Any chance the delay you are seeing is more of a function of the Outlook client operating in cached mode than any actual delay between Uconn and exchange. Have you tried to see if the delay is any different when you mark messages as read from the outlook web access client ?<div>
<br></div><div>I just ask because other than the Outlook cached mode delay, the MWI has always seemed near instantaneous for me.</div><div><br></div><div>I would say a more serious difference with Unity vs Uconn is the smtp domain differences, which cause messages to appear in outlook from <a href="mailto:user@connectionservername.company.com">user@connectionservername.company.com</a>. If you don't have viewmail installed, you have to setup smtp routing between Uconn and exchange to permit a user to reply to those emails. Even with this, the Outlook client begins to cache those addresses. There are ways to change the Uconn smtp domain to match exchange, which addresses this concern but introduces other caveats. In many cases, I have elected to accept the other caveats because changing the smtp domain provides a better user experience. <span></span></div>
<div><br></div><div>Search the Cisco netpro forums for Uconn smtp domain, there are a number of posts on this issue. </div><div><br></div><div>Justin<br><br>On Tuesday, April 24, 2012, Anthony Holloway wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="gmail_extra">In my experiences, you need ViewMail for Outlook to really make this shine.</div><div class="gmail_extra"><br></div><div class="gmail_extra">Without ViewMail you are vulnerable to an Outlook bug, where once you receive 100 attachments with the same name, you can no longer open anymore of those same attachments. This is important because the voice message is attached with the same name on all messages. With ViewMail your Outlook client doesn't actually "open" the attachment, rather, the plugin plays it directly from the client. Source: <a href="http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-once-the-user-has-received-99/69b1cab4-824c-496a-bcf8-f6fa16a7535d" target="_blank">http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-once-the-user-has-received-99/69b1cab4-824c-496a-bcf8-f6fa16a7535d</a></div>
<div class="gmail_extra"><br></div><div class="gmail_extra">Without ViewMail you also cannot reply to messages from your computer. You have to listen to the message first, then call into voicemail and reply to the message from there. With ViewMail you can have it call you or use the PC mic to record your new message. One other thing with this, ViewMail/UM is not designed to relay e-mails, rather voice messages. So simply replying to the e-mail with text is not allowed, as the plugin forces you to record a message. Some users got around that by recording a sub-second silent message and just typing text.</div>
<div class="gmail_extra"><br></div><div class="gmail_extra">Without ViewMail you cannot play secure messages from your PC, you must call in and listen to them.</div><div class="gmail_extra"><br></div><div class="gmail_extra">
Without ViewMail you cannot compose a new message from your PC, you must call in and compose from there.</div><div class="gmail_extra"><br></div><div class="gmail_extra">Basically, without ViewMail, you have a solution somewhere between IMAP and Message Relay.</div>
<div class="gmail_extra"><br></div><div class="gmail_extra">I'll also second the comment on the delay with MWI. I saw delays up to 30 seconds in some instances, and this was for a deployment of around 1,200 users.</div>
<div class="gmail_extra"><br></div><div class="gmail_extra">Anthony Holloway<br><br><div class="gmail_quote">On Tue, Apr 24, 2012 at 1:53 PM, Erick Wellnitz <span dir="ltr"><<a href="javascript:_e({}, 'cvml', 'ewellnitzvoip@gmail.com');" target="_blank">ewellnitzvoip@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div>Okay, trying to get caught up and wrap my head around 'unified messaging' with Unity Connection.</div>
<div> </div>
<div>I know it is a different in the setup than Unity was but are there any nuances with how it actually works for the end user? </div>
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