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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">I've just started troubleshooting these issues for a client whom I upgraded from ccm4.x to cucm8.6.2a.
<br>
They claim the problem did not exist when ccm4.x was in production. <o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Can someone tell me which traces are best to tblshoot kind of issue, kick me in the right direction before I start RTMT on cucm and debug on the gateways.
<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">The problem is not system wide and only occur in this one particular building.<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Complaints</span></b><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Delay in answering calls in Bldg 1<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Delay in transferring call in Bldg 1<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Problems started immediately after the upgrade but they are telling me now 4 months later<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">IP Comm - Web interface is slow Sometimes when making a call you do not hear the ring tone<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Variables</span></b><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">
<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Switches used "EXTREME" brand non-Cisco and I do not have access to these switches either<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">No network changes occurred since the upgrade that the customer wants to admit to.<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Has its own subscriber in bldg 1<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Every other phone in the 2K phone sized network all register to the same subscriber do not have this issue<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">It uses a 2811 gateway running 12.4.24T that is on the other end of a 1 gig fiber link across the street and I have no access to the devices that connect the two building together.</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">What major differences between signaling with version ccm4 and cucm862a would cause this?<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">I’m looking through the bug finder now. I would love to tell the client it’s their Extreme switches but why then would it work on the old windows version.
<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Maybe it didn’t work and the problem just go more pronounced after the upgrade.<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif"">I’m just looking for someone to point me in the right direction...:)</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Times New Roman","serif"">TIA<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<br>
</span><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal">Greg Wenzel<o:p></o:p></p>
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