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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Did you check the MWI number CSS/Partition? Perhaps a conflict there. Can you walk up to phone and dial the MWI on/off numbers and turn the lamp on?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You have to enable trace logging on both Unity and CallManager. I suggest a tac case to assist you review the log files.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Costas Georgiou<br><b>Sent:</b> Thursday, May 03, 2012 5:31 PM<br><b>To:</b> Michael Rose<br><b>Cc:</b> <cisco-voip@puck.nether.net><br><b>Subject:</b> Re: [cisco-voip] MWI Light stuck on or off<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>We are still getting VM messages but just no light, this is intermittent.<br><br>Sent from my iPhone<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On 3 May 2012, at 15:39, "Michael Rose" <<a href="mailto:mroseatrstone@gmail.com">mroseatrstone@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Are you getting any messages in Unity when you are refreshing their MWI status?</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We had something similar happen, but we had just decommissioned a CUCM cluster but left their Unity server up. We ended up having to change a setting in CUCM. </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Michael</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Scott Voll<br><b>Sent:</b> Thursday, May 03, 2012 10:29 AM<br><b>To:</b> costas georgiou<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] MWI Light stuck on or off</span><o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>Back in the day.... I had setup our Unity box to resync the MWI each night at 2am.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>YMMV<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p><div><p class=MsoNormal>On Thu, May 3, 2012 at 2:19 AM, costas georgiou <<a href="mailto:ckos1976@hotmail.com" target="_blank">ckos1976@hotmail.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal>Hi All,<br> <br>We have a CUCM cluster in Chicago running CUCM version 8.5.1.13900-5 (1 Pub, 1 Sub) and one Unity server running on version 7.0 with Unified Messaging. Then we have a few remote sites hanging off this cluster running SRST over MPLS. Two separate sites have complained about their MWI light not turning on when they have a message or vice versa. We have refreshed users MWI status and the issue was still happening, we then rebooted the Unity server and the problem had disappeared for a couple of days. I have since had an email from one of the remote locations stating that the MWI light does no come on again, even though they do receive email confirmation and apparently this is happening to a few of the users on site. Any ideas?<br> <br>Regards<br> <br>Cos<o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div><p class=MsoNormal> <o:p></o:p></p></div></div></blockquote><p class=MsoNormal><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></p></div></body></html>