<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Thanks Matthew, <br><br>Right now I think I'm going to concentrate on calling number plan/type for now. It's the one that's giving me the most problems.<br><br>Once I get my head around using NATIONAL vs SUBSCRIBER, I may just apply the calling number plan/type changes on the gateways themselves as you suggest to make things easier.<br><br>The only issue with this is whether or not I need to reset the gateways which needs to be done during a maintenance window.<br><span><br><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><span name="x"></span><br></span><br><hr id="zwchr"><b>From: </b>"Matthew Loraditch" <MLoraditch@heliontechnologies.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca>, "Nate VanMaren" <VanMarenNP@ldschurch.org><br><b>Cc: </b>"cisco-voip" <cisco-voip@puck.nether.net><br><b>Sent: </b>Thursday, March 1, 2012 7:55:22 PM<br><b>Subject: </b>RE: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time)<br><br>
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<p>It becomes more complicated as your dial plan gets larger. I do the calling number at the PRI level as my clients (so far) always just want their 10 digit isdn, national numbers outpulsed, for the called number that's trickier. In my scenarios I have to
do that at the route pattern level. You can also manipulate the calling number here. I believe there are other places in the call path you can manipulate this, but don't recall off the top of my head</p>
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<p style="MARGIN: 0in 0in 0pt" class="MsoNormal"><span><font color="#000000">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
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<div style="DIRECTION: ltr" id="divRpF644993"><font color="#000000" face="Tahoma" size="2"><b>From:</b> cisco-voip-bounces@puck.nether.net [cisco-voip-bounces@puck.nether.net] on behalf of Lelio Fulgenzi [lelio@uoguelph.ca]<br>
<b>Sent:</b> Thursday, March 01, 2012 7:39 PM<br>
<b>To:</b> Nate VanMaren<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time)<br>
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<div>Thanks Nate. </div>
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<div>Does 10 digit local dialing come into play here at all?</div>
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<div>When I send local 10 digit calls out as National, I get a +1 on my cell phone. When I send it out as Subscriber, the +1 is gone. Luckily, most cell phones can interpret this correctly, but I'm sure we'll get plenty of calls complaining. </div>
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<div>And while marking it as Subscriber will work for calls from one campus, because I use the same route patterns for remote campuses, the calls will come out as subscriber without the +1 but from a long distance number. </div>
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<div>I lose either way. :(<br>
<br>
Sent from my iPhone...
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<div>"There's no place like 127.0.0.1"</div>
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On Mar 1, 2012, at 7:24 PM, Nate VanMaren <<a href="mailto:VanMarenNP@ldschurch.org" target="_blank">VanMarenNP@ldschurch.org</a>> wrote:<br>
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<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">It depends on what your sending out.</span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></span> </p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">So If you’re sending 10 digits in NANP, then it’s national.</span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></span> </p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">International is used when you’re only sending an international number, not with an access code,
</span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></span> </p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">If your sending 7 digits, then that’s subscriber number.</span></p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt"></span> </p>
<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">If you send out 011 InterNational number you need to set unknown/unknown. If you don’t send the 011, then you send international.</span></p>
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<p class="MsoNormal"><span style="FONT-FAMILY: 'Calibri','sans-serif'; COLOR: #1f497d; FONT-SIZE: 11pt">-nate</span></p>
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<p class="MsoNormal"><b><span style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">From:</span></b><span style="FONT-FAMILY: 'Tahoma','sans-serif'; FONT-SIZE: 10pt">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Thursday, March 01, 2012 2:54 PM<br>
<b>To:</b> Erick<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time)</span></p>
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<p style="MARGIN-BOTTOM: 12pt" class="MsoNormal"><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">I'm wondering if when the PBX passes the call to CallManager it marks it properly and then CallManager just passes that value along.
I'm having a bit of a hard time finding the information in the CallManager traces to compare the two calls.<br>
<br>
The telco did come back showing that a call from our location did have unknown. I did a quick test and was able to modify the results using a combination of types and plans. I'm hoping to speak to them to get an idea of best practices as to how to mark these.
<br>
<br>
For example, is it OK to mark all calls as national, or should I mark some as subscriber if appropriate? Do I have to mark my international calls as International? With our TEHO implementation, should I mark the call as national when coming from a different
location?<br>
<br>
I can just see this being the first change in a domino affect, ugh. Why was this working until only a short time ago?!?!?!<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
</span></p>
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<p style="MARGIN-BOTTOM: 12pt" class="MsoNormal"><b><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">From:
</span></b><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">"Erick" <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
<b>Cc: </b>"cisco-voip" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Thursday, March 1, 2012 3:57:03 PM<br>
<b>Subject: </b>Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time)</span></p>
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<p style="MARGIN-BOTTOM: 12pt" class="MsoNormal"><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">I had the same behavior with a Siemens PBX and CUCM to multiple cellular carriers. It didn't make sense but it worked.<br>
<br>
On Mar 1, 2012, at 2:48 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:</span></p>
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<p style="MARGIN-BOTTOM: 12pt" class="MsoNormal"><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">Something to review, but I can force a call out the same gateway that calls from the PBX are sent out of and still have Unknown
appearing. <br>
<br>
Very weird.<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
</span></p>
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<p style="MARGIN-BOTTOM: 12pt" class="MsoNormal"><b><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">From:
</span></b><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">"Erick" <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
<b>Cc: </b>"cisco-voip" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Thursday, March 1, 2012 3:40:55 PM<br>
<b>Subject: </b>Re: [cisco-voip] Calling Party Number not showing up on some carriers sets (most of the time)</span></p>
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<p class="MsoNormal"><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">Been there.</span></p>
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<p class="MsoNormal"><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt"></span> </p>
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<p style="MARGIN-BOTTOM: 12pt" class="MsoNormal"><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt">Verify you have the proper information in the dropdowns in the 'call routing information - outbound calls' section of the PRI/gateway
configuration.<br>
<br>
On Mar 1, 2012, at 2:24 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:</span></p>
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<p style="MARGIN-BOTTOM: 12pt" class="MsoNormal"><span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: black; FONT-SIZE: 10pt"><br>
OK, here's a weird one.<br>
<br>
We have had complaints about calls from our campus showing up as Unknown to a certain (Rogers) carrier.
<br>
<br>
I've done some testing and can replicate the problem using different phones, different gateways, different telco providers (Telus, Bell), etc. All show the same results. Unknown to Rogers customers, but the correct number to other carrier customers (Bell).<br>
<br>
The one anomaly is when an outbound call is placed from one of our legacy PBX phones which are connected to our Cisco system via T1/PRI. Calls from these phones have the correct calling party number displayed on Rogers clients phones.<br>
<br>
I've tried to replicate (albeit one at a time) any difference between the call routing from the HiCom vs the IP phone and no difference in the outcome.<br>
<br>
Anybody have any clue what might be causing this?<br>
<br>
My first thought is that it is a Rogers issue, but the fact that we are sending the number out for a particular group of users and it works fine has me thinking. Could the calls be marked slightly differently and this difference is not recognized by Rogers?<br>
<br>
The problem only started happening a few months ago.<br>
<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
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