 22 Feb 2012 17:07:22 -0600<br>
<span style="font-weight:bold">To: </span>"<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>" <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>>, Jonathan Charles <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>><br>
<span style="font-weight:bold">Cc: </span>cisco-voip <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Softkeys disappearing<br>
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<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">You can change the focus behavior at the phone level. There are two fields on the device that let you reverse this behavior<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">
<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, February 22, 2012 11:11 AM<br>
<b>To:</b> Jonathan Charles<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Softkeys disappearing<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">I'm guessing this is happening because of the 'focus' changing to the incoming call. They can also use the rocker bar to go up/down
to go back to the active call.<br>
<br>
I'm not sure if you can change this.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">From:
</span></b><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">"Jonathan Charles" <<a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>><br>
<b>To: </b><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Sent: </b>Wednesday, February 22, 2012 12:01:38 PM<br>
<b>Subject: </b>[cisco-voip] Softkeys disappearing<br>
<br>
OK, they aren't disappearing...<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">But, we have a LOT of phones with many shared lines... users report that they lose their softkeys.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">What actually happens is the softkeys return to an idle state while connected.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">What I believe is happening is that a call comes in, they answer it, then a call comes in on another line, the softkeys go from connected to Ring In, someone
else answers it and the softkeys return back to the idle state, even though they have an active call.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">If they tap their line button, they get their softkeys back as the phone goes back to the connected state.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">How can we prevent the softkeys from going to the idle state?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">CUCM is 8.6.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10pt; color: black; font-family: Verdana, sans-serif; ">Jonathan<o:p></o:p></span></p>
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