<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<style>
<!--
@font-face
{font-family:Calibri}
@font-face
{font-family:Tahoma}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif"}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline}
p
{margin-right:0cm;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif"}
span.EmailStyle17
{font-family:"Calibri","sans-serif";
color:windowtext}
span.apple-converted-space
{}
.MsoChpDefault
{}
@page WordSection1
{margin:72.0pt 72.0pt 72.0pt 72.0pt}
div.WordSection1
{}
-->
</style>
</head>
<body lang="EN-GB" link="blue" vlink="purple">
<div class="WordSection1">
<p style="margin:0cm; margin-bottom:.0001pt"><span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">Afternoon All,</span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333"> </span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">We have recently changed our<span class="apple-converted-space"> </span>codec<span class="apple-converted-space"> </span>from G711 to G729 for a handful of our remote
branches. We achieved this by changing the region on CUCM and updating our branch voice gateway by applying the preferred<span class="apple-converted-space"> </span>codec<span class="apple-converted-space"> </span>onto all the relevant dial peers.</span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333"> </span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">However, we have had some examples of the following scenario:</span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333"> </span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<b><span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">Calls to an IP phone through a gateway fail when a transfer to another phone is attempted</span></b><span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">.
The user picking up the transferred call receives a busy tone and then the call disconnects.</span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333"> </span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">The voice gateway in question shows the incoming call codec as G729 and no errors appear when we apply a debug to the router.</span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333"> </span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">Voice Gateway: 2801 (IOS<span class="apple-converted-space"> </span>- 12.4T)</span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">CUCM<span class="apple-converted-space"> </span>Version: 7.1(3)</span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">7970 phones</span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333"> </span></p>
<p style="margin:0cm; margin-bottom:.0001pt; orphans:2; widows:2; word-spacing:0px">
<span lang="EN-US" style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#333333">Has anyone come across this? Would be handy to know before I attempt to setup alerts on RTMT.</span></p>
<p class="MsoNormal" style="orphans:2; widows:2; word-spacing:0px"> </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">Kind Regards</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">James Dust
<br>
Team Leader <br>
ICT Network Infrastructure & Communications Department <br>
Charles Stanley & Co Ltd <br>
Tel: 020 7149 6314 <br>
Mob: 07989 491136 <br>
mailto: <a href="mailto:james.dust@charles-stanley.co.uk"><span style="color:blue">james.dust@charles-stanley.co.uk</span></a>
</span></p>
<p class="MsoNormal"> </p>
</div>
<font face="Arial"><br>
<font size="2"><font size="1"><font color="#99cc00"><strong>Consider the environment - Think before you print</strong></font><br>
</font><br>
</font><font size="1">The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.
<br>
<br>
You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).<br>
<br>
Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL
</font></font><span style="font-size:10pt; font-family:'Arial','sans-serif'"><a title="http://www.charles-stanley.co.uk/contact-us/disclosure/" href="http://www.charles-stanley.co.uk/contact-us/disclosure/"><font size="1">http://www.charles-stanley.co.uk/contact-us/disclosure/</font></a></span><br>
<br>
<font face="Arial"></font>
</body>
</html>