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<p class="MsoNormal"><span style="color:#1F497D">Let me elaborate on the issue<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Customer has 100’s of 8945’s and 9971’s. They had a feature on their Siemens PABX. Let me give you an Example. 10 user in a department. User 1 answers a call, but it is designated for another user. Instead of
Transferring, they would just press a button and it would be placed in a Park location and any other user can by pressing 1 button. In our case they just hit the # and they answer the call.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The issue is very strange and I have TAC involved. The function works perfectly with Directed and Assisted Directed Call Park, but it causes major issues on the ARC Console Operators. When they place someone
anywhere in the company place a call on Directed Call Park, they ARC freezes. I know it is weird. At first we thought it was ARC and got TAC cases open with ARC as well. We eventually rebuild ARC to the latest ver 5.1.4. When issue continued Cisco advised
that we should patch to the latest version to 8.5.1.14060-1. We eventually discovered it only happens when a directed Call Park is attempted.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">While TAC is investigating I need to give the customer an Alternative solution/Workaround. Any Ideas?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-ZA">Regards</span><span style="color:#1F497D;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;color:black;mso-fareast-language:EN-ZA">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-ZA">Principal Sytems Engineer: Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:black;mso-fareast-language:EN-ZA">Dimension Data<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:black;mso-fareast-language:EN-ZA">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:black;mso-fareast-language:EN-ZA">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:black;mso-fareast-language:EN-ZA">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Louis.koekemoer@dimensiondata.com">Louis.koekemoer@dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Travel -<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Leave -<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-ZA">For more information about Dimension Data, please go to </span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-ZA"><a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Webdings;color:#339A33;mso-fareast-language:EN-ZA">P
</span><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;color:#339A33;mso-fareast-language:EN-ZA">Please consider the environment before printing this email</span></b><span style="color:#1F497D;mso-fareast-language:EN-ZA"> </span><span style="color:#1F497D;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-ZA">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-ZA"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Louis Koekemoer (ZA)<br>
<b>Sent:</b> 09 March 2012 06:59 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Alternative to Directed Call Park<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is there anyone that can suggest anything that will be able to something similar than Directed Call Park or Assisted Directed Call Park?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">Regards</span><span style="mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;color:black;mso-fareast-language:EN-ZA">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">Principal Sytems Engineer: Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:black;mso-fareast-language:EN-ZA">Dimension Data<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:black;mso-fareast-language:EN-ZA">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:black;mso-fareast-language:EN-ZA">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:black;mso-fareast-language:EN-ZA">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT;color:blue;mso-fareast-language:EN-ZA"><a href="mailto:Louis.koekemoer@dimensiondata.com">Louis.koekemoer@dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Travel -<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Leave -<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-language:EN-ZA">For more information about Dimension Data, please go to <span style="color:#1F497D"><a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Webdings;color:#339A33;mso-fareast-language:EN-ZA">P
</span><b><span style="font-size:10.0pt;font-family:Arial-BoldMT;color:#339A33;mso-fareast-language:EN-ZA">Please consider the environment before printing this email</span></b><span style="color:#1F497D;mso-fareast-language:EN-ZA"> <o:p></o:p></span></p>
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