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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> I ended up doing a cold reboot of the server (publisher), booted from the recovery cd and selected repair the file system option. The file system is good
now and I am not having issues and able to do backups. However, I noticed on the page that has instructions for repairing the file system highly recommends reimaging the system. Do I really need to rebuild the system?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">Note: </span></b><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"> It is
highly recommended that you perform the full system backup, and then re-image the system using DRS, to make sure the file system is stable in the future.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Bill Hendrix | Network/VOIP Engineer</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial Narrow","sans-serif";color:red">L3 STRATIS</span></b><b><span style="font-size:11.0pt;font-family:"Arial Narrow","sans-serif";color:red">
</span></b><b><span style="font-size:10.0pt;font-family:"Arial Narrow","sans-serif";color:red">POWERED BY EXCELLENCE</span></b><span style="font-family:"Calibri","sans-serif";color:gray">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff [mailto:rratliff@cisco.com]
<br>
<b>Sent:</b> Wednesday, May 02, 2012 2:28 PM<br>
<b>To:</b> Hendrix, George (Bill) @ LSG - STRATIS<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUCM Pub HWM Disk usage<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Something is a bit odd here, you should have some logs in those folders, unless I just flat gave you the wrong path.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Looking back at your logging partition it looks like the numbers are a bit off. It appear to say you have more free space than the size of the partition.<o:p></o:p></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:11.5pt;font-family:"Calibri","sans-serif";color:#1F497D">Disk/logging 65574668K 68069024K K (101%)</span></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Note that the 'used' column is empty, and I'd guess the 101% is a byproduct of some negative value not being accounted for.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I think it's time for a boot off the recovery cd to check the filesystem. Got a backup?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black">-Ryan<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On May 2, 2012, at 1:36 PM, <a href="mailto:george.hendrix@l-3com.com">
george.hendrix@l-3com.com</a> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Yeah, this was a fresh build.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I will try to look around…below is the output from the last commands you gave me.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">admin:file list activelog tomcat/logs/* detail</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">dir count = 0, file count = 0</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">admin:file list activelog cm/log/informix/* detail</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">dir count = 0, file count = 0</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I would imagine a cold reboot of the server probably wouldn’t help right? Or worse, it won’t come back up.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Bill Hendrix </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Ryan
Ratliff [mailto:rratliff@cisco.com]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Wednesday, May 02, 2012 1:14 PM<br>
<b>To:</b><span class="apple-converted-space"> </span>Hendrix, George (Bill) @ LSG - STRATIS<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] CUCM Pub HWM Disk usage</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">The size of your inactive partition tells me you've never done an upgrade on this system so that's out. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">You can dig around and try to find a log somewhere under activelog to delete, I'd take a look at informix ccm.log and tomcat catalina.out files since I think there've been bugs for both of those in the past that made them get very large.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">file list activelog tomcat/logs/* detail<o:p></o:p></p>
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<p class="MsoNormal">file list activelog cm/log/informix/* detail<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif"">-Ryan</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On May 2, 2012, at 11:19 AM,<span class="apple-converted-space"> </span><a href="mailto:george.hendrix@l-3com.com">george.hendrix@l-3com.com</a><span class="apple-converted-space"> </span>wrote:<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ryan,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Below is the output from the show status command showing the partition that’s full is the logging partition.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">CPU Idle: 94.00% System: 02.00% User: 01.00%</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> IOWAIT: 03.00% IRQ: 00.00% Soft: 00.00% Intr/sec: 1019.00</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Memory Total: 2053864K</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Free: 64692K</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Used: 1989172K</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Cached: 672404K</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Shared: 0K</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Buffers: 101304K</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Total Free Used</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Disk/active 27632244K 15947620K 11403892K (42%)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Disk/inactive 27632272K 26195768K 32828K (1%)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Disk/logging 65574668K 68069024K K (101%)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">When I tried to enter the file list command, below is the output. So I was unable to find a file to delete with this command.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">admin:file list inactivelog cm/trace/ccm/sdi/*</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">no such file or directory can be found</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I also enter this command and got the response shown.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">admin:file list activelog cm/trace/ccm/sdi/*</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">dir count = 0, file count = 0</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Bill Hendrix | Network/VOIP Engineer</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Arial Narrow","sans-serif";color:red">L3 STRATIS</span></b><b><span style="font-size:11.0pt;font-family:"Arial Narrow","sans-serif";color:red"> <span class="apple-converted-space"> </span></span></b><b><span style="font-size:10.0pt;font-family:"Arial Narrow","sans-serif";color:red">POWERED
BY EXCELLENCE</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Ryan
Ratliff [mailto:rratliff@cisco.com]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Wednesday, May 02, 2012 9:55 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Hendrix, George (Bill) @ LSG - STRATIS<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] CUCM Pub HWM Disk usage</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">If the filesystem is truly readonly then you've no option but to reboot to recover it. There is a distinction between the disk being full and being marked readonly by the OS however so make sure you know which one you are hitting. <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Can you paste the output of 'show status' to confirm which partition is full? <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Now to test the readonly filesystem then try and delete a file from the CLI.<o:p></o:p></p>
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<p class="MsoNormal">file list inactivelog cm/trace/ccm/sdi/*<o:p></o:p></p>
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<p class="MsoNormal">file delete inactivelog cm/trace/ccm/sdi/<insert filename here from above command output><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">This will try to delete one of the ccm sdi traces from your inactive partition. This will be completely harmless and if it works then your disk is just full, not readonly.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif"">-Ryan</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On May 2, 2012, at 7:58 AM,<span class="apple-converted-space"> </span><a href="mailto:george.hendrix@l-3com.com">george.hendrix@l-3com.com</a><span class="apple-converted-space"> </span>wrote:<o:p></o:p></p>
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<p class="MsoNormal"><br>
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<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hey Guys,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> I have a CUCM 6.1 Cluster that started sending me the following alert:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal">LogPartitionHighWaterMarkExceeded UsedDiskSpace : 101 MessageString : Disk utilization hits HWM!! Purging files...<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Both the CDR Repository and CallManager Service are affected by this. I can start them, but then they just stop within a short time. I read somewhere to change the LWM
and HWM to low numbers and tried that, but the disk usage is still staying at 101% (not sure how that is even possible). I tried searching in RTMT for all logs on the Pub and it comes back that nothing is found. I tried this by a date range and also within
the last 60 days, nothing. I also tried rebooting the server via command line and received an error that the appliance restart failed. From what I’ve read in various threads, the system seems to be in a read-only state and is not able to purge the files
now, nor reboot.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Appreciate info anyone can provide as to how to clear the logs in the log partition.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thanks,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Bill Hendrix</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Lucida Grande","serif"">_______________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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