<div dir="ltr">Ah. Great. <br><br>Thanks for writing the e-mail Tim.<br><br><br>Regards<br>Gurpreet<br><br><div class="gmail_quote">On Tue, Mar 20, 2012 at 8:06 AM, Tim <span dir="ltr"><<a href="mailto:bcchimp@gmail.com">bcchimp@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">It actually was a config problem on my end.  The docs you sent across helped me confirm my configuration.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks again,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Tim<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Gurpreet Singh Kukreja [mailto:<a href="mailto:tycoononway1987@gmail.com" target="_blank">tycoononway1987@gmail.com</a>] <br>
<b>Sent:</b> Monday, March 19, 2012 1:56 PM</span></p><div><div class="h5"><br><b>To:</b> Tim<br><b>Cc:</b> cisco-voip VOIP<br><b>Subject:</b> Re: [cisco-voip] Extension Mobility with UCCX?<u></u><u></u></div></div><p></p>
</div><div><div class="h5"><p class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal" style="margin-bottom:12.0pt">Thanks for the update Tim. May i ask what resolved it?<br><br><br>Regards<br>Gurpreet<u></u><u></u></p>
<div><p class="MsoNormal">On Mon, Mar 19, 2012 at 1:41 PM, Tim <<a href="mailto:bcchimp@gmail.com" target="_blank">bcchimp@gmail.com</a>> wrote:<u></u><u></u></p><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks for the help Gurpreet, I have this working correctly now.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Tim</span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Gurpreet Singh Kukreja [mailto:<a href="mailto:tycoononway1987@gmail.com" target="_blank">tycoononway1987@gmail.com</a>] <br>
<b>Sent:</b> Monday, March 19, 2012 10:00 AM</span><u></u><u></u></p><div><p class="MsoNormal"><br><b>To:</b> Tim<br><b>Cc:</b> cisco-voip VOIP<u></u><u></u></p></div><p class="MsoNormal"><b>Subject:</b> Re: [cisco-voip] Extension Mobility with UCCX?<u></u><u></u></p>
</div><div><div><p class="MsoNormal"> <u></u><u></u></p><div><p class="MsoNormal" style="margin-bottom:12.0pt">Also, here're a couple of docs you can keep handy:<br><br><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml" target="_blank">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml</a><br>
<a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f6e12.shtml" target="_blank">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801f6e12.shtml</a><br>
<br>Support forum:<br><a href="https://supportforums.cisco.com/thread/269247" target="_blank">https://supportforums.cisco.com/thread/269247</a><br><br><br>Regards<br>Gurpreet<u></u><u></u></p><div><p class="MsoNormal">On Mon, Mar 19, 2012 at 9:48 AM, Gurpreet Singh Kukreja <<a href="mailto:tycoononway1987@gmail.com" target="_blank">tycoononway1987@gmail.com</a>> wrote:<u></u><u></u></p>
<div><p class="MsoNormal" style="margin-bottom:12.0pt">Hi Tim,<br><br>A couple of musts you should perform to fix the issue;<br><br>1) Restart the CTI Manager service on the CM server beginning with CM Pub and the subsequent Subs. Only restart this Service on the servers which you have assigned as "Cisco Unified CM Telephony Provider Configuration" under System >> "Cisco Unified CM Configuration" from the UCCX AppAdmin.<br>
<br>2) Disassociate and re associate the IP Phones you're having an issue with from the RMCM App User on the CM and then re associate the phones.<br><br>As a health check, make sure the NIC Binding order on the CCX server is in the correct. if not, then correct it followed by a restart of the server.<br>
<br><br>Regards<span style="color:#888888"><br>Gurpreet</span><u></u><u></u></p><div><div><p class="MsoNormal">On Mon, Mar 19, 2012 at 9:22 AM, Tim <<a href="mailto:bcchimp@gmail.com" target="_blank">bcchimp@gmail.com</a>> wrote:<u></u><u></u></p>
</div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt"><div><div><div><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi All,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">We're running UCCX 7.01SR5 and CUCM 7.15.  There's been a request to use Extension Mobility for the Agents.  Everything seems to be working except when the agent tries to go into "Ready" mode.  The error message states:</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">"Resource's Device is Off."</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">"The agent extension is out of service.  Ready state change and call control operations cannot be performed."</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I know UCCX ties the device to CUCM via associating a device to an application user.  Device Profiles cannot be added in as an associated device.  Will Extension Mobility even work with UCCX?  </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Tim</span><u></u><u></u></p></div></div></div><p class="MsoNormal"> <u></u><u></u></p></div></div><div>
<p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
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