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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Definitely depends I’ve had the ridiculous fumbling with getting/using the account and then also in the shell and have taken over just like you have… and of
course the time I did the engineer had a complete cheat sheet document telling him exactly what to do!!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Anyway back to what’s left of my Sunday!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">-Matthew<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Erick [mailto:erickbee@gmail.com]
<br>
<b>Sent:</b> Sunday, March 11, 2012 8:12 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> Adam Frankel (afrankel); cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] TAC Remote Accounts<o:p></o:p></span></p>
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<p class="MsoNormal">I think it depends on the TAC engineer you get. Sometimes I know that is needed to fix the issue (bug ID workaround states steps, etc) and sometimes I get someone who gets in and gets it done right away and other times I've had a TAC engineer
stumbling around trying to create a remote account for a hour. <o:p></o:p></p>
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<p class="MsoNormal">And then there have been times where they get the remote account and root access, and are stumbling around with shell commands and I just have taken over due to me not being comfortable with someone not knowing what they are doing with
root.<o:p></o:p></p>
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<p class="MsoNormal"><br>
Erick<o:p></o:p></p>
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On Mar 11, 2012, at 1:42 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Good to know, i suppose that makes sense considering what it can do, just figured with how many cases i've had where it was needed that it was a simpler process<o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">1965 Greenspring Drive</span><span style="color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">Timonium, MD 21093</span><span style="color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">voice. 410.252.8830<br>
fax. 410.252.9284 <br>
<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="http://twitter.com/heliontech">Twitter</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"> |
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</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="http://www.heliontechnologies.com/">Website</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"> |
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">Email Support</a></span><span style="color:#244061"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Adam Frankel (afrankel) [<a href="mailto:afrankel@cisco.com">afrankel@cisco.com</a>]<br>
<b>Sent:</b> Sunday, March 11, 2012 2:38 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] TAC Remote Accounts</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">There is a tool, however internally access to the tool is strictly limited.
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-Adam<br>
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</span><span class="headerspan"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></span></p>
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<p class="MsoNormal"><span class="headerspan"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b></span><span class="headerspan"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Matthew
Loraditch <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><</a><a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>></span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><br>
<span class="headerspan"><b>Sent:</b> Sun, Mar 11, 2012 1:59:46 PM</span><br>
<span class="headerspan"><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank"><</a><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>></span><br>
<span class="headerspan"><b>CC:</b> </span><br>
<span class="headerspan"><b>Subject:</b> [cisco-voip] TAC Remote Accounts</span><br>
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><br>
<br>
</span><o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Do these really take time to get and come from the "developers" ? I always presumed there was just a tool that spit them out. Trying to figure out if my TAC engineer was brushing
me off or not...<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">1965 Greenspring Drive</span><span style="color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">Timonium, MD 21093</span><span style="color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">voice. 410.252.8830<br>
fax. 410.252.9284 <br>
<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="http://twitter.com/heliontech" target="_blank">Twitter</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"> |
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="http://www.facebook.com/#%21/pages/Helion/252157915296" target="_blank">Facebook</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">
| </span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="http://www.heliontechnologies.com/" target="_blank">Website</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"> |
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" target="_blank">Email Support</a></span><span style="color:#244061"><o:p></o:p></span></p>
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<br>
<o:p></o:p></span></p>
<pre><span style="color:black">_______________________________________________<o:p></o:p></span></pre>
<pre><span style="color:black">cisco-voip mailing list<o:p></o:p></span></pre>
<pre><span style="color:black"><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></span></pre>
<pre><span style="color:black"><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></pre>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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