<html><head><base href="x-msg://62/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Yep, RTMT should get it.<div><a href="https://supportforums.cisco.com/docs/DOC-16943">https://supportforums.cisco.com/docs/DOC-16943</a></div><div>Cisco Database Installation Service</div><div>Install and Upgrade Logs</div><div><br></div><div>if you rebooted to the old version then retrieve from inactive partition. If you're still on the new version with everything failing then you may have to use CLI. If using CLI the paths are stated in the doc cited above. 'file get ....'</div><div><br></div><div>/wes</div><div><br></div><div><br><div><div>On Apr 23, 2012, at 1:27 PM, Matthew Loraditch wrote:</div><br class="Apple-interchange-newline"><div lang="EN-US" link="blue" vlink="purple"><div class="WordSection1" style="page: WordSection1; "><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Will RTMT work? If not what’s the best way to pull manually? Heck I can get you the whole VHD if you’d like to take a look. I’m going to proceed with the rebuild but it’d be neat to know what happened<o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Wes Sisk [mailto:wsisk@cisco.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Monday, April 23, 2012 11:29 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Matthew Loraditch<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update<o:p></o:p></span></div></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">Most likely either readonly file system OR selinux context did not get set correctly during upgrade. Rebuild is likely the fastest recovery.<o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">Any clues to what went awry would be in the install/upgrade log. It would be great to pull the install/upgrade logs prior to rebuild.<o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">/wes<o:p></o:p></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div><div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; ">On Apr 22, 2012, at 11:22 PM, Matthew Loraditch wrote:<o:p></o:p></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><br><br><span class="apple-style-span"><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; "><o:p></o:p></span></span></div><div><div><div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">Upgraded the pub, upgraded the sub, switch-version on Pub ok, everything online, do switch-version sub and get this on CLI Login after boot:</span><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "><o:p></o:p></span></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> <o:p></o:p></span></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">/usr/local/platform/bin/cliscript.sh: line 134: /usr/local/bin/base_scripts/xmlfoo: Permission denied<br>/usr/local/platform/bin/cliscript.sh: line 144: /usr/local/bin/base_scripts/xmlfoo: Permission denied<br>Command Line Interface is starting up, please wait ...<br>java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Permission denied)<br> at java.io.RandomAccessFile.open(Native Method)<br> at java.io.RandomAccessFile.<init>(RandomAccessFile.java:216)<br> at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:104)<br> at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)<o:p></o:p></span></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">and it goes on<o:p></o:p></span></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> <o:p></o:p></span></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> <o:p></o:p></span></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">Googled around, searched the bug toolkit and didn't find anything similar. Was coming from 8.6.1. Several CLI commands are unavailable, can't switch version back, or even reboot from CLI<o:p></o:p></span></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> <o:p></o:p></span></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">My plan at the moment is just to rebuild the server tomorrow. Tomcat runs but just give the main page saying no products installed, and the remote account CLIs are also unavailable so I don't see what TAC could do seeing as I can't get them in with root to fix anything. Tried to boot back to the other partition just for fun, and Grub must be set to 0 seconds. Not sure that that would even work or get me anywhere but still.<o:p></o:p></span></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> <o:p></o:p></span></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; ">If anyone has any good ideas i'll take them.<o:p></o:p></span></div></div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "><br> <o:p></o:p></span></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 10pt; font-family: Tahoma, sans-serif; color: black; "> <o:p></o:p></span></div><div><div><div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: black; ">Matthew G. Loraditch - CCVP, CCNA, CCDA<br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(36, 64, 97); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; ">1965 Greenspring Drive</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(36, 64, 97); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; ">Timonium, MD 21093</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(36, 64, 97); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(36, 64, 97); "><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; ">voice. 410.252.8830<br>fax. 410.252.9284 <span class="apple-converted-space"> </span><br><br></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(36, 64, 97); "><a href="http://twitter.com/heliontech" style="color: blue; text-decoration: underline; ">Twitter</a></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; "> | <span class="apple-converted-space"> </span></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(36, 64, 97); "><a href="http://www.facebook.com/#!/pages/Helion/252157915296" style="color: blue; text-decoration: underline; ">Facebook</a></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; "> |<span class="apple-converted-space"> </span></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(36, 64, 97); "><a href="http://www.heliontechnologies.com/" style="color: blue; text-decoration: underline; ">Website</a></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: black; "> | <span class="apple-converted-space"> </span></span><span style="font-size: 9pt; font-family: Arial, sans-serif; color: rgb(36, 64, 97); "><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" style="color: blue; text-decoration: underline; ">Email Support</a></span><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(36, 64, 97); "><o:p></o:p></span></div></div></div></div></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; ">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline; ">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></div></div></div><div style="margin-right: 0in; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; margin-top: 0in; margin-bottom: 0.0001pt; "><o:p> </o:p></div></div></div></div><br></div></body></html>