<html><head><base href="x-msg://71/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">StartMediaTransmission can only be sent when the peer device responds with the UDP/RTP IP and port where it wants to receive audio. Investigate the signaling with the remote device. Either the remote device is slow to respond, the response is delayed back to ccm, or ccm is slow to propagate that information back to this phone device.<div><br></div><div>Regards,</div><div>Wes<br><div><br><div><div>On Apr 12, 2012, at 11:25 AM, Gregory Wenzel wrote:</div><br class="Apple-interchange-newline"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Im using a tool called CCM Translator X that Paul Geralt wrote a few years back.<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I am seeing a delay in signaling for the network that is in bldg 1.<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I see the call state for normal openreceivechannel then its stationopenreceivechannelAckID and openreceivechannelAck are within a few milliseconds of each other<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">The normal time shows<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">OpenReceiveChannel at time 10.26.28.362<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Then<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">startMediaTransmission at time 10.26.28.364<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Then<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Both stationopenreceivechannelAckID and openreceivechannelAck at time 10.26.28.367<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I see a delay in the startMediaTransmision for this particular user has a gap between the openreceivechannel and the startMediaTransmission and its also missing the stationopenreceivechannelAckID and it seems there is a big gap in the startMedisTransmission<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">OpenReceiveChannel at time 10.26.48.523<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Then<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> Instead of startMediaTransmission starting I see that OpenReceiveChannelAck at 10.26.48.560<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Then startMediaTransmisttion starts much later at 10.26.48.617<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Greg<o:p></o:p></span></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Wes Sisk [mailto:wsisk@cisco.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, April 12, 2012 10:30 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Gregory Wenzel<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Delay issues with CUCM862a Can someone point me in the right direction ??<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">heuristics say:<o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">upgrade is at least OS if not server hardware replacement. did speed/duplex get set correctly? SCCP uses TCP which will retransmit lost packets but lost packets will manifest to user as delays.<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">Otherwise, for delay answering a bit more clarification would help:<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">* how are they answering calls? handset/headset/speaker/answer softkey/3rd party headset lifter/bluetooth headset/...<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">* does the phone promptly enter the offhook state? look at the lcd, does it look connected?<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">* does the delay happen in audio cut through? i.e. phone is clearly offhook but audio does not cut through for 5-10 sec?<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">* what model phones and what phone load?<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">ccm sdi and sdl traces can be used to investigate some of this. find offhook or answer from phone, then the callstate=5 connected, and then the subsequent openreceivechannel/startmediatransmission sent to phone. if these are "timely" in the ccm sdi traces then the culprit is either:<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">1. delays in the network delivering these messages<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">2. delay in the far end device beginning to transmit or receive audio<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">=>for this check the ccm sdi traces for signaling with the far end device. any sign of delays in signaling?<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">after clearing everything possible in the SDI/SDL traces the next step would be a packet capture at the endpoint device to investigate signaling, tcp retransmits, and RTP stream statistics there.<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">For the phones there are a few known issues. From the TAC Hot Issues feed for Endpoints on<span class="Apple-converted-space"> </span><a href="http://Cisco.com" style="color: blue; text-decoration: underline; ">Cisco.com</a>:<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br>Delay in starting RTP from 6941, Fixed CSCtc96381<br>RTP sequence number gaps result in one way audio on 7960, Fixed CSCtn69362<br>Minimize RTP Delay from HW side when answering call on RT-Lite, Open CSCtd57345<br>delay in audio cut through on 894x, Open CSCtu08287<br>6945 sccp: SW polling time improvement for RTL Clipping issue, Fixed CSCtq80427<br>Intermittent one way audio on 6901 phones, Fixed CSCts39379<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 12pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">( there is one for rtp seq number looping that caused lots of problems that i cannot find at the moment, i'll keep looking but this should get you started)<o:p></o:p></p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">/wes<o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Apr 11, 2012, at 6:24 PM, Gregory Wenzel wrote:<o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">I've just started troubleshooting these issues for a client whom I upgraded from ccm4.x to cucm8.6.2a.<span class="apple-converted-space"> </span><br>They claim the problem did not exist when ccm4.x was in production.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">Can someone tell me which traces are best to tblshoot kind of issue, kick me in the right direction before I start RTMT on cucm and debug on the gateways.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">The problem is not system wide and only occur in this one particular building.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "> <span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-family: Arial, sans-serif; ">Complaints</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">Delay in answering calls in Bldg 1</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">Delay in transferring call in Bldg 1</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">Problems started immediately after the upgrade but they are telling me now 4 months later</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">IP Comm - Web interface is slow Sometimes when making a call you do not hear the ring tone</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "> <span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "> <span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b>Variables</b><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">Switches used "EXTREME" brand non-Cisco and I do not have access to these switches either</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">No network changes occurred since the upgrade that the customer wants to admit to.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">Has its own subscriber in bldg 1</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">Every other phone in the 2K phone sized network all register to the same subscriber do not have this issue</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">It uses a 2811 gateway running 12.4.24T that is on the other end of a 1 gig fiber link across the street and I have no access to the devices that connect the two building together.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">What major differences between signaling with version ccm4 and cucm862a would cause this?</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">I’m looking through the bug finder now. I would love to tell the client it’s their Extreme switches but why then would it work on the old windows version.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">Maybe it didn’t work and the problem just go more pronounced after the upgrade.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Arial, sans-serif; ">I’m just looking for someone to point me in the right direction...:)</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "> <span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 5pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">TIA<span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></p><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br><br><br><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; ">Greg Wenzel<o:p></o:p></span></div></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br>This message w/attachments (message) is solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. 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