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<div style="font-family:Arial;font-size:13px;"><font face="Arial">What
process was spiking the CPU? The symptoms you describe sound
similar to CSCty36110.<br>
<br>
-Adam<br>
</font><br>
<br>
<span style="color:#000000;" class="headerSpan">
<hr tabindex="0"><font style="font-size:x-small" face="Tahoma"><!--@A@--><b>From:</b>
Gregory Wenzel <a class="moz-txt-link-rfc2396E" href="mailto:gwenzel@conres.com"><gwenzel@conres.com></a><!--@A@--><br>
<!--@D@--><b>Sent:</b> Fri, Apr 13, 2012 7:28:08 AM<!--@D@--><br>
<!--@R@--><b>To:</b> 'Wes Sisk' <a class="moz-txt-link-rfc2396E" href="mailto:wsisk@cisco.com"><wsisk@cisco.com></a><!--@R@--><br>
<!--@C@--><b>CC:</b> <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net">"cisco-voip@puck.nether.net"</a>
<a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a><!--@C@--><br>
<!--@S@--><b>Subject:</b> Re: [cisco-voip] Delay issues with
CUCM862a Can someone point me in the right direction ??<!--@S@--><br>
</font><br>
</span>
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<div class="WordSection1">
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Other
complaints started coming in that worried me.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Besides
the delayed audio the directory services menu options 4
and 5 intermittantly showed an error then it went away and
showed up.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Directory
searches intermittently take 8 seconds to appear.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
started monitoring cpu and I am seeing it spike to 96% and
stay near 80-90% then dropping down to 70% then I saw a
LowMemoryAlarm message…<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
stopped troubleshooting the audio delay maybe this is a
function of the cpu spike.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
did use the recommended ova file from the wiki site when I
built the vm in v8.5 but when I upgraded to 8.6.2a I
didn’t add the extra memory.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
am going to recommend to my client to add more memory to
the vm.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Greg</span><span
style="font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Wes Sisk [<a class="moz-txt-link-freetext" href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]
<br>
<b>Sent:</b> Thursday, April 12, 2012 11:42 AM<br>
<b>To:</b> Gregory Wenzel<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Delay issues with
CUCM862a Can someone point me in the right direction
??<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">StartMediaTransmission can only be sent
when the peer device responds with the UDP/RTP IP and port
where it wants to receive audio. Investigate the signaling
with the remote device. Either the remote device is slow to
respond, the response is delayed back to ccm, or ccm is slow
to propagate that information back to this phone device.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Regards,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Wes<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Apr 12, 2012, at 11:25 AM,
Gregory Wenzel wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"><br>
<br>
<span class="apple-style-span"><span
style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><o:p></o:p></span></span></p>
<div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Im
using a tool called CCM Translator X that Paul
Geralt wrote a few years back.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
am seeing a delay in signaling for the network
that is in bldg 1.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
see the call state for normal openreceivechannel
then its stationopenreceivechannelAckID and
openreceivechannelAck are within a few
milliseconds of each other</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The
normal time shows</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">OpenReceiveChannel
at time 10.26.28.362</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">startMediaTransmission
at time 10.26.28.364</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Both
stationopenreceivechannelAckID and
openreceivechannelAck at time 10.26.28.367</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I
see a delay in the startMediaTransmision for
this particular user has a gap between the
openreceivechannel and the
startMediaTransmission and its also missing the
stationopenreceivechannelAckID and it seems
there is a big gap in the startMedisTransmission</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">OpenReceiveChannel
at time 10.26.48.523</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Instead
of startMediaTransmission starting I see that
OpenReceiveChannelAck at 10.26.48.560</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then
startMediaTransmisttion starts much later at
10.26.48.617</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"><span
style="font-family:"Calibri","sans-serif";color:#1F497D">Greg</span><o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in
0in;border-width:initial;border-color:initial">
<div>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
class="apple-converted-space"><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Wes
Sisk [<a moz-do-not-send="true"
href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]<span
class="apple-converted-space"> </span><br>
<b>Sent:</b><span
class="apple-converted-space"> </span>Thursday,
April 12, 2012 10:30 AM<br>
<b>To:</b><span
class="apple-converted-space"> </span>Gregory
Wenzel<br>
<b>Cc:</b><span
class="apple-converted-space"> </span><a
moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span
class="apple-converted-space"> </span>Re:
[cisco-voip] Delay issues with CUCM862a Can
someone point me in the right direction ??</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">heuristics say:<o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">upgrade is at least OS if not
server hardware replacement. did speed/duplex
get set correctly? SCCP uses TCP which will
retransmit lost packets but lost packets will
