<div dir="ltr">Also, here're a couple of docs you can keep handy:<br><br><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml</a><br>
<a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f6e12.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f6e12.shtml</a><br><br>Support forum:<br>
<a href="https://supportforums.cisco.com/thread/269247">https://supportforums.cisco.com/thread/269247</a><br><br><br>Regards<br>Gurpreet<br><br><div class="gmail_quote">On Mon, Mar 19, 2012 at 9:48 AM, Gurpreet Singh Kukreja <span dir="ltr"><<a href="mailto:tycoononway1987@gmail.com">tycoononway1987@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi Tim,<br><br>A couple of musts you should perform to fix the issue;<br><br>1) Restart the CTI Manager service on the CM server beginning with CM Pub and the subsequent Subs. Only restart this Service on the servers which you have assigned as "Cisco Unified CM Telephony Provider Configuration" under System >> "Cisco Unified CM Configuration" from the UCCX AppAdmin.<br>
<br>2) Disassociate and re associate the IP Phones you're having an issue with from the RMCM App User on the CM and then re associate the phones.<br><br>As a health check, make sure the NIC Binding order on the CCX server is in the correct. if not, then correct it followed by a restart of the server.<br>
<br><br>Regards<span class="HOEnZb"><font color="#888888"><br>Gurpreet<br><br></font></span><div class="gmail_quote"><div class="im">On Mon, Mar 19, 2012 at 9:22 AM, Tim <span dir="ltr"><<a href="mailto:bcchimp@gmail.com" target="_blank">bcchimp@gmail.com</a>></span> wrote:<br>
</div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">
<div link="blue" vlink="purple" lang="EN-US"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi All,<u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">We're running UCCX 7.01SR5 and CUCM 7.15. There's been a request to use Extension Mobility for the Agents. Everything seems to be working except when the agent tries to go into "Ready" mode. The error message states:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">"Resource's Device is Off."<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">"The agent extension is out of service. Ready state change and call control operations cannot be performed."<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I know UCCX ties the device to CUCM via associating a device to an application user. Device Profiles cannot be added in as an associated device. Will Extension Mobility even work with UCCX? <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Tim<u></u><u></u></span></p></div></div></div><br></div></div><div class="im">_______________________________________________<br>
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