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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So an update for folks on my original query, you can just order them for free!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Top Level Part L-UNITYCN8-LIC-UPG<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then there is the L-UNCN8-ADD-PORT and you can pick as many as you want. My distributor successfully placed an order for it. It’s edelivery so it’s only a day
or so turnaround.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
voice. 410.252.8830<br>
fax. 410.252.9284 <br>
<br>
<a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">
Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">
Email Support</a></span><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ted Nugent [mailto:tednugent73@gmail.com]
<br>
<b>Sent:</b> Wednesday, February 29, 2012 4:52 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> Lelio Fulgenzi; cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] Unity/Unity Connection Port Upgrade<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">AH HAH... I found the answer I was looking for actually documented... If you have Active UCSS then you automatically migrate from Ala Carte to UCL during an upgrade to CM 8.x+. So as Erick mentioned above "3. There is no migration cost
from ala carte to UCL as there is with CUWL." absolutely true if you have active UCSS.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">IF you let your ESW or UCSS lapse then you're stuck paying for the Migration.... FYI for those that don't know if your ESW lapses so does your UCSS since you can't have active UCSS without ESW.<o:p></o:p></p>
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<p class="MsoNormal">Reference - Page 21<o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/cisco/web/UK/public_sector/ict/assets/Microsoft_PowerPoint_-_Hot_Topic_Welcome.pdf">http://www.cisco.com/cisco/web/UK/public_sector/ict/assets/Microsoft_PowerPoint_-_Hot_Topic_Welcome.pdf</a><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Feb 29, 2012 at 1:00 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The way I understand from a logistical point of view (NOT from a this is officially the way you do
it POV) is that as long as whatever you have on your esw is not EOL you can keep renewing that along with the applicable UCSS</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Once whatever parts you have on there fade from existence you will have to add ESW for what the new
parts would be to your contract. Whatever renewal that is, is in most cases going to cost you more than your last renewal.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Now frankly, I would suggest not waiting for EOL and doing this ahead of time, but as of right now.
I am not aware of being forced to do this early.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So you will not be paying for upgraded licenses per se but the more expensive ESW that is associated
with the new licenses you got for “free”</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
voice. <a href="tel:410.252.8830" target="_blank">410.252.8830</a><br>
fax. <a href="tel:410.252.9284" target="_blank">410.252.9284</a> <br>
<br>
<a href="http://twitter.com/heliontech" target="_blank">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296" target="_blank">
Facebook</a> | <a href="http://www.heliontechnologies.com/" target="_blank">Website</a> |
<a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" target="_blank">
Email Support</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ted Nugent<br>
<b>Sent:</b> Wednesday, February 29, 2012 12:19 PM<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip</span><o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"><br>
<b>Subject:</b> Re: [cisco-voip] Unity/Unity Connection Port Upgrade<o:p></o:p></p>
</div>
</div>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Agreed Lelio... renewal is a VERY gray area I would like to hear from Cisco how they will be handling this and how they will be effectively forcing people to pick a licensing platform
if their UCSS does not expire.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Wed, Feb 29, 2012 at 11:47 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">This scares me a little... from what I understood, this 3+3 (currently a promo as I understand it as well) is for
upgrading from one major version to another major version if you were not on UCSS.<br>
<br>
I can't imagine Cisco telling you at time of UCSS renewal you have to do this. If you let UCSS lapse, then yes, this will likely kick in.<br>
<br>
Lelio</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (ANNU)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">From:
</span></b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">"Erick Wellnitz" <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
<b>To: </b>"Ted Nugent" <<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>><br>
<b>Cc: </b>"cisco-voip" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Sent:
</span></b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Wednesday, February 29, 2012 11:31:40 AM</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><br>
<b>Subject: </b>Re: [cisco-voip] Unity/Unity Connection Port Upgrade</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Perhaps due to the quantity of business we give to Cisco they are allowing us to migrate at no cost but Ted is
correct, there is a fee associated with migrating to UCL. I've found the listing in the configuration tool.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">What bugs me about the whole 'migration cost' is you're effectively re-purchasing licenses you already own.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On Wed, Feb 29, 2012 at 10:15 AM, Ted Nugent <<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>>
wrote:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">As of UC 8.5 from a licensing stand point “Ala Carte” licensing is no more as Erick mentioned however is there is absolutely a fee
associated with the migration to UCL. Currently that migration fee is $3 per Enhanced Seat providing you purchase 3 Years of UCSS at the same time @ $26 List, I believe that is a promotion so that may change in the future. You will not run into this until
your UCSS renewal or until you’re UCSS/ESW lapses and you attempt to renew it. At which point you will need to select a licensing model (CUWL or UCL) in order to renew or reactivate UCSS. I would like a Cisco PM (if one watches this list) to jump in and give
some insight on how renewals will be enforced? Our renewal department still appears to be pumping out UCSS renewals without requiring a licensing migration as outlined in the UCSS ordering guide, will that change?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Calibri","sans-serif"">Those with access can see the “Ordering Guide for Cisco IP Communications 8.5, UCL-based” for more info about migration pricing.
Migration SKUs start on page 31.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On Wed, Feb 29, 2012 at 9:55 AM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>>
wrote:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I've been going round and round about licensing with Cisco for a couple months. Here is what I have learned:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">1. As of right now, except for version 7, there is no de-facto 'ala carte' licensing. It is now UCL. </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">2. UCL user licenses come with the appropriate system licenses at no additional cost. CM node licenses, CUC port
licenses, etc. are all included in the purchase of UCL licenses for the coresponding system.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">3. There is no migration cost from ala carte to UCL as there is with CUWL.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">4. The simplification of Cisco's licensing has, in fact, made it more confusing when migrating and upgrading.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On Tue, Feb 28, 2012 at 2:27 PM, Ted Nugent <<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>>
wrote:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Matthew</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Any idea when that changed for Ala Carte.. Recently? I attempted this during Unity to Unity Connection 8 Migration about
8 months ago and got shot down by licensing. In normal migration fashion, I had to take the licensing from the Unity server, get the MAC changed for CUC, Upload to CUC and then install the Unity to CUC Migration License. After that i was sitting with 16 ports,
I still had the Cisco licensing chick on the line and she flat out told me the system was only purchased with 16 ports and thats all the customer was entitled to, even made her get her team lead on the line with us and was told the same thing by him. My aggravation
then was that the migration SKU even said in the discription Unity to Unity Connection 32 Ports but that meant nothing to licensing. I'm looking at an Ala Carte client in PUT right now with active UCSS I do not see any Max Ports SKUs like I see with CUWL.
Curious....</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On Tue, Feb 28, 2012 at 1:57 PM, Matthew Saskin <<a href="mailto:msaskin@gmail.com" target="_blank">msaskin@gmail.com</a>>
wrote:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">License model (CUWL or a la carte) doesn't matter. For Unity Connection, as far as I know, you can just request
additional port licenses if necessary from cisco licensing operations.<span style="color:#888888"><br>
<br>
-matthew</span> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On Tue, Feb 28, 2012 at 12:36 PM, Ted Nugent <<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>>
wrote:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">I know it was added for CUWL licensing but doubtful that it was for Ala Carte... (not sure about UCL)</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">If you have CUWL you can order it via the PUT... UCXN7-MAXP-UWLADD and that should work for CUC 8 as well.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On Tue, Feb 28, 2012 at 11:43 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>
wrote:</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I remember reading somewhere along the way that Unity/Unity Connection licenses were changed to where everyone got all the ports needed for free. The question I have is how do I
get the ports added? The customer has UCSS and we got the upgrade licenses but I still have just their original 16 ports on their primary server. They got HA and the subscriber now has 250 ports! Does anyone know the process for this?
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks!<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
voice. <a href="tel:410.252.8830" target="_blank">410.252.8830</a><br>
fax. <a href="tel:410.252.9284" target="_blank">410.252.9284</a> <br>
<br>
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<a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" target="_blank">
Email Support</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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