<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-IE link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hey James,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Very interesting information……...we are having strange behaviour with HA failover on versions 8.5(1). Would you have any bug IDs for these by any chance?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Russell<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Buchanan, James<br><b>Sent:</b> 07 April 2012 20:54<br><b>To:</b> Jason Aarons (AM); roger.wiklund@gmail.com; mh@markholloway.com<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] UCCX 7.x vs 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Agreed. Plus, UCCX 8.5(1)SU2 has some pretty severe bugs that prevent failover from working right if both the UCM Publisher and the UCCX Primary server become unavailable at the same time. These are due to be fixed with SU3, which will hopefully be out in about a week per the TAC engineer I’ve been dealing with.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>James Buchanan</span></b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> UC Technology Manager </span></b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>Presidio South </b></span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> Presidio Networked Solutions </span></b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>12 Cadillac Dr Ste 130 Brentwood, TN 37027 </span></b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span></b><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:jbuchanan@presidio.com"><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>jbuchanan@presidio.com</span></a></span></b><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#548DD4'><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'>D: 615-866-5729</span></b><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> </span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>|</span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray'> <b>F:615-866-5781</b> </span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="http://www.presidio.com/" title="blocked::http://www.presidio.com/"><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>www.presidio.com</span></b></a><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (AM) <a href="mailto:[mailto:jason.aarons@dimensiondata.com]">[mailto:jason.aarons@dimensiondata.com]</a> <br><b>Sent:</b> Saturday, April 07, 2012 10:33 AM<br><b>To:</b> <a href="mailto:roger.wiklund@gmail.com">roger.wiklund@gmail.com</a>; <a href="mailto:mh@markholloway.com">mh@markholloway.com</a>; Buchanan, James<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] UCCX 7.x vs 8.5<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>I agree Windows 7 is top driver, then HA across WAN.<br><br>Be sure to go to latest UCCX plus install the UCCX cop files from CLI not GUI. Early versions of CallManager 8.5 also had a lot of CTI manager bugs.<br><br>Sent from my Android phone using TouchDown (<a href="http://www.nitrodesk.com">www.nitrodesk.com</a>)<br><br>-----Original Message----- <br><b>From:</b> Buchanan, James [jbuchanan@presidio.com]<br><b>Received:</b> Saturday, 07 Apr 2012, 10:36am<br><b>To:</b> Roger Wiklund [roger.wiklund@gmail.com]; Mark Holloway [mh@markholloway.com]<br><b>CC:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> [cisco-voip@puck.nether.net]<br><b>Subject:</b> Re: [cisco-voip] UCCX 7.x vs 8.5</span><span lang=EN-US><o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US><br><br>7.0(2) does fix that.<br><br>James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions <br>12 Cadillac Dr Ste 130 Brentwood, TN 37027 | <a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a> <br>D: 615-866-5729 | F:615-866-5781 <a href="http://www.presidio.com" target="_blank">www.presidio.com</a> <br><br>-----Original Message-----<br>From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> <a href="mailto:[mailto:cisco-voip-bounces@puck.nether.net]">[mailto:cisco-voip-bounces@puck.nether.net]</a> On Behalf Of Roger Wiklund <br>Sent: Saturday, April 07, 2012 2:52 AM<br>To: Mark Holloway<br>Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br>Subject: Re: [cisco-voip] UCCX 7.x vs 8.5<br><br>On Sat, Apr 7, 2012 at 6:25 AM, Mark Holloway <<a href="mailto:mh@markholloway.com">mh@markholloway.com</a>> wrote: <br>> Can someone please tell me what are the biggest feature updates/advantages of UCCX 8.x over 7.x? (besides porting UCCX to Linux)<br><br>Top 3 new features that we use are:<br><br>Virtualization support<br>Windows 7 support for CAD/CSD<br>HA over WAN<br><br><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/release/notes/uccx_802_rn.pdf</a> <br><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf</a> <br><br>I belive UCCX 7.0(2) fixes Windows 7 support but I have not tried it.<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a> <br><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></span></p></div><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US><hr size=1 width="100%" noshade style='color:#A0A0A0' align=center></span></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>No virus found in this message.<br>Checked by AVG - <a href="http://www.avg.com">www.avg.com</a><br>Version: 2012.0.1913 / Virus Database: 2409/4920 - Release Date: 04/07/12<o:p></o:p></span></p></div></body></html>