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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Hi Gregory,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>With phones Reg to BLDG 1, calling other users or transferring to other users in BLDG 1 are the calls O.K?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>I suspect that you have a problem with QoS, do you have any methods to report on link utilization? Have you configured backups to potentially run during peaks times? (potential type with the schedules perhaps?)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>I would think that these sort of problems would relate to a networking issue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Johnny<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Gregory Wenzel<br><b>Sent:</b> Thursday, April 12, 2012 10:25 AM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] Delay issues with CUCM862a Can someone point me in the right direction ??<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>I've just started troubleshooting these issues for a client whom I upgraded from ccm4.x to cucm8.6.2a. <br>They claim the problem did not exist when ccm4.x was in production. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Can someone tell me which traces are best to tblshoot kind of issue, kick me in the right direction before I start RTMT on cucm and debug on the gateways. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>The problem is not system wide and only occur in this one particular building.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><b><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Complaints</span></b><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Delay in answering calls in Bldg 1<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Delay in transferring call in Bldg 1<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Problems started immediately after the upgrade but they are telling me now 4 months later<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>IP Comm - Web interface is slow Sometimes when making a call you do not hear the ring tone<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Variables</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Switches used "EXTREME" brand non-Cisco and I do not have access to these switches either<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>No network changes occurred since the upgrade that the customer wants to admit to.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Has its own subscriber in bldg 1<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Every other phone in the 2K phone sized network all register to the same subscriber do not have this issue<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>It uses a 2811 gateway running 12.4.24T that is on the other end of a 1 gig fiber link across the street and I have no access to the devices that connect the two building together.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>What major differences between signaling with version ccm4 and cucm862a would cause this?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>I’m looking through the bug finder now. I would love to tell the client it’s their Extreme switches but why then would it work on the old windows version. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>Maybe it didn’t work and the problem just go more pronounced after the upgrade.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>I’m just looking for someone to point me in the right direction...:)</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;text-autospace:none'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>TIA<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal>Greg Wenzel<o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>This message w/attachments (message) is solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any products. <br><br><span style='color:white'>itevomcid</span> <o:p></o:p></span></p></div></body></html>