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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Unfortunately, no. The TAC engineer was unwilling to give me the bug he was referring to since it was an internal bug. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>James Buchanan</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> UC Technology Manager </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>Presidio South </b></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> Presidio Networked Solutions </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>12 Cadillac Dr Ste 130 Brentwood, TN 37027 </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span></b><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:jbuchanan@presidio.com"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>jbuchanan@presidio.com</span></a></span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#548DD4'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>D: 615-866-5729</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>F:615-866-5781</b> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/"><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>www.presidio.com</span></b></a><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Russell Chaseling [mailto:rchaseling@plannet21.ie] <br><b>Sent:</b> Tuesday, April 10, 2012 3:15 AM<br><b>To:</b> Buchanan, James; Jason Aarons (AM); roger.wiklund@gmail.com; mh@markholloway.com<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] UCCX 7.x vs 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-IE style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hey James,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Very interesting information……...we are having strange behaviour with HA failover on versions 8.5(1). Would you have any bug IDs for these by any chance?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-IE style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Russell<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-IE style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> <b>On Behalf Of </b>Buchanan, James<br><b>Sent:</b> 07 April 2012 20:54<br><b>To:</b> Jason Aarons (AM); <a href="mailto:roger.wiklund@gmail.com">roger.wiklund@gmail.com</a>; <a href="mailto:mh@markholloway.com">mh@markholloway.com</a><br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] UCCX 7.x vs 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-IE><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Agreed. Plus, UCCX 8.5(1)SU2 has some pretty severe bugs that prevent failover from working right if both the UCM Publisher and the UCCX Primary server become unavailable at the same time. These are due to be fixed with SU3, which will hopefully be out in about a week per the TAC engineer I’ve been dealing with.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>James Buchanan</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> UC Technology Manager </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>Presidio South </b></span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> Presidio Networked Solutions </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>12 Cadillac Dr Ste 130 Brentwood, TN 37027 </span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span></b><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:jbuchanan@presidio.com"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>jbuchanan@presidio.com</span></a></span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#548DD4'><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>D: 615-866-5729</span></b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>F:615-866-5781</b> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/"><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>www.presidio.com</span></b></a><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (AM) <a href="mailto:[mailto:jason.aarons@dimensiondata.com]">[mailto:jason.aarons@dimensiondata.com]</a> <br><b>Sent:</b> Saturday, April 07, 2012 10:33 AM<br><b>To:</b> <a href="mailto:roger.wiklund@gmail.com">roger.wiklund@gmail.com</a>; <a href="mailto:mh@markholloway.com">mh@markholloway.com</a>; Buchanan, James<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] UCCX 7.x vs 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>I agree Windows 7 is top driver, then HA across WAN.<br><br>Be sure to go to latest UCCX plus install the UCCX cop files from CLI not GUI. Early versions of CallManager 8.5 also had a lot of CTI manager bugs.<br><br>Sent from my Android phone using TouchDown (<a href="http://www.nitrodesk.com">www.nitrodesk.com</a>)<br><br>-----Original Message----- <br><b>From:</b> Buchanan, James [jbuchanan@presidio.com]<br><b>Received:</b> Saturday, 07 Apr 2012, 10:36am<br><b>To:</b> Roger Wiklund [roger.wiklund@gmail.com]; Mark Holloway [mh@markholloway.com]<br><b>CC:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> [cisco-voip@puck.nether.net]<br><b>Subject:</b> Re: [cisco-voip] UCCX 7.x vs 8.5</span><o:p></o:p></p><div><p class=MsoNormal><br><br>7.0(2) does fix that.<br><br>James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions <br>12 Cadillac Dr Ste 130 Brentwood, TN 37027 | <a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a> <br>D: 615-866-5729 | F:615-866-5781 <a href="http://www.presidio.com" target="_blank">www.presidio.com</a> <br><br>-----Original Message-----<br>From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> On Behalf Of Roger Wiklund <br>Sent: Saturday, April 07, 2012 2:52 AM<br>To: Mark Holloway<br>Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br>Subject: Re: [cisco-voip] UCCX 7.x vs 8.5<br><br>On Sat, Apr 7, 2012 at 6:25 AM, Mark Holloway <<a href="mailto:mh@markholloway.com">mh@markholloway.com</a>> wrote: <br>> Can someone please tell me what are the biggest feature updates/advantages of UCCX 8.x over 7.x? (besides porting UCCX to Linux)<br><br>Top 3 new features that we use are:<br><br>Virtualization support<br>Windows 7 support for CAD/CSD<br>HA over WAN<br><br><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf</a> <br><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf</a> <br><br>I belive UCCX 7.0(2) fixes Windows 7 support but I have not tried it.<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <br><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></p></div><div class=MsoNormal align=center style='text-align:center'><hr size=1 width="100%" noshade style='color:#A0A0A0' align=center></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>No virus found in this message.<br>Checked by AVG - <a href="http://www.avg.com">www.avg.com</a><br>Version: 2012.0.1913 / Virus Database: 2409/4920 - Release Date: 04/07/12<o:p></o:p></p></div></body></html>