<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div style="RIGHT: auto"><SPAN style="RIGHT: auto">On CME's I have experienced the Changes saying "Applied" by not work then the change was made on the # line and worked so while the "NO" was design<VAR id=yui-ie-cursor></VAR>ed to work it may not my firend.</SPAN></div>
<div style="RIGHT: auto"><SPAN style="RIGHT: auto">The ? is always a help when one is not sure.</SPAN></div>
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<div style="RIGHT: auto">Rick Gilliam<BR><BR></div>
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<DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px" class=hr readonly="true" contenteditable="false"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Adam Piasecki <apiasecki@gmail.com><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Rick Gilliam <rdg7656@yahoo.com> <BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> cisco-voip@puck.nether.net <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, April 3, 2012 12:58 PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] UCCX Queue Scripting Question.<BR></FONT></DIV><BR>
<DIV id=yiv313723418>Yeah I know UCCX was designed for a Call Center, and not for the font desk of a hotel. I'll try your suggestion and see how it works out. <BR><BR>Just wondering wondering if you set Connect to "NO" in the select resource step, and manually create the connect step. Would this help at all?<BR>Haven't tried that yet, but it didn't seem to solve my problem reading through the documents.<BR><BR>Thanks for your help,<BR>Adam<BR><BR><BR>
<DIV class=yiv313723418gmail_quote>On Tue, Apr 3, 2012 at 12:48 PM, Rick Gilliam <SPAN dir=ltr><<A href="mailto:rdg7656@yahoo.com" rel=nofollow target=_blank ymailto="mailto:rdg7656@yahoo.com">rdg7656@yahoo.com</A>></SPAN> wrote:<BR>
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<DIV><SPAN>The usual request "We want ACD but make it not work as intended" hehehee</SPAN></DIV>
<DIV><SPAN>If this is the only group running on the site "Doesn't conflict with other desired groups cnfg. Change the MOH to Ring form the Pre-recorded AA then, it will do just that till someone picks up. Afterhours it will still RNA however if the step is pointed at MOH for anytime and may cause a little confusion or another type of service call Sir.</SPAN></DIV>
<DIV><SPAN>Keeping in mind, this is the opposite of what most would want however Adam.</SPAN></DIV>
<DIV><SPAN>Worth attempting?<SPAN class=yiv313723418HOEnZb><FONT color=#888888><VAR></VAR></FONT></SPAN></SPAN></DIV><SPAN class=yiv313723418HOEnZb><FONT color=#888888>
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<DIV>Rick Gilliam<BR></DIV></FONT></SPAN>
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<DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; MIN-HEIGHT: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Adam Piasecki <<A href="mailto:apiasecki@gmail.com" rel=nofollow target=_blank ymailto="mailto:apiasecki@gmail.com">apiasecki@gmail.com</A>><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Rick Gilliam <<A href="mailto:rdg7656@yahoo.com" rel=nofollow target=_blank ymailto="mailto:rdg7656@yahoo.com">rdg7656@yahoo.com</A>> <BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> "<A href="mailto:cisco-voip@puck.nether.net" rel=nofollow target=_blank ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>" <<A href="mailto:cisco-voip@puck.nether.net" rel=nofollow target=_blank
ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A>> <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, April 3, 2012 12:26 PM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] UCCX Queue Scripting Question.<BR></FONT></DIV><BR></FONT></SPAN>
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<DIV class=yiv313723418im>They want the phone to ring if someone is calling, So i can't make them not ready. It's not even really a problem with the phones ringing it's what the caller is hearing. Even in a call center, i could see this being a problem. <BR><BR>For example.<BR><BR>[All Agents are busy pleas....] (next agent phones rings) [hold music] [All Agent are busy, please hold on...] (next agent phones rings)<BR><BR>I don't think there is a fix for my scenario, I just don't see the logic in removing a caller from the queue branch when it's ringing rather then when it's answered. If there is a reason, can you please explain it.<BR><BR>Adam<BR></DIV>
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<DIV class=yiv313723418im>On Tue, Apr 3, 2012 at 12:01 PM, Rick Gilliam <SPAN dir=ltr><<A href="mailto:rdg7656@yahoo.com" rel=nofollow target=_blank ymailto="mailto:rdg7656@yahoo.com">rdg7656@yahoo.com</A>></SPAN> wrote:<BR></DIV>
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<DIV><SPAN>have the Desk agent chamge the status of the Set to busy or After Work Call<VAR></VAR>. Otherwise this would defeat ACD all together Adam.<SPAN><FONT color=#888888><BR></FONT></SPAN></SPAN></DIV><SPAN><FONT color=#888888>
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<DIV>Rick Gilliam</DIV>
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<DIV style="BORDER-BOTTOM: #ccc 1px solid; BORDER-LEFT: #ccc 1px solid; PADDING-BOTTOM: 0px; LINE-HEIGHT: 0; MARGIN: 5px 0px; MIN-HEIGHT: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; FONT-SIZE: 0px; BORDER-TOP: #ccc 1px solid; BORDER-RIGHT: #ccc 1px solid; PADDING-TOP: 0px"></DIV><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Adam Piasecki <<A href="mailto:apiasecki@gmail.com" rel=nofollow target=_blank ymailto="mailto:apiasecki@gmail.com">apiasecki@gmail.com</A>><BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> <A href="mailto:cisco-voip@puck.nether.net" rel=nofollow target=_blank ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> <BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, April 3, 2012 11:03 AM<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> [cisco-voip] UCCX Queue Scripting Question.<BR></FONT></DIV></FONT></SPAN>
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<DIV>I use UCCX to queue front desk calls at a hotel. The problem i have is that the call is not staying in queue. I want the call to stay in the queue branch even if a agent is available and the phone is ringing. (They could be helping someone in person)<BR><BR>Ideally i want the call to stay in the queue branch until it's actually answered, not when it's ringing. I have connect set to YES.<BR><BR>Please let me know if there is a fix for this, or this just the way it works.<BR><BR>Thanks,<BR>Adam<BR><BR></DIV><BR></DIV></DIV>
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