<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div><span>Dennis,</span></div><div><span>We think so yes. The users were not logging incidents anyway (although typically they cant tell me exactly when they stopped having issues and some are saying they are still having issues although I suspect it might not be the same thing) The restart of the service only dropped the virtual memory usage to 65% from 85% however and now it has crept up again to around 70%.</span></div><div><span>Am I stuck restarting the tomcat service every other week then? </span></div><div><span>Cheers,</span></div><div><span>DT</span></div><div><br></div> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> <hr size="1"> <b><span
style="font-weight:bold;">From:</span></b> "Heim, Dennis" <Dennis.Heim@wwt.com><br> <b><span style="font-weight: bold;">To:</span></b> Damian Turburville <d_turburville@yahoo.com>; Wes Sisk <wsisk@cisco.com> <br><b><span style="font-weight: bold;">Cc:</span></b> "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> <br> <b><span style="font-weight: bold;">Sent:</span></b> Wednesday, 9 May 2012, 15:51<br> <b><span style="font-weight: bold;">Subject:</span></b> RE: [cisco-voip] Dropped calls on CUCM 6.1 cluster<br> </font> </div> <br><div id="yiv616163702"><style><!--
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--></style><div><div class="yiv616163702WordSection1"><div class="yiv616163702MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:black;">Tomcat has memory leak throughout the ccm rev’s. Does restarting the tomcat service impact the frequency of dropped calls?</span></div><div class="yiv616163702MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:black;"> </span></div><div><div class="yiv616163702MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:black;">Dennis Heim</span></div><div class="yiv616163702MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:black;">Sr. UC Engineer</span></div><div class="yiv616163702MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:black;">World Wide Technology</span></div><div class="yiv616163702MsoNormal"><span
style="font-size:11.0pt;font-family:"sans-serif";color:black;">Email: <a rel="nofollow" ymailto="mailto:dennis.heim@wwt.com" target="_blank" href="mailto:dennis.heim@wwt.com"><span style="color:blue;">dennis.heim@wwt.com</span></a></span></div><div class="yiv616163702MsoNormal"><span style="font-size:11.0pt;font-family:"sans-serif";color:black;"><a rel="nofollow" target="_blank" href="http://www.wwt.com/"><span style="color:blue;">www.wwt.com</span></a></span></div></div><div class="yiv616163702MsoNormal"><span style="font-size:10.0pt;font-family:"sans-serif";color:black;"> </span></div><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv616163702MsoNormal"><b><span style="font-size:10.0pt;font-family:"sans-serif";">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Damian Turburville<br><b>Sent:</b> Wednesday, May 09, 2012 10:32 AM<br><b>To:</b> Wes Sisk<br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] Dropped calls on CUCM 6.1 cluster</span></div></div></div><div class="yiv616163702MsoNormal"> </div><div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Cheers Wes and Kiran,</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">On a possibly related note our Publisher server has started popping up Virtual Memory errors as copied below</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Available virtual memory below 30 Percent.<br>tomcat (884
MB) uses most of the memory.</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Could this be related? Is it something major that needs to be sorted?</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Cheers,</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">DT</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div><div><div class="yiv616163702MsoNormal" style="text-align:center;background:white;" align="center"><span style="font-size:10.0pt;font-family:"sans-serif";color:black;"><hr size="1" width="100%" align="center"></span></div><div
class="yiv616163702MsoNormal" style="background:white;"><b><span style="font-size:10.0pt;font-family:"sans-serif";color:black;">From:</span></b><span style="font-size:10.0pt;font-family:"sans-serif";color:black;"> Wes Sisk <<a rel="nofollow" ymailto="mailto:wsisk@cisco.com" target="_blank" href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br><b>To:</b> Damian Turburville <<a rel="nofollow" ymailto="mailto:d_turburville@yahoo.com" target="_blank" href="mailto:d_turburville@yahoo.com">d_turburville@yahoo.com</a>> <br><b>Cc:</b> "<a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>> <br><b>Sent:</b> Thursday, 3 May 2012, 16:08<br><b>Subject:</b> Re: [cisco-voip] Dropped
calls on CUCM 6.1 cluster</span><span style="color:black;"></span></div></div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"> </span></div><div id="yiv616163702"><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Maybe something like this:</span></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Dropped Call Troubleshooting in CUCM</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"><a rel="nofollow" target="_blank" href="https://supportforums.cisco.com/docs/DOC-1208">https://supportforums.cisco.com/docs/DOC-1208</a></span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span
style="color:black;">Regards,</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Wes</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"> </span></div><div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">On May 3, 2012, at 4:34 AM, Damian Turburville wrote:</span></div></div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"> </span></div><div><div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Hi,</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">We are getting calls disconnected mid-call on random handsets in our CUCM 6.1 cluster( 1 pub 2 subs), actually it seems to be phones on one particular subscriber that are experiencing the issue
but that might be a red herring. The users say it is happening on all types of calls but we are trying to get more detailed info from them atm.</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Does anyone have any ideas how can I start to track this down? Please be as basic as possible so I can understand :-)</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">Many thanks,</span></div></div><div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">DT</span></div></div></div></div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;">_______________________________________________<br>cisco-voip mailing list<br><a rel="nofollow" ymailto="mailto:cisco-voip@puck.nether.net" target="_blank" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a
rel="nofollow" target="_blank" href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></div></div><div class="yiv616163702MsoNormal" style="background:white;"><span style="color:black;"> </span></div></div></div></div><div class="yiv616163702MsoNormal" style="margin-bottom:12.0pt;background:white;"><span style="color:black;"> </span></div></div></div></div></div></div></div><br><br> </div> </div> </div></body></html>