manifest to user as delays.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Otherwise, for delay
answering a bit more clarification would help:<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">* how are they answering
calls? handset/headset/speaker/answer
softkey/3rd party headset lifter/bluetooth
headset/...<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">* does the phone promptly
enter the offhook state? look at the lcd, does
it look connected?<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">* does the delay happen in
audio cut through? i.e. phone is clearly offhook
but audio does not cut through for 5-10 sec?<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">* what model phones and what
phone load?<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">ccm sdi and sdl traces can be
used to investigate some of this. find offhook
or answer from phone, then the callstate=5
connected, and then the subsequent
openreceivechannel/startmediatransmission sent
to phone. if these are "timely" in the ccm sdi
traces then the culprit is either:<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">1. delays in the network
delivering these messages<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">2. delay in the far end
device beginning to transmit or receive audio<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">=>for this check the ccm
sdi traces for signaling with the far end
device. any sign of delays in signaling?<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">after clearing everything
possible in the SDI/SDL traces the next step
would be a packet capture at the endpoint device
to investigate signaling, tcp retransmits, and
RTP stream statistics there.<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">For the phones there are a
few known issues. From the TAC Hot Issues feed
for Endpoints on<span
class="apple-converted-space"> </span><a
moz-do-not-send="true" href="http://Cisco.com">Cisco.com</a>:<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><br>
Delay in starting RTP from 6941,
Fixed CSCtc96381<br>
RTP sequence number gaps result in one way audio
on 7960, Fixed CSCtn69362<br>
Minimize RTP Delay from HW side
when answering call on RT-Lite, Open CSCtd57345<br>
delay in audio cut through on 894x,
Open CSCtu08287<br>
6945 sccp: SW polling time improvement for
RTL Clipping issue, Fixed CSCtq80427<br>
Intermittent one way audio
on 6901 phones, Fixed CSCts39379<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">(
there is one for rtp seq number looping that
caused lots of problems that i cannot find at the
moment, i'll keep looking but this should get you
started)<o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">/wes<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal">On Apr 11, 2012, at 6:24
PM, Gregory Wenzel wrote:<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">I've just
started troubleshooting these issues for a
client whom I upgraded from ccm4.x to
cucm8.6.2a.<span
class="apple-converted-space"> </span><br>
They claim the problem did not exist when
ccm4.x was in production.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Can someone
tell me which traces are best to tblshoot
kind of issue, kick me in the right
direction before I start RTMT on cucm and
debug on the gateways.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">The problem
is not system wide and only occur in this
one particular building.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span
style="font-family:"Arial","sans-serif"">Complaints</span></b><o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"><span
style="font-family:"Arial","sans-serif"">Delay
in answering calls in Bldg 1</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span
style="font-family:"Arial","sans-serif"">Delay
in transferring call in Bldg 1</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span
style="font-family:"Arial","sans-serif"">Problems
started immediately after the upgrade
but they are telling me now 4 months
later</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span
style="font-family:"Arial","sans-serif"">IP
Comm - Web interface is slow Sometimes
when making a call you do not hear the
ring tone</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:5.0pt"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b>Variables</b><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Switches
used "EXTREME" brand non-Cisco and I do not
have access to these switches either</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">No network
changes occurred since the upgrade that the
customer wants to admit to.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Has its own
subscriber in bldg 1</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Every other
phone in the 2K phone sized network all
register to the same subscriber do not have
this issue</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">It uses a
2811 gateway running 12.4.24T that is on the
other end of a 1 gig fiber link across the
street and I have no access to the devices
that connect the two building together.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">What major
differences between signaling with version
ccm4 and cucm862a would cause this?</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">I’m looking
through the bug finder now. I would love to
tell the client it’s their Extreme switches
but why then would it work on the old
windows version.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">Maybe it
didn’t work and the problem just go more
pronounced after the upgrade.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><span
style="font-family:"Arial","sans-serif"">I’m just
looking for someone to point me in the right
direction...:)</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt">TIA<o:p></o:p></p>
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<p class="MsoNormal"><br>
<br>
<br>
<br>
<o:p></o:p></p>
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<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Greg
Wenzel</span><o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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