<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><blockquote type="cite"> Cisco service contract information indicates you are not authorized to download software for the following product(s): <b>Cisco Unified Communications with IBM Lotus</b> If
you are downloading from the Cart, please remove software for the
product(s) listed above to proceed with other software downloads. Or, if you feel this message is in error, please:<ol style="margin-left:2em;"><li>Email <a href="mailto:ent-dl@cisco.com">technical support</a> for 24x7 assistance. To expedite your request, please include the following information:<ul style="list-style-type:none"><li>User ID (<a href="http://Cisco.com">Cisco.com</a> ID used to download software)</li><li>Contact Name</li><li>Company Name</li><li>Contract Number</li><li>Product ID</li><li>Desired Software Release or File Name</li><li>Please include a screen shot of this page</li></ul></li></ol></blockquote><div><br></div><div>You need to email them and ask what's up.</div><div><br></div><div apple-content-edited="true">
<div style="font-family: Helvetica; ">-Ryan</div>
</div>
<br><div><div>On Apr 9, 2012, at 11:45 AM, Ted Nugent wrote:</div><br class="Apple-interchange-newline">Does anyone know what entitlement you need to download "<strong id="4DDCC914188C93C392DD546F7402B8F8536D1F23" class="overlay_img">Cisco Unified Communications Plug-ins 8.5(1) for IBM Lotus Sametime"</strong><div>
<span class="overlay_img">I would have thought this was all part of CUWL/ESW but that's obviously not the case since I have multiple ESW #s associated with my CCO account.</span></div><div><span class="overlay_img">Everything I can see about PCAP say that this is a "Free Plugin", so why would Cisco require entitlement and where the heck does it come from?</span></div>
<div><span class="overlay_img">The ordering guides don't even mention this only the Domino Viewmail plugin.</span></div><div>Ted</div>
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