<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<base href="x-msg://62/"><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.apple-style-span
{mso-style-name:apple-style-span;}
span.apple-converted-space
{mso-style-name:apple-converted-space;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">To Wrap around to the group, it appears I hit this bug:
</span>CSCtt18005 CM 8.6.2 Upgrade Failing Due to NTP Reachability <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">TAC took a look at the logs, and for some reason my subscriber could not reach my publisher for NTP during the upgrade. Despite the fact that AFAIK, the publisher
was fully online during the upgrade process and during the switch-version and reboot of the subscriber. None of my monitoring tools nor the server itself indicate it went offline at any time while the subscriber was doing its thing.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Recovered to inactive partition and re-ran the upgrade and it completed successfully.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks Wes, et al. for the help.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
voice. 410.252.8830<br>
fax. 410.252.9284 <br>
<br>
<a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">
Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">
Email Support</a></span><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Wes Sisk [mailto:wsisk@cisco.com]
<br>
<b>Sent:</b> Tuesday, April 24, 2012 9:56 AM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">you can use the recovery disk to switch to inactive.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">/wes<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Apr 24, 2012, at 9:04 AM, Matthew Loraditch wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"><br>
<br>
<span class="apple-style-span"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><o:p></o:p></span></span></p>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I can’t get grub to stop so I can boot to the inactive partition and RTMT and file get don’t work. I get errors on both. I’m going to start rebuilding but I’ve
got the space to keep the old vm around so if you have any further ideas for getting the files I can do it.</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
voice. 410.252.8830<br>
fax. 410.252.9284 <span class="apple-converted-space"> </span><br>
<br>
<a href="http://twitter.com/heliontech">Twitter</a> | <span class="apple-converted-space"> </span><a href="http://www.facebook.com/#!/pages/Helion/252157915296">Facebook</a> |<span class="apple-converted-space"> </span><a href="http://www.heliontechnologies.com/">Website</a>
| <span class="apple-converted-space"> </span><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">Email Support</a></span><o:p></o:p></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial">
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Wes
Sisk <a href="mailto:[mailto:wsisk@cisco.com]">[mailto:wsisk@cisco.com]</a><span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Monday, April 23, 2012 2:26 PM<br>
<b>To:</b><span class="apple-converted-space"> </span>Matthew Loraditch<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Yep, RTMT should get it.<o:p></o:p></p>
</div>
<div>
<div>
<p class="MsoNormal"><a href="https://supportforums.cisco.com/docs/DOC-16943">https://supportforums.cisco.com/docs/DOC-16943</a><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Cisco Database Installation Service<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Install and Upgrade Logs<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">if you rebooted to the old version then retrieve from inactive partition. If you're still on the new version with everything failing then you may have to use CLI. If using CLI the paths are stated in the doc cited above. 'file get ....'<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">/wes<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal">On Apr 23, 2012, at 1:27 PM, Matthew Loraditch wrote:<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Will RTMT work? If not what’s the best way to pull manually? Heck I can get you the whole VHD if you’d like to take a look. I’m going to proceed with the rebuild
but it’d be neat to know what happened</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div style="border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;border-width:initial;border-color:initial;border-width:initial;border-color:initial">
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Wes
Sisk<span class="apple-converted-space"> </span><a href="mailto:[mailto:wsisk@cisco.com]">[mailto:wsisk@cisco.com]</a><span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Monday, April 23, 2012 11:29 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Matthew Loraditch<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Unity Connection Subscriber Unusable after 8.6.2aSU1 Update</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal">Most likely either readonly file system OR selinux context did not get set correctly during upgrade. Rebuild is likely the fastest recovery.<o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal">Any clues to what went awry would be in the install/upgrade log. It would be great to pull the install/upgrade logs prior to rebuild.<o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal">/wes<o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<div>
<p class="MsoNormal">On Apr 22, 2012, at 11:22 PM, Matthew Loraditch wrote:<o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><br>
<br>
<br>
<br>
<o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Upgraded the pub, upgraded the sub, switch-version on Pub ok, everything online, do switch-version sub and get this on CLI Login after boot:</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">/usr/local/platform/bin/cliscript.sh: line 134: /usr/local/bin/base_scripts/xmlfoo: Permission denied<br>
/usr/local/platform/bin/cliscript.sh: line 144: /usr/local/bin/base_scripts/xmlfoo: Permission denied<br>
Command Line Interface is starting up, please wait ...<br>
java.io.FileNotFoundException: /var/log/active/platform/log/cli.bin (Permission denied)<br>
at java.io.RandomAccessFile.open(Native Method)<br>
at java.io.RandomAccessFile.<init>(RandomAccessFile.java:216)<br>
at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.restoreIndex(ciscoRollingFileAppender.java:104)<br>
at com.cisco.iptplatform.fappend.ciscoRollingFileAppender.setFile(ciscoRollingFileAppender.java:43)</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">and it goes on</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Googled around, searched the bug toolkit and didn't find anything similar. Was coming from 8.6.1. Several CLI commands are unavailable, can't switch version back,
or even reboot from CLI</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">My plan at the moment is just to rebuild the server tomorrow. Tomcat runs but just give the main page saying no products installed, and the remote account CLIs
are also unavailable so I don't see what TAC could do seeing as I can't get them in with root to fix anything. Tried to boot back to the other partition just for fun, and Grub must be set to 0 seconds. Not sure that that would even work or get me anywhere
but still.</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">If anyone has any good ideas i'll take them.</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><br>
</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">voice. 410.252.8830<br>
fax. 410.252.9284 <span class="apple-converted-space"> </span><br>
<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="http://twitter.com/heliontech">Twitter</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"> | <span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="http://www.facebook.com/#!/pages/Helion/252157915296">Facebook</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">
|<span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="http://www.heliontechnologies.com/">Website</a></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">
| <span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">Email Support</a></span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif"">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</body>
</html>