<div class="gmail_extra">Thanks for your reply
<span style>Buchanan, James</span> .I restart the service but it does not help.It is happening again after few hrs.</div><div class="gmail_extra"><br></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Sun, Apr 29, 2012 at 12:00 PM, <span dir="ltr"><<a href="mailto:cisco-voip-request@puck.nether.net" target="_blank">cisco-voip-request@puck.nether.net</a>></span> wrote:<br>
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Today's Topics:<br>
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1. IPCC-Express version 4 FailSafe mode / error (Afzal Bhutta)<br>
2. Re: IPCC-Express version 4 FailSafe mode / error (Buchanan, James)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Sat, 28 Apr 2012 16:06:14 -0400<br>
From: Afzal Bhutta <<a href="mailto:azhar.bhutta@gmail.com">azhar.bhutta@gmail.com</a>><br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] IPCC-Express version 4 FailSafe mode / error<br>
Message-ID:<br>
<CAFBtCBogwbgnkikq2EM8q985ddgrHe4yp24=<a href="mailto:pygkz_gqCBnGZA@mail.gmail.com">pygkz_gqCBnGZA@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
Hello all,<br>
<br>
I am facing failsafe error in IPCC express version 4 in our contact/sevice<br>
center.IPCC integrated with CUCM version 4.1.3.We have 7835 servers (PUB<br>
and IPCC) running 4.0 with 50 agents.Hard disk Total capacity is 36 GB only<br>
1.7GB space left and Ram is 2GB this is in PUB server.Where as in IPCC<br>
server RAM is 4GB and 36GB of Hard disk.<br>
<br>
What I have notice to login into the Publisher server the CPU performance<br>
is 100% every few second to few minutes.The CPU performance is fine at IPCC<br>
server and at sub server.The jtapi provider is registered with pub 1st then<br>
sub 2nd.<br>
<br>
where as call processing is done by sub 1st then pub.Also in IPPC the jtapi<br>
is registered with pub and sub host name not with IPs.We have DNS<br>
environment.<br>
<br>
What I have done so for when the cpu goes to 100% usage on that we did 2 to<br>
3 test call from the PSTN to the call centre number and the call centre IP<br>
phones goes into failsafe mode.(Meaning all phones ringing at the same<br>
time).So we are able to create this kind of error by ouself.So atleast we<br>
find that this is due to high use of cpu in pub.<br>
<br>
I am not 100% sure exactly this is causing or something else or Is it<br>
hardware or application issue?<br>
<br>
I need expert views on this topic and please explore some of other issues<br>
related to this error.<br>
<br>
You help and expert views are really very much appreciated.<br>
<br>
Thanks,<br>
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Message: 2<br>
Date: Sat, 28 Apr 2012 16:56:17 -0400<br>
From: "Buchanan, James" <<a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a>><br>
To: Afzal Bhutta <<a href="mailto:azhar.bhutta@gmail.com">azhar.bhutta@gmail.com</a>>,<br>
"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
Subject: Re: [cisco-voip] IPCC-Express version 4 FailSafe mode / error<br>
Message-ID:<br>
<853687641CF93E40B362F112A3D8F3CE78D971F9@SOEXCH01.Presidio.Corp><br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
I have seen the LDAP Monitor service cause this symptom. Restarting it seems to help or verifying Directory Services.<br>
<br>
James Buchanan| UC Technology Manager | Presidio South | Presidio Networked Solutions<br>
12 Cadillac Dr Ste 130 Brentwood, TN 37027 | <a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a><mailto:<a href="mailto:jbuchanan@presidio.com">jbuchanan@presidio.com</a>><br>
D: <a href="tel:615-866-5729" value="+16158665729">615-866-5729</a> | F:<a href="tel:615-866-5781" value="+16158665781">615-866-5781</a> <a href="http://www.presidio.com" target="_blank">www.presidio.com</a><<a href="http://www.presidio.com/" target="_blank">http://www.presidio.com/</a>><br>
<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Afzal Bhutta<br>
Sent: Saturday, April 28, 2012 3:06 PM<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] IPCC-Express version 4 FailSafe mode / error<br>
<br>
<br>
Hello all,<br>
<br>
I am facing failsafe error in IPCC express version 4 in our contact/sevice center.IPCC integrated with CUCM version 4.1.3.We have 7835 servers (PUB and IPCC) running 4.0 with 50 agents.Hard disk Total capacity is 36 GB only 1.7GB space left and Ram is 2GB this is in PUB server.Where as in IPCC server RAM is 4GB and 36GB of Hard disk.<br>
<br>
What I have notice to login into the Publisher server the CPU performance is 100% every few second to few minutes.The CPU performance is fine at IPCC server and at sub server.The jtapi provider is registered with pub 1st then sub 2nd.<br>
<br>
where as call processing is done by sub 1st then pub.Also in IPPC the jtapi is registered with pub and sub host name not with IPs.We have DNS environment.<br>
<br>
What I have done so for when the cpu goes to 100% usage on that we did 2 to 3 test call from the PSTN to the call centre number and the call centre IP phones goes into failsafe mode.(Meaning all phones ringing at the same time).So we are able to create this kind of error by ouself.So atleast we find that this is due to high use of cpu in pub.<br>
<br>
I am not 100% sure exactly this is causing or something else or Is it hardware or application issue?<br>
<br>
I need expert views on this topic and please explore some of other issues related to this error.<br>
<br>
You help and expert views are really very much appreciated.<br>
<br>
Thanks,<br>
This message w/attachments (message) is intended solely for the use of the intended recipient and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.<br>
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End of cisco-voip Digest, Vol 102, Issue 29<br>
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</blockquote></div><br></div>