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    <div style="font-family:Arial;font-size:13px;"><font face="Arial">What
        process was spiking the CPU?  The symptoms you describe sound
        similar to CSCty36110.<br>
        <br>
        -Adam<br>
      </font><br>
      <br>
      <span style="color:#000000;" class="headerSpan">
        <hr tabindex="0"><font style="font-size:x-small" face="Tahoma"><!--@A@--><b>From:</b>
          Gregory Wenzel <a class="moz-txt-link-rfc2396E" href="mailto:gwenzel@conres.com"><gwenzel@conres.com></a><!--@A@--><br>
          <!--@D@--><b>Sent:</b> Fri, Apr 13, 2012 7:28:08 AM<!--@D@--><br>
          <!--@R@--><b>To:</b> 'Wes Sisk' <a class="moz-txt-link-rfc2396E" href="mailto:wsisk@cisco.com"><wsisk@cisco.com></a><!--@R@--><br>
          <!--@C@--><b>CC:</b> <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net">"cisco-voip@puck.nether.net"</a>
          <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a><!--@C@--><br>
          <!--@S@--><b>Subject:</b> Re: [cisco-voip] Delay issues with
          CUCM862a Can someone point me in the right direction ??<!--@S@--><br>
        </font><br>
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cite="mid:4EDEB9D38B67DD478069818FE3C51097020705@20EXCHDAG02.conres.corp"
        type="cite">
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          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Other
              complaints started coming in that worried me.<o:p></o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Besides
              the delayed audio the directory services menu options 4
              and 5 intermittantly showed an error then it went away and
              showed up.<o:p></o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Directory
              searches intermittently take 8 seconds to appear.<o:p></o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
              started monitoring cpu and I am seeing it spike to 96% and
              stay near 80-90% then dropping down to 70% then I saw a
              LowMemoryAlarm message…<o:p></o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
              stopped troubleshooting the audio delay maybe this is a
              function of the cpu spike.<o:p></o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
              did use the recommended ova file from the wiki site when I
              built the vm in v8.5 but when I upgraded to 8.6.2a I
              didn’t add the extra memory.<o:p></o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
              am going to recommend to my client to add more memory to
              the vm.<o:p></o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
          <div>
            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Greg</span><span
style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
          </div>
          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
          <div>
            <div style="border:none;border-top:solid #B5C4DF
              1.0pt;padding:3.0pt 0in 0in 0in">
              <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
                  Wes Sisk [<a class="moz-txt-link-freetext" href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]
                  <br>
                  <b>Sent:</b> Thursday, April 12, 2012 11:42 AM<br>
                  <b>To:</b> Gregory Wenzel<br>
                  <b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                  <b>Subject:</b> Re: [cisco-voip] Delay issues with
                  CUCM862a Can someone point me in the right direction
                  ??<o:p></o:p></span></p>
            </div>
          </div>
          <p class="MsoNormal"><o:p> </o:p></p>
          <p class="MsoNormal">StartMediaTransmission can only be sent
            when the peer device responds with the UDP/RTP IP and port
            where it wants to receive audio.  Investigate the signaling
            with the remote device. Either the remote device is slow to
            respond, the response is delayed back to ccm, or ccm is slow
            to propagate that information back to this phone device.<o:p></o:p></p>
          <div>
            <p class="MsoNormal"><o:p> </o:p></p>
          </div>
          <div>
            <p class="MsoNormal">Regards,<o:p></o:p></p>
          </div>
          <div>
            <p class="MsoNormal">Wes<o:p></o:p></p>
            <div>
              <p class="MsoNormal"><o:p> </o:p></p>
              <div>
                <div>
                  <p class="MsoNormal">On Apr 12, 2012, at 11:25 AM,
                    Gregory Wenzel wrote:<o:p></o:p></p>
                </div>
                <p class="MsoNormal"><br>
                  <br>
                  <span class="apple-style-span"><span
style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><o:p></o:p></span></span></p>
                <div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Im
                        using a tool called CCM Translator X that Paul
                        Geralt wrote a few years back.</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
                        am seeing a delay in signaling for the network
                        that is in bldg 1.</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
                        see the call state for normal openreceivechannel
                        then its stationopenreceivechannelAckID and
                        openreceivechannelAck are within a few
                        milliseconds of each other</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The
                        normal time shows</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">OpenReceiveChannel
                        at time 10.26.28.362</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">startMediaTransmission
                        at time 10.26.28.364</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Both
                        stationopenreceivechannelAckID and
                        openreceivechannelAck at time 10.26.28.367</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
                        see a delay in the startMediaTransmision for
                        this particular user has a gap between the
                        openreceivechannel and the
                        startMediaTransmission and its also missing the
                        stationopenreceivechannelAckID and it seems
                        there is a big gap in the startMedisTransmission</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">OpenReceiveChannel
