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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for the help Gurpreet, I have this working correctly now.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tim<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Gurpreet Singh Kukreja [mailto:tycoononway1987@gmail.com] <br><b>Sent:</b> Monday, March 19, 2012 10:00 AM<br><b>To:</b> Tim<br><b>Cc:</b> cisco-voip VOIP<br><b>Subject:</b> Re: [cisco-voip] Extension Mobility with UCCX?<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'>Also, here're a couple of docs you can keep handy:<br><br><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml</a><br><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f6e12.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f6e12.shtml</a><br><br>Support forum:<br><a href="https://supportforums.cisco.com/thread/269247">https://supportforums.cisco.com/thread/269247</a><br><br><br>Regards<br>Gurpreet<o:p></o:p></p><div><p class=MsoNormal>On Mon, Mar 19, 2012 at 9:48 AM, Gurpreet Singh Kukreja <<a href="mailto:tycoononway1987@gmail.com">tycoononway1987@gmail.com</a>> wrote:<o:p></o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'>Hi Tim,<br><br>A couple of musts you should perform to fix the issue;<br><br>1) Restart the CTI Manager service on the CM server beginning with CM Pub and the subsequent Subs. Only restart this Service on the servers which you have assigned as "Cisco Unified CM Telephony Provider Configuration" under System >> "Cisco Unified CM Configuration" from the UCCX AppAdmin.<br><br>2) Disassociate and re associate the IP Phones you're having an issue with from the RMCM App User on the CM and then re associate the phones.<br><br>As a health check, make sure the NIC Binding order on the CCX server is in the correct. if not, then correct it followed by a restart of the server.<br><br><br>Regards<span style='color:#888888'><br><span class=hoenzb>Gurpreet</span></span><o:p></o:p></p><div><div><p class=MsoNormal>On Mon, Mar 19, 2012 at 9:22 AM, Tim <<a href="mailto:bcchimp@gmail.com" target="_blank">bcchimp@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi All,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We're running UCCX 7.01SR5 and CUCM 7.15. There's been a request to use Extension Mobility for the Agents. Everything seems to be working except when the agent tries to go into "Ready" mode. The error message states:</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>"Resource's Device is Off."</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>"The agent extension is out of service. Ready state change and call control operations cannot be performed."</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I know UCCX ties the device to CUCM via associating a device to an application user. Device Profiles cannot be added in as an associated device. Will Extension Mobility even work with UCCX? </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks,</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tim</span><o:p></o:p></p></div></div></div><p class=MsoNormal><o:p> </o:p></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>