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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I have a just installed a new UCCX script (my most complicated yet <span style='font-family:Wingdings'>J</span>) that has a number of menu prompts directing the caller to various departments within our College. Is there a way to capture, on a daily basis, how many times customers choose any of the options? I have been looking at the different step options and cannot get my head around the right options to use. I understand I can do an increment a counter each time a prompt is chosen, I just don’t understand now I can capture that info before the call is completed and retain it.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any suggestions as to good manuals beside the Cisco manuals would be appreciated as well. Currently using UCCX 5 Standard addition. Hopefully upgrading this summer.. <span style='font-family:Wingdings'>J</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Terry<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#49166D;mso-fareast-language:EN-CA'>Terry Oakley<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'>Telecommunication Coordinator, </span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#92D050;mso-fareast-language:EN-CA'>| </span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'>Information Technology Services</span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'>100 College Blvd </span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#92D050;mso-fareast-language:EN-CA'>|</span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'> Red Deer, AB T4N 5H5<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#49166D;mso-fareast-language:EN-CA'>Tel (403) 342-3521 </span><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#92D050;mso-fareast-language:EN-CA'>| </span><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#49166D;mso-fareast-language:EN-CA'><a href="mailto:Terry.Oakley@rdc.ab.ca"><span style='color:blue'>Terry.Oakley@rdc.ab.ca</span></a><o:p></o:p></span></p><p class=MsoNormal><a href="http://www.rdc.ab.ca/"><span style='font-family:"Verdana","sans-serif";color:#4A442A;mso-fareast-language:EN-CA;text-decoration:none'><img border=0 width=169 height=60 id="Picture_x0020_1" src="cid:image001.jpg@01CD2DD3.CF9E9B80" alt="Description: Description: RDC Logo"></span></a><span style='mso-fareast-language:EN-CA'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>