                        at time 10.26.48.523</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Instead
                        of startMediaTransmission starting I see that
                        OpenReceiveChannelAck at 10.26.48.560</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then
                        startMediaTransmisttion starts much later at
                        10.26.48.617</span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"><span
style="font-family:"Calibri","sans-serif";color:#1F497D">Greg</span><o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
                  </div>
                  <div>
                    <div style="border:none;border-top:solid #B5C4DF
                      1.0pt;padding:3.0pt 0in 0in
                      0in;border-width:initial;border-color:initial">
                      <div>
                        <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
                            class="apple-converted-space"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Wes

                            Sisk [<a moz-do-not-send="true"
                              href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]<span
                              class="apple-converted-space"> </span><br>
                            <b>Sent:</b><span
                              class="apple-converted-space"> </span>Thursday,
                            April 12, 2012 10:30 AM<br>
                            <b>To:</b><span
                              class="apple-converted-space"> </span>Gregory
                            Wenzel<br>
                            <b>Cc:</b><span
                              class="apple-converted-space"> </span><a
                              moz-do-not-send="true"
                              href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
                            <b>Subject:</b><span
                              class="apple-converted-space"> </span>Re:
                            [cisco-voip] Delay issues with CUCM862a Can
                            someone point me in the right direction ??</span><o:p></o:p></p>
                      </div>
                    </div>
                  </div>
                  <div>
                    <p class="MsoNormal"> <o:p></o:p></p>
                  </div>
                  <div>
                    <p class="MsoNormal">heuristics say:<o:p></o:p></p>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">upgrade is at least OS if not
                        server hardware replacement.  did speed/duplex
                        get set correctly? SCCP uses TCP which will
                        retransmit lost packets but lost packets will
                        manifest to user as delays.<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">Otherwise, for delay
                        answering a bit more clarification would help:<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">* how are they answering
                        calls? handset/headset/speaker/answer
                        softkey/3rd party headset lifter/bluetooth
                        headset/...<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">* does the phone promptly
                        enter the offhook state? look at the lcd, does
                        it look connected?<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">* does the delay happen in
                        audio cut through? i.e. phone is clearly offhook
                        but audio does not cut through for 5-10 sec?<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">* what model phones and what
                        phone load?<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">ccm sdi and sdl traces can be
                        used to investigate some of this. find offhook
                        or answer from phone, then the callstate=5
                        connected,  and then the subsequent
                        openreceivechannel/startmediatransmission sent
                        to phone. if these are "timely" in the ccm sdi
                        traces then the culprit is either:<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">1. delays in the network
                        delivering these messages<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">2. delay in the far end
                        device beginning to transmit or receive audio<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">=>for this check the ccm
                        sdi traces for signaling with the far end
                        device. any sign of delays in signaling?<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">after clearing everything
                        possible in the SDI/SDL traces the next step
                        would be a packet capture at the endpoint device
                        to investigate signaling, tcp retransmits, and
                        RTP stream statistics there.<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">For the phones there are a
                        few known issues. From the TAC Hot Issues feed
                        for Endpoints on<span
                          class="apple-converted-space"> </span><a
                          moz-do-not-send="true" href="http://Cisco.com">Cisco.com</a>:<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"><br>
                        Delay in starting RTP from 6941,
                        Fixed CSCtc96381<br>
                        RTP sequence number gaps result in one way audio
                        on 7960, Fixed CSCtn69362<br>
                        Minimize RTP Delay from HW side
                        when answering call on RT-Lite, Open CSCtd57345<br>
                        delay in audio cut through on 894x,
                        Open CSCtu08287<br>
                        6945 sccp: SW polling time improvement for
                        RTL Clipping issue, Fixed CSCtq80427<br>
                        Intermittent one way audio
                        on 6901 phones, Fixed CSCts39379<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <p class="MsoNormal" style="margin-bottom:12.0pt">(
                      there is one for rtp seq number looping that
                      caused lots of problems that i cannot find at the
                      moment, i'll keep looking but this should get you
                      started)<o:p></o:p></p>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal">/wes<o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                  </div>
