<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div style="RIGHT: auto"><SPAN style="RIGHT: auto">Park the Inbound call in "Orbits" system level by adding orbits say 100 per site then section them off by dept by dept so there is no overlap.</SPAN></div>
<div style="RIGHT: auto"><SPAN style="RIGHT: auto">This is more like the Siemens PBX feature "Spark" or System Park.</SPAN></div>
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<DIV style="RIGHT: auto"> Example: 3300-3309 = Finance 3310-3319 =Service and so on.</DIV>
<div style="RIGHT: auto">Rick Gilliam<VAR id=yui-ie-cursor></VAR><BR></div>
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<DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px" class=hr readonly="true" contenteditable="false"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Louis Koekemoer (ZA) <louis.koekemoer@dimensiondata.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Louis Koekemoer (ZA) <Louis.Koekemoer@za.didata.com>; "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, March 9, 2012 1:27 PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] Alternative to Directed Call Park<BR></FONT></DIV><BR>
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<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d">Let me elaborate on the issue</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d">Customer has 100’s of 8945’s and 9971’s. They had a feature on their Siemens PABX. Let me give you an Example. 10 user in a department. User 1 answers a call, but it is designated for another user. Instead of Transferring, they would just press a button and it would be placed in a Park location and any other user can by pressing 1 button. In our case they just hit the # and they answer the call.</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d">The issue is very strange and I have TAC involved. The function works perfectly with Directed and Assisted Directed Call Park, but it causes major issues on the ARC Console Operators. When they place someone anywhere in the company place a call on Directed Call Park, they ARC freezes. I know it is weird. At first we thought it was ARC and got TAC cases open with ARC as well. We eventually rebuild ARC to the latest ver 5.1.4. When issue continued Cisco advised that we should patch to the latest version to 8.5.1.14060-1. We eventually discovered it only happens when a directed Call Park is attempted.</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d">While TAC is investigating I need to give the customer an Alternative solution/Workaround. Any Ideas?</SPAN></div>
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<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d; FONT-SIZE: 10pt"> </SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d; FONT-SIZE: 10pt">Regards</SPAN><SPAN style="COLOR: #1f497d"></SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></div>
<div class=yiv379569725MsoNormal><B><SPAN style="FONT-FAMILY: Arial-BoldMT; COLOR: black; FONT-SIZE: 10pt">Louis Koekemoer</SPAN></B></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: #1f497d; FONT-SIZE: 10pt">Principal Sytems Engineer: Converged Communications</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: black; FONT-SIZE: 10pt">Dimension Data</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: black; FONT-SIZE: 10pt">Tel: +27 (11) 575 6560</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: black; FONT-SIZE: 10pt">Mobile: +27 (71) 680 8790</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: black; FONT-SIZE: 10pt">Fax: +27 (11) 576 6560</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: blue; FONT-SIZE: 10pt"><A href="mailto:Louis.koekemoer@dimensiondata.com" rel=nofollow target=_blank ymailto="mailto:Louis.koekemoer@dimensiondata.com">Louis.koekemoer@dimensiondata.com</A></SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: red; FONT-SIZE: 10pt" lang=EN-US>Planned Travel -</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: red; FONT-SIZE: 10pt" lang=EN-US>Planned Leave -</SPAN></div>
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<div class=yiv379569725MsoNormal><B><SPAN style="FONT-SIZE: 10pt" lang=EN-US>From:</SPAN></B><SPAN style="FONT-SIZE: 10pt" lang=EN-US> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Louis Koekemoer (ZA)<BR><B>Sent:</B> 09 March 2012 06:59 PM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Alternative to Directed Call Park</SPAN></div></DIV></DIV>
<div class=yiv379569725MsoNormal> </div>
<div style="MARGIN-BOTTOM: 12pt" class=yiv379569725MsoNormal><SPAN style="FONT-SIZE: 12pt"><BR><BR><BR></SPAN></div>
<div class=yiv379569725MsoNormal> </div>
<div class=yiv379569725MsoNormal>Is there anyone that can suggest anything that will be able to something similar than Directed Call Park or Assisted Directed Call Park?</div>
<div class=yiv379569725MsoNormal> </div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-SIZE: 10pt"> </SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-SIZE: 10pt">Regards</SPAN><SPAN></SPAN></div>
<div class=yiv379569725MsoNormal><SPAN> </SPAN></div>
<div class=yiv379569725MsoNormal><B><SPAN style="FONT-FAMILY: Arial-BoldMT; COLOR: black; FONT-SIZE: 10pt">Louis Koekemoer</SPAN></B></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-SIZE: 10pt">Principal Sytems Engineer: Converged Communications</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: black; FONT-SIZE: 10pt">Dimension Data</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: black; FONT-SIZE: 10pt">Tel: +27 (11) 575 6560</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: black; FONT-SIZE: 10pt">Mobile: +27 (71) 680 8790</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: black; FONT-SIZE: 10pt">Fax: +27 (11) 576 6560</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-FAMILY: ArialMT; COLOR: blue; FONT-SIZE: 10pt"><A href="mailto:Louis.koekemoer@dimensiondata.com" rel=nofollow target=_blank ymailto="mailto:Louis.koekemoer@dimensiondata.com">Louis.koekemoer@dimensiondata.com</A></SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: red; FONT-SIZE: 10pt" lang=EN-US>Planned Travel -</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="COLOR: red; FONT-SIZE: 10pt" lang=EN-US>Planned Leave -</SPAN></div>
<div class=yiv379569725MsoNormal><SPAN style="FONT-SIZE: 10pt" lang=EN-US>For more information about Dimension Data, please go to <SPAN style="COLOR: #1f497d"><A title=http://www.dimensiondata.com/ href="http://www.dimensiondata.com/" rel=nofollow target=_blank>www.dimensiondata.com</A></SPAN></SPAN></div>
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