                  <div>
                    <div>
                      <p class="MsoNormal"> <o:p></o:p></p>
                    </div>
                    <div>
                      <div>
                        <div>
                          <p class="MsoNormal">On Apr 11, 2012, at 6:24
                            PM, Gregory Wenzel wrote:<o:p></o:p></p>
                        </div>
                      </div>
                      <div>
                        <p class="MsoNormal"> <o:p></o:p></p>
                      </div>
                      <div>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">I've just
                            started troubleshooting these issues for a
                            client whom I upgraded from ccm4.x to
                            cucm8.6.2a.<span
                              class="apple-converted-space"> </span><br>
                            They claim the problem did not exist when
                            ccm4.x was in production.</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Can someone
                            tell me which traces are best to tblshoot
                            kind of issue, kick me in the right
                            direction before I start RTMT on cucm and
                            debug on the gateways.</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">The problem
                            is not system wide and only occur in this
                            one particular building.</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"> <o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><b><span
style="font-family:"Arial","sans-serif"">Complaints</span></b><o:p></o:p></p>
                        <div>
                          <div>
                            <p class="MsoNormal"><span
                                style="font-family:"Arial","sans-serif"">Delay
                                in answering calls in Bldg 1</span><o:p></o:p></p>
                          </div>
                        </div>
                        <div>
                          <div>
                            <p class="MsoNormal"><span
                                style="font-family:"Arial","sans-serif"">Delay
                                in transferring call in Bldg 1</span><o:p></o:p></p>
                          </div>
                        </div>
                        <div>
                          <div>
                            <p class="MsoNormal"><span
                                style="font-family:"Arial","sans-serif"">Problems
                                started immediately after the upgrade
                                but they are telling me now 4 months
                                later</span><o:p></o:p></p>
                          </div>
                        </div>
                        <div>
                          <div>
                            <p class="MsoNormal"><span
                                style="font-family:"Arial","sans-serif"">IP
                                Comm - Web interface is slow Sometimes
                                when making a call you do not hear the
                                ring tone</span><o:p></o:p></p>
                          </div>
                        </div>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"> <o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"> <o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><b>Variables</b><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Switches
                            used  "EXTREME" brand non-Cisco and I do not
                            have access to these switches either</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">No network
                            changes occurred since the upgrade that the
                            customer wants to admit to.</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Has its own
                            subscriber in bldg 1</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Every other
                            phone in the 2K phone sized network all
                            register to the same subscriber do not have
                            this issue</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">It uses a
                            2811 gateway running 12.4.24T that is on the
                            other end of a 1 gig fiber link across the
                            street and I have no access to the devices
                            that connect the two building together.</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">What major
                            differences between signaling with version
                            ccm4 and cucm862a would cause this?</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">I’m looking
                            through the bug finder now. I would love to
                            tell the client it’s their Extreme switches
                            but why then would it work on the old
                            windows version.</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Maybe it
                            didn’t work and the problem just go more
                            pronounced after the upgrade.</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">I’m just
                            looking for someone to point me in the right
                            direction...:)</span><o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt"> <o:p></o:p></p>
                        <p class="MsoNormal" style="margin-bottom:5.0pt">TIA<o:p></o:p></p>
                        <div>
                          <div>
                            <p class="MsoNormal"><br>
                              <br>
                              <br>
                              <br>
                              <o:p></o:p></p>
                          </div>
                        </div>
                        <div>
                          <div>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Greg
                                Wenzel</span><o:p></o:p></p>
                          </div>
                        </div>
                        <div>
                          <p class="MsoNormal"><br>
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                      <p class="MsoNormal"> <o:p></o:p></p>
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              <p class="MsoNormal"><o:p> </o:p></p